zumzum.ca Anmeldelser 

2 203
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My 4th or 5th time ordering and no complaints at all. They make things simple and delivery date is always on point as confirmed. Items are nicely put, although too exposed for my liking since I live i... Vis mer

Vurdert til 5 av 5 stjerner

Great reliable service. Way better than Costco online. Ordered a few times from them before and will be ordering from them regularly from now on. Was hesitant to try any frozen or refrigerated it... Vis mer

Vurdert til 5 av 5 stjerner

Yes!! It's legit!! I'm in Brampton and ordered several items yesterday. I got a text immediately saying my "chauffeur" will deliver my order today and low and beyond it arrived! And during the time pe... Vis mer

Vurdert til 5 av 5 stjerner

All items were in stock and fullfilled. Excellent billing information and pictures of items. All delivery and alert times were punctual and ALINA deserves 10 Stars for consistency.

Informasjon om virksomheten

  1. Dagligvarelevering

Om zumzum.ca

Skrevet av virksomheten

Delivery for Groceries Purchased at COSTCO BUSINESS CENTRE.

Zum Zum is an independent delivery service and is not affiliated with or endorsed by Costco Business Centre.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(2 203)

56 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

No hitch

No hitch. Quick ordering, excellent communication, timely and accurate delivery. These guys know how to deliver exceptional service

23. april 2024
Vurdert til 3 av 5 stjerner

Dented cans

I like the price and the convenience but received 4 dented cans. I would have had to repack part of the order to get it picked up and replaced. Very inconvenient as I had already thrown out the packaging. No offer of credit or anything else.

12. april 2024
Vurdert til 5 av 5 stjerner

Great time-saver and solution for someone without a car

As a city-dweller without a car, I had no idea I could access Costco products and prices. Great service. Loved getting text updates of when the delivery was expected to arrive. All arrived perfectly. Nice to see a discount applied when one of the products was on sale in the store. All-round good experience - and without having to spend half a day to get to Costco, shop, and get home, and without having to buy a Costco membership.

9. april 2024
Vurdert til 5 av 5 stjerner

Great experience

I had never heard of this company but I was looking for something and they had it. I took a chance and bought it. They were great. I received the product within 24 hours. I received several updates as to when I would be receiving. I wouldn't hesitate to use them again.

9. april 2024
Vurdert til 5 av 5 stjerner

Great price and delivery

Great price on what I ordered the delivery was great and came as expected and I was messaged before and after the delivery was made. Free shipping but a 10 dollar tip for the driver is mandatory, which I am happy to pay as they are very good at following the delivery instructions I leave for them.

28. mars 2024
Vurdert til 1 av 5 stjerner

Disappointed

First order was great. I have been trying to place another order for a couple of weeks and I keep getting a message that my account is under review. I have reached out to the company several times via phone and email. No response. Very disappointed

1. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very gross service

The way you guys package the order, just let it open. I never thought it was like that not package properly, left open for people to see .I only received 4 out of my purchase of 5 supplies I ordered. I don't know if someone steal one because it was left open without a full package covering. And one was open too. I will never recommend you to anyone or purchase anything else from you. Very disappointed.

22. februar 2024
Logoen til zumzum.ca

Svar fra zumzum.ca

Thank you for taking the time to share your feedback. We understand the importance of ensuring that all orders are delivered accurately and securely, and we strive to provide the highest level of service.

Upon reviewing our records, we can confirm that all five boxes associated with your order were delivered in full, and there was no indication of tampering at the time of delivery. For your reference, we have sent you photos that document the condition and completeness of your order upon delivery.

We would also like to clarify our delivery process for further understanding. We deliver from Costco Business Centre directly to you, facilitated by our dedicated team of shoppers. This direct approach enables us to customize the packaging—using either paper bags or boxes—based on the specific nature of each product, ensuring their safe and efficient transport. Please note, this method does not involve third-party shipping companies, and therefore, items do not arrive in sealed boxes.

Additionally, we want to address the delivery attempt made to your residence. Our records indicate that our shopper made significant efforts to personally hand over your order by calling you six times and waiting at your door for over ten minutes. Unfortunately, we did not receive a response during this time. In adherence to the instructions provided, and with the intent to respect your preferences to leave the boxes at your front door, your order was carefully placed at your front door.

At Zum Zum, we are committed to accommodating the unique needs of our clients, including specific delivery instructions to ensure minimal disturbance. We sincerely apologize for any inconvenience you may have experienced and are here to address any further concerns you might have.

---
Client Relations Team

Vurdert til 1 av 5 stjerner

Terrible service

Terrible service. List items not current at store. Constantly canceling and making excuses to not delivery purchased items. What a waste of time. For the automatic gratuity they charge you're better off to get your own client card to the store directly. Keep in mind they're already making a decent % back from the store as an executive business account holder.

*of course I couldn't utilize your scam services, you canceled my order for no reason and wasted my time. Terrible service in every way, even your response shows how ridiculous zumzum is.

22. februar 2024
Logoen til zumzum.ca

Svar fra zumzum.ca

Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve our services.

We must note, however, that our records do not indicate that you have utilized our services. While we respect the open forum that Trustpilot provides for reviews, we are genuinely surprised and disheartened that unverified information can sometimes be posted, potentially misleading consumers.

At Zum Zum, we are committed to transparency, security, and the highest level of customer service. Part of this commitment includes employing sophisticated fraud detection algorithms to ensure the safety and trustworthiness of our platform for our valued customers. Unfortunately, this means that in certain cases, we must restrict access to our services.

We understand the frustration and inconvenience this may cause and apologize. We encourage anyone with concerns or needing clarification to reach out directly to us. We believe in direct communication and are always here to address any issues or provide the necessary assistance.

We remain dedicated to upholding the integrity of our services and hope to have the opportunity to demonstrate our commitment to excellence to all our customers, including those who have yet to experience our service firsthand.

---
Client Relations Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv