Unfortunately, I had a very bad experience with this service. I ordered the plant box for 70 EUR for a friends bday. We agreed on the postponed delivery date (Saturday) and everything was good, they had more than a week for the organization. The delivery address was organized directly to my friend's house. The day before delivery I get a message from the service that plants will be delivered tomorrow (Saturday )and I’ll get the tracking code later. But I didn’t get a tracking code that day or any other day. Parcel also was not delivered on Saturday. When I contacted the company they had zero information about my delivery and had to ask post nl about it. It seems strange to me that they give their plants to the post without any tracking information, I was sure that sending gets the tracking code the minute the post gets it.
On Monday I got a message from the company that post nl mixed up dates and the delivery will be on Tuesday, but nothing happened on Tuesday. So I asked for a refund because this situation is not under control. Unfortunately, we have not agreed on the refund yet.
Why I asked for a refund:
I have zero proof that the box was sent,
Even if plants were sent, I don’t believe they might be in good condition after such bad delivery,
I don’t see any activity from the company to solve this situation as soon as possible.
As it was a gift I am especially sad about this situation. I asked my friend to wait 2 times for nothing and probably if the plans come one day they will be in bad condition, so she will have to organize the sending back to the company. What a terrible gift it is!
I understand that company might be a victim of terrible post nl service, but this is the company responsible, not the customer.
I’m very sad and disappointed about everything that happened.

UPDATE:
My friend finally got her present after 5 days of delay. The plants were fine, which was a good surprise. The plants are in good shape and look nice as I can see from the pictures. But I still cannot say that I enjoyed the way of solving this sensitive problem.
I change the rating to 3 stars from 1.