Zure Anmeldelser 

243
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely first class customer service and great products. Have used Zure a couple of times for bathroom reno's and will happily use again and recommend without hesitation.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Vis mer

Vurdert til 1 av 5 stjerner

Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I purchased an arched shavers cabinet and was unsure about the online process. The product was even grander when received than what was photographed on the site. It was shipped to my address in region... Vis mer

Informasjon om virksomheten

  1. Onlinemarked

Skrevet av virksomheten

Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

243 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(243)

18 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Difficult to install

The instructions for installing the bathroom cabinet mirror was very vague and the battery light that it came with had very cheap magnets that did not work and dropped continuously

4. desember 2024
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Svar fra Zure

Hi Rhys,

Thank you for your review. We’re sorry to hear about the issues with the installation instructions and the quality of the battery light. This isn’t the standard we strive for, and your feedback is being shared with our product team for immediate review.

Please reach out to our customer care team so we can assist you directly and ensure you’re satisfied with your purchase.

Best regards,
ZURE Team

Vurdert til 4 av 5 stjerner

Overall great!

Helpful staff, were able to answer and concerns I had. Received product and installed and absolutely love the end result.
Installation instructions were not as clear as I hoped and for those that aren’t handy it may be a bit of guessing, but products are awesome once up on the wall.

9. oktober 2024
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Svar fra Zure

Hi Lolita,

Thank you so much for your kind review! We're thrilled to hear you love the final result and that our team was able to assist with your questions—that’s exactly what we aim for.

We appreciate your feedback regarding the installation instructions as well. We're currently working on making them clearer and more user-friendly, especially for those who may not be as hands-on.

Thanks again for your support, and we hope you continue to enjoy your new setup!

Warm regards,
ZURE Team

Vurdert til 5 av 5 stjerner

Our kitchen tap broke

Our kitchen tap broke, searched the web and found this store had the same to replace, great app navigation, great pricing, notifications on delivery.

2. september 2024
Vurdert til 5 av 5 stjerner

Archie mirror…

We bought 2 of the Archie mirror cabinets in Oak. They were best priced on Zure. Delivered in good time. One of them had a massive crack the whole way down the mirror. Zure replaced it easily without fuss. The new one has just arrived and in perfect condition. They look as per online. Very happy.

27. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Asked for more money after I paid and didn't get order right.

Ordered and paid for a vanity and mirror online for roughly $2.5k. Next day they tell me there has been a processing error and I owe $200 more. Then they tell me what I ordered was not in stock but that was not what I ordered. Seems very disorganised / dodgy. Asked for a refund instead. Hopefully that will be straight forward.

22. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Wouldn't recommend

Wanted a vanity and benchtop combo. After paying and then receiving confirmation email all was fine. Then days went by, finally received shipping update. Was told benchtop out of stock for couple months, after I already paid. Asked for refund for the top but ill still take the vanity. Received the vanity. Rang again at a later date to see if they had benchtops in stock again, which they did. Asked to purchase one, received the invoice for 2 and half times the price of the original price of the benchtop the first time I purchased it. Rang and asked about it, said it was a combo deal, which I think is full of crap as how could they make money if they were selling them for 330 with a vanity compared to 950 for benchtop alone. Not happy and wouldn't recommend after that.

2. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Zure

Hi Brooklyn,

We are very sorry to hear that your experience with us has been unsatisfactory.

As we are an e-commerce business, the first email our customers receive is an automated response confirming we have received your order. However, if there are any issues or unavailable items, we immediately notify our customers by email, offering alternative items. The customer can then decide whether to cancel the order or proceed.

Due to new government WHS regulations and the ban on stone tops containing crystalline silica, the Pure White stone was out of stock at the time.

Before canceling your order, our customer service team called to advise about the difficulty in outsourcing the stone tops, the challenges involved in cutting a new top to fit the curves of the vanity, and the potential extra costs.

Unfortunately, the new version of the non-silica Pure White stone was $836, not including shipping and pallet costs. We offered you a 30% discount, and you agreed to purchase the stone top at the value of $585.20. This was our final agreement.

We sincerely apologize for the unsatisfactory experience you had and will use your feedback to improve our processes and ensure a better experience in the future.

Vurdert til 1 av 5 stjerner

Really awful experience with Zure

Really awful experience with Zure. Made an order for our bathroom renovation (spent over 5.5K) and have had nothing but issues with them since. They are quick to take your money but just full of lies, deceit and broken promises. Dealing with delays upon delays and absolutely shocking service - zero compassion. I am writing this review over a month later now as that is how long it has taken for us to receive our items. DO NOT RECOMMEND.

30. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Zure

Thank you for your feedback, and we are very sorry to hear that you are not satisfied with our service. We would like to provide some explanation regarding your situation.

At the time of your inquiry, we checked stock availability, but these items are very popular. Unfortunately, by the time your order was officially paid, we were informed by the supplier that it was no longer in stock. As per our policy, we informed you within 24 hours. To remediate the situation, we offered compensation or the option to cancel the order. We regret that this was not satisfactory.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Vurdert til 5 av 5 stjerner

Excellent variety of choices and amazing customer service.

We purchased two Shave Cabinets for our new house. The variety of option on their site was great and we found exactly what we had hoped. The items were shipped within a day and received quickly. Sadly one of them got damaged before we installed them. Even though this was not the responsibility of Zure when I told them this before I ordered the replacement they were kind enough to offer a discount. This was so unexpected and so appreciated. Their customer service was exceptional - in particular Aline who offered the discount and went above and beyond to arrange a replacement to arrive quickly.

28. mai 2024
Vurdert til 5 av 5 stjerner

Quality and service

Very happy with my recent purchase from Zure.
Website was clear and the product I was looking for had the style and function needed for my new bathroom.
Delivery was seamless and happened, interstate, well ahead of other local deliveries.
Terrific product and service

21. januar 2024
Vurdert til 5 av 5 stjerner

When we first got the package the…

When we first got the package the delivery guys had dropped it and when we opened it, we found the actual cabinet damaged.

I notified Zure and they were very helpful and easy to deal with. A brand new cabinet was sent out within the week.

Would definitely purchase from them again and highly recommend.

23. januar 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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