Zilkee advertise currently advertise their Ultra recovery Converter as a plug and play recovery system that will recover lost files etc on your Hard Drives. This is not true. This "Converter" is a dri... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... Vis mer
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I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... Vis mer
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My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.
Kontaktopplysninger
USA
- zilkee.com
3,4
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 96 % av de negative anmeldelsene sine
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The ultra recovery converter works…
The ultra recovery converter works great! I have access to one of my hard-drives. I Can't access the second one due to incorrect operating system (Linex) but that is not the Converter's fault... the whole setup is slick... plug and play for SATA to USB 3.0.
17. november 2024
Svar fra Zilkee
Thanks David! Appreciate the feedback!
Great product
Great product, and customer service, the only downside was shipping. Although unforseen forces at work in the situation, hopefully all are well. Thank you Rick. (Hope you come back stronger)
23. oktober 2024
Svar fra Zilkee
Thank you Richard!
Svar fra Zilkee
Thank you, glald we could be of service!
The product was ordered as a gift & it…
The product was ordered as a gift & it did not work. The refund took too long!!
17. oktober 2024
Svar fra Zilkee
Hi! I'm so sorry to hear about this. May I ask what exactly did not work, and if you tried to troubleshoot it with support?
Missing order
I'm waiting on my order going on 3 weeks for VHS,VHR & DVD digital converter. Order #106296 when I try to track it the order can't be found. My first order with Zilkee arrived within 5-7 days so what's up with my missing order.
17. oktober 2024
Svar fra Zilkee
Hi Anthony, thank you for those details! We will email you an update momentarily.
I apologize for the delay and the inconvenience it caused. Our warehouse in Swannanoa was affected by the flooding in NC and was down for a couple weeks, which delayed a lot of shipments. We're back up and running now but are still catching up. Thank you for understanding!
It's not worth it
It's not worth it. I have tried this external CD/DVD device on three different computers, and it's still not working. It's very frustrating, and I haven't been able to access my data. I will return it and not buying any other product from this site.
27. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi Guillermo, I'm sorry you're having trouble! We'd love to help you with his issue.
We've requested your info so we can find your order and see if we can troubleshoot it.
It could be you received a faulty device and if so, we will get you a new one. If it's a compatibility issue, there may be a solution, or we will refund you.
You can reach support at support@zilkee.com.
Thank you!
I still have not received my order
I still have not received my order, #106258 of the Zilkee recovery system ordered on October 16, 2024. Also, I have received no explanation or update as to the status of this order. Please explain. Thank you!
17. oktober 2024
Svar fra Zilkee
Hi Robert, I'm sorry for the inconvenience. Our warehouse in Swannanoa was affected by the floods and many shipment were delayed. We are catching up now, but I understand we are still behind. I apologize that you did not receive an update. We did email everyone who ordered during that period, but perhaps your inbox has us set to spam.
We will email you directly with an update.
We ask for your grace during this period as we recover from the flood. Thank you.
Fast professional and quality service…
Fast professional and quality service with actual human communication. First-rate products.
17. oktober 2024
Svar fra Zilkee
Thanks Felix! Glad we could be a of service!
Ordering was easy
Ordering was easy. The hard drive reader adapter worked easily. I had several old Apple desktop hard drives that I needed to view.!The Ultra Recovery Converter worked like advertised. It is a inexpensive straight forward solution to retrieve information on old hard drives
Thank You Zilkee team.
14. oktober 2024
Svar fra Zilkee
Thank you David! Glad we could help!
Never received the product.
29. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Dear Rod, I apologize for the delay and any inconvenience. Our main warehouse is in Swanannoa NC and was affected by the flood. Mercifully no one was hurt and the place in intact, but shipments have been delayed because roads are washed out. We are shipping order from our overseas warehouse, but there will be some delays. If you can provide us your order info I'll check the status for you. Thank you for understanding.
They have no traditional support
They have no traditional support! The only thing they offer is excuses!
Stay away from this company!
6. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi Sheldon,
I'm sorry you've had this experience. I'm not sure what you mean by "traditional support." We have a very small team, but we do offer support.
I was unable to match you to any info we have, so I'm not sure if you're referring to the right company.
No one has ever answered my phone calls…
No one has ever answered my phone calls to have a detailed informational conversation, which may encourage purchasing more of their products. The have never returned any of my voicemail messages either. Btw, their operating literature/instructions are overly simplistic and lacking important information.
Very poor business entity.
15. mai 2024
Anmeldelse skrevet uten oppfordring
Decided to give them another try but alas still ended in disappointment
Product doesn't work.
Obtianed my Zilkee Recovery Docking Station yesterday and happily dismantled my old laptops and extracted the harddrives. Plugged both of them into the docking A and B slots and much to my dismay both slots did not show any attempt to read the product. Product simply does not work. This is my second time trying products from Zilkee, the first being the its PC to PC USB Dual link Transfer device which breaks the connection halfway through the transfer. Also when you choose UK plug adaptor, they just provide you with a universal type adaptor rather that an actual UK plug.
7. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi,
We requested info so we could reach out to help, but you haven't provided it yet. Did you reach out to support. It's possible there's a compatibility issue or you got a faulty product, in either case we offer an exchange and or refund. If you'd like to explore those options, please email support@zilkee.com
Useless product
Useless product. False advertising and bad customer service. I junked it in the first week itself.
16. juli 2024
Anmeldelse skrevet uten oppfordring
Don't try to return anything
Don't try to return anything. They fight you tooth and nail. Save your time and sanity.
And their website is misleading about what their product actually does. Basically it says it works with all drives and that is simply false. It only works with IDE and SATA. Not SSD.
15. juni 2024
Anmeldelse skrevet uten oppfordring
It hasn't done what was advertised!
I ordered the device on the understanding that it would retrieve files/data from the SATA HDD that I had removed from an old laptop. The advert assured me that, if the device failed to do what was expected of it, it could be returned for a full refund.
It arrived yesterday and I quickly set it up as per the instructions. The message on the screen was "D:\ is not accessible. Access is denied."
I did not understand, but immediately contacted the company and requested the refund. The reply was prompt, but not encouraging. I have been asked for "OS of your monitor and drive please.
So I can escalate the matter to our tech team for solutions."
I shall send this info, but am not very hopeful!
The update is that the company were then most unhelpful. In spite of the advertised "Satisfaction or money back", I was informed that this only applied if "the item cannot be repaired or replaced." Since it didn't work, that seemed pointless. I was sent a link to a download that worked - but I didn't need their gadget! I was also expected to post it, from the UK to the States at my own expense!
I have now recorded a video that they will probably never show! I will not buy anything from this company ever again and plan to take the matter up with my local Trading Standards Office, and the ASA.
4. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi CB! I'm sorry you had this experience.
You have received a full refund.
However, per your email and video you sent us, the device does work, you just didn't need it because you happened to have a connector already. That's very different than the product not working.
With that said, the team should have refunded you without the shipping hassle, and I apologize for that.
This does not work
This does not work
Plugged it in my phone
Nothing happens
Scanned QR code for set up instructions but video won’t play
No written instructions
Cannot use it
27. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi Anita,
Thank you for letting us know! I'll gave support reach out to you troubleshoot. If we can't get it to work with your phone we'll giver you a full refund.
useless device
I downloaded the app but I have not been able to establish any prompt to back anything up. This is a scam and I would like to just get my money back. I could not find an address to send this "device" back to vendor
2. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi Walt, I'm very sorry you had this experience! There's a very straightforward return process if you contact support at support@zlkee.com. We'd also love the opportunity to troubleshoot the issue for you.
Either way, we're here to serve.
My device was faulty
My device was faulty, sent it back and still wasn’t given a refund
5. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Zilkee
Hi,
Thanks for letting us know! Sounds like our CS team made a mistake. If you got a faulty device you should be getting a new one for free. Could you share your details via Trustpilot, or email me at robert.kirby@zilkee.com? And I'll make sure we take care of you. Thanks!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.