Odd Bunch Anmeldelser 

I have had two boxes delivered. I had to throw out alot of the foods that were randomly just hucked in the box. Most were already bad. I tried to switch it up and ordered juice with second box. paid for it and then had issue with having that issue addressed as i did not receive it and had such an issue with refund, and threw out so much i just asked to cancel subscription which they still have not done or refunded. I tried to cancel and of course it keeps redirecting me where i cannot cancel Please dont waste your time as we could pick the food from garbage ourselves and have better quality. I also take extreme offense to their commercial saying how canadians just throw the food in the garbage, most cannot afford vegetables and fruit, it is the big stores that throw in garbage THANK YOU

I wanted to like this SO bad because I loved the concept, the time saved and the pricing (in this economy) but they gave me every reason to be deceived. They started by swaping the produce I was looking foward to cooking with the most. I gave them the benefit of the doubt and let it slid. Then after waiting the whole day for my order they send a text message to tell me my order was pushed for tomorrow instead. I’m leaving tomorrow and was hoping to cook with my order at the destination I was going to. I tried writing to customer service and I can’t send an e-mail because I keep getting an error message everytime I send an e-mail to them. What kind of company is this?

A terrible first experience and very disappointing customer service.

We placed our first order on October 7 hoping Odd Bunch could be a good way to reduce our household grocery expenses especially with the current cost of living.

On October 16 we were notified that the avocados would be replaced with pears because they didn’t meet their quality standards. We completely understood and actually appreciated the transparency.

But on October 17 instead of receiving the basket we had selected and agreed to we received a completely different one. Several items were not suitable for our diet.

We politely explained the situation by email, only to be told that a refund wasn’t possible and that the only thing they could offer was a discount on our next order. Seriously? What next order?

This was our very first order and instead of making things right and earning our trust their customer service gave us every reason not to come back.

Our subscription has been cancelled. We were genuinely hoping to find a good service that we could continue using and recommend to family and friends. Unfortunately, we’ll now be sharing a very different experience.

You really need to learn how to respect your customers, handle complaints and build customer loyalty. Losing a potential long-term customer over a poorly handled first order is quite an achievement.

What a great sense of customer service!

I've been getting odd bunch for a few months and while it was great at times there were issues more often than not. I would message and call every other week for an item that was old or rotted. I'm also frustrated with getting American apples when we have our own that are as good or better. The final straw when this past week's bananas were half mush, the potatoes were wrinkled with black holes and the pineapple was brown by 5 days after delivery

I have been a customer for about one year. The products are almost 100% beautiful every single time. The one time where something was a bit over its prime, I contacted Odd Bunch on the same day of delivery, and they made this right. 10/10 customer service.

I used to get odd bunch for quite a while, and I would still be getting it if the driver would read my sign at the front door and put it at the side. I mentioned this before to them and they said they would talk to the driver, but he kept putting it there.

I recieved beans with white fuzz on them! when I approached the customer service asking to cancel my subscription, they wouldn't accept just refunding me for the cancelled upcoming delivery! Terrible produce! very small avocados! Bad quality! I has high hopes and now I am truly disgusted by everything this company represents. DO NOT BUY FROM THEM!

I purchased a large box and wait patiently for the delivery.
Three days after the window delivery time, I deceived to check the website, to find out what was going on.
To my surprise the box was marked as delivered 3 days ago!
I live in a building with many neighbours and nothing was delivered.
Odd bunch is just s scam.
Worst than not delivering, they also created a fake delivery notice.
Shame on you!

I liked the company for 2 -3 years. Now all of a sudden, I'm charged and not receiving my box, with problems in the custmer support understanding a simple thing. They charged & I got no box. Give me back my money. I sent pictures and repeated myself 3x.

Check your postal code first! They do not deliver everywhere but will take your money

Voici mon avis sur Odd Bunch, c'était ma première commande, les fruits et légumes sont beaux, j'ai reçu une belle quantités de fruits et légumes j’ai seulement eu un kiwi aplati. Par contre, je trouve ça un peu cheap de mettre les aliments comme ça dans une boîte sans aucune protection. De plus, il y avait seulement un morceau de ruban adhésif sur le dessus, et il était mal collé, donc il restait un trou par lequel n’importe quel animal ou insectes aurait pu s’infiltrer.
Le livreur n’a même pas sonné. J’ai reçu une notification et je suis sortie à peine une minute plus tard : il y avait déjà une araignée qui commençait à faire sa toile sur la boîte. 🤢 Elle aurait très bien pu entrer à l’intérieur.

As mentioned elsewhere, terrible website, terrible customer service, and impossible to speak to a human being on the phone.

The delivery times are not flexible as advertised, at least not on the customer's end.

On the company's end, they are very vague about delivery times, sometimes even changing the date (again, others have mentioned this).

Very inconvenient when you are trying to plan your life.

All to charge you for food that's a few days from being thrown out.

I have been purchasing Odd Bunch boxes for a year and a half now and could not be more pleased! Produce received are good, excellent value for what it costs, the website is easy to navigate, skipping orders or changing the boxes is simple (with no additional fee) and the handful of times I've had a missing item or received an item in sub-par condition, the customer service was second-to-none!
I tell everyone about the Odd Bunch and will continue to.
You have a satisfied, long-time customer here :)

I wanted to love Odd Bunch but several things made that impossible.

To be honest, I only received two organic deliveries, so my produce experience is limited. The produce was OK, but not really what I would normally order. And I should’ve ordered bi-weekly because I’m one person so part of my deliveries went into the compost pile. I didn’t realize I could go bi-weekly when I started and I did not find their website very end-user friendly, so going bi-weekly was going to be another website challenge that I wasn’t looking forward to.

Having said all that I didn’t get the opportunity to try bi-weekly because ‘someone’ drove down my long driveway, out in the country, and was unable to turn around in my tennis-court sized parking area and therefore damaged my farm gate to the tune of 200+ dollars. I know it wasn’t me because if I hit it with my scooter, I would’ve noticed. No one else was driving in my driveway during the timeframe when it got damaged, so in my mind the new delivery truck driver, who delivered during that time, makes the most sense.

Unfortunately, because I don’t feel the need to have an invasive camera on my property, Odd Bunch will not take responsibility. Their excuse, after a month of reminders on my part, is that because the third-party company won’t get in touch with them, or the third-party company’s driver won’t get in touch with the third party, story has changed a bit, they are unable to take responsibility. So I should make a claim on my insurance.

To top it off when I asked them to cancel my subscription because I have no desire to deal with either company-I had to ask them to cancel because not a user-friendly website-they tried to keep me as a client by offering coupons to be used over many months.
Why would I? At the very least I don’t want that third-party delivery service on my property ever again. But also I have no desire to financially support companies with these policies/sr
standards/ethics.

I have ordered from odd bunch a total of three times. First time delivery driver left box in an obscure place in my apartment building that I had to go and hunt down so I complained two odd bunch who advised and promised this would not happen again and they updated the note so that the driver would buzz my sweet and come up to the 33rd floor of my downtown apartment to deliver the second delivery. The box was left on a table where our concierge is located today third delivery. The box was left outside and by the time I got down there, it had been taken because go figure I live downtown. This is absolutely appalling. Delivery is one of the fees that we pay on top of the box that we choose to buy. We should be able to get the delivery instructions followed by a delivery driver that they hire to send out their odd bunch of boxes. Definitely the worst delivery issues I have ever dealt with. Unless odd changes how they do their deliveries. Odd bunch can suck it for lying and promising, and not delivering in every sense of the word. Now I have to fight for my money back for my box that got stolen because their driver didn’t bring it inside of a building in downtown Calgary.

Fresh produce for cheapies, delivered at my doorstep! I love trying new fruits and vegetables in the boxes that I wouldn't usually buy. I discovered that I really love mushrooms!

If I could give negative stars I would. I decided to give them another chance after the previous disaster of an experience. This is week 3 they have not delivered or just left the box randomly on the side of the road who-knows-where. I sent them a literal drop pin of my location and still the delivery driver "couldn't find" the property that every single other delivery service including a BUNCH of individuals through Instacart have been able to find.

Very pleasantly surprised by how great these boxes are especially if you live alone. A lot of veggies and fruits in stores are sold in big portions, a lot will go bad in the fridge before I have the chance to eat them. The small box is perfect for one person if you eat a reasonable amount of fruits & veggies. Definitely more than you would get for the same price at a grocery store. Looking forward to trying the small box plus at some point.

AVOID at all costs ! During a time of extreme inflation, we are all trying to live our best lives, eat healthy food and somehow just make it. Odd Bunch is preying on those who are looking for ways to still maintain a healthy lifestyle without the excessive costs at our Canadian grocers!
They charged me 2x and in have NOT received a single box.
They have ZERO customer support. Not a single phone number! No one to reach out to.
I've tried to cancel my subscription. You click on the cancellation button and it brings you to a page that just loads.... Forever.... And doesn't actually cancel your subscription. Meaning they're hoping on individuals who do not fully check back on their accounts to see if the subscription is cancelled!
I've tried every single device.

I'll be filing a dispute tomorrow, which is such a piss off that I have to waste my time doing so. I'm out $60 ... $60 that could provide food for my children.
As a single parent, this is detrimental.

I was excited for this opportunity. Signed up received 2 boxes and then they canceled on me. Claiming noone to deliver.