Hello Miriam, thank you for leaving your feedback. We are sorry to hear about your poor shopping experience. We understand you want to return the sofa because of the comfort. Unfortunately, we don't accept returns of used goods as they are no longer suitable for re-sell. This information can be found in our Terms and Conditions to which you agreed upon placing the order. Nevertheless, we would be happy to resolve this matter to your satisfaction. Please contact us via mail@beliani.co.uk With Regards, Beliani Team.