We purchased 15 meters of hardwood sill online on November 3rd, with delivery scheduled for November 11th. Unfortunately, we forgot to follow up and later contacted FT to check on our order, only to find out it had never been sent. Eventually, we received it on December 11th. However, the delivery experience was disappointing, as the driver was rushed and spoke to us in a disrespectful manner, seemingly due to being late for another appointment. This was not a pleasant experience.