Flowers delivered on time but recipient extremely disappointed with quality of roses which were all dead the next day. I ordered a larger bouquet, I would not have said quantity of flowers would have been described as large bouquet. I did not see the flowers till day 5 as they were a gift for my sister who was ill . I immediately contacted the company and was told I needed to complain within 3 days. I explained the recipient did not want to complain as they had been a gift but that didn’t make any difference. They obviously have a standard reply as I received it for both my emails. I asked for a replacement or refund but now they are ignoring my emails and I cannot contact them by telephone, it just goes to answerphone. DO NOT waste your money buying from this company. Their customer service and after care is non existent.