I recently renewed my new sky contract with Netflix and everything went fine. Then I was looking at my bill and saw I was being charged for a totally different Netflix account then I had agreed. I rung up customer service took about an hour to get through, the sky representative said he would listen to the call and phone me back a few days later, he did and I was found to be correct, he readjusted my bill for one month but I do not believe it was readjusted from the start of my contract. I'm so disappointed had I not discovered this discrepancy sky would have charged me for a price plan I never ordered, I understand human error but this is not good enough lucky it was all recorded