Ordered Smartwool classic thermal base layer top. I have had one for 5years which I love so ordered another in the same size. It arrived promptly but found it to be bigger than my previous top, certainly not a slim fit.
I attempted to navigate the returns portal today on both i pad and i phone. Neither showed the options as stated on the returns website.
I used the chat bot to ask for help and got an e.mail back in Italian.!! Sadly of no value to me at all.
Having read the reviews on this site, I will just keep the top and not risk returning. Presumably this is what the company hope for. Caveat Emptor- my Latin is better than my Italian.!