On 4 March I purchased convertri software, then the last time I tried to login and make use of it, which was about 2 weeks ago it didn't work.

I only see a blank screen, no dashboard.

When I contacted support to resolve the issue, including giving them a screenshot of the data, the only answer they had was that it had to do with one of the extensions.

And that I need to deactivate and or remove one of the extensions or software programs on my computer, such as anti virus or something else, no specifics were giving.

When I double checked I was told that there can be no more specifics than that, which would mean I would have to get rid of all my computer software such as protecting my computer from hackers and all the extensions that are installed until the convertri software would work.

That is unacceptable to me, because I could do all that and it could still not work until I figure out which program prevents it from communicating with their online software data setup, that is their doing not mine, therefore I ask for a refund.

But because I was outside of the 90 day period, they refused my request.

Again, this is unacceptable, and I will never ever purchase anything from them!