Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Amazing customer support! There was a hiccup with my order but they were on it to fix the problem right away. I couldn’t be happier. The products I received were so cute and great quality, I even got... Vis mer

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Vurdert til 5 av 5 stjerner

First, I love Japanese stationery. I have loved it since the first time I got my hands on a Hobonichi. I am also not one for writing reviews. I have been toying for years as to whether to sign up to... Vis mer

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Vurdert til 5 av 5 stjerner

Great customer support. Even when delivery issues occur, due to no fault of Zenpop, they always make sure you still receive your parcel. They are very responsive and the items are high quality, great... Vis mer

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Vurdert til 5 av 5 stjerner

I love zenpop! They have amazing cup noodle ramen! Always a different kind and a fun way to explore new tastes. It’s a huge different with all the other cup noodles. THIS is the real deal straig... Vis mer

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Informasjon om virksomheten

  1. Papirhandel

Skrevet av virksomheten

ZenPop Japan offers the best selection of otona kawaii stationery items from Japan. You can choose from monthly subscription stationery boxes or single stationery products from the store. We curate inspirations and are waiting for you to unbox! We ship worldwide, so no matter where you are, a little piece of Japan can find its way to your desk.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

77 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

I really liked all the boxes!!

I really liked all the boxes, can you create something with the contents,, ehh not so much.

I watch drawing with waffulls and love her channel, if you want to see the contents of some of the boxes, she reviews them often.
While I loved everything I received, I often found myself excited to open the box, and then I put everything back and left it on the shelf so I could regift the items, semi decent quality, some items were true diamonds in the rough, but most of it was cute stuff you might find at a craft store in the Japan section, or at a mini grocery check counter.

9. april 2022
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Svar fra ZenPop

Hello,

Thank you for taking the time to leave us a review. It is much appreciated by our team!

We're happy to see that you've enjoyed the box, even though you couldn't find a use for all the items inside.

Every month, we try to find new and original items, striking a balance between cute and original stationery from Japan, but also useful items for that can be used at work, or while studying.

We'll take your feedback into account when we try to put together our next few boxes!

In the meantime, I hope that you'll find some box interesting boxes from Japan on our site that you'd like to try.

Kind regards,
ZenPop

Vurdert til 2 av 5 stjerner

Meh...

Came relatively quick, but the noodle cups were poorly packaged. Putting them all into one box without any filling whatsoever has probably crushed all the noodles inside each cup, especially with international shipping. Also, you haven't provided any translations for the packaging. Putting on your website, "Full product descriptions, cooking instructions and main allergens can be found online in multiple languages." is not sufficient enough. The least you could do is provide us with links and such?

15. mars 2022
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Svar fra ZenPop

Hello JJ,

Thank you for taking the time to leave us a review.

I'm sorry to learn that your ramen arrived slightly crushed. It's a valid concern, and I will look for possible solutions to avoid that happening in the future.

Regarding the product descriptions, each pack contains a little postcard with a QR code, and an indicated link that leads you directly to the right page with all the information you need.

If the postcard was not included in your box, please reach out to me here: contact@zenpop.jp, and I'll be happy to give you the link for the description of your ramen box.

My apologies for the issues you've faced.
If there is anything else I can help you with, please don't hesitate to let me know by email.

Kind regards,
Tobias from ZenPop

Vurdert til 5 av 5 stjerner

A+++++++++

I cannot recommend Zenpop enough!! I ordered my first box and the shipping was super fast, I have subscriptions to other Japanese snack boxes and this has by far surpassed my expectations!
Amazing selection of snacks and also great to have access to snacks that are newly released in Japan.
I am very impressed and highly recommend Zenpop to anyone who is interesting in trying it!

2. februar 2022
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Svar fra ZenPop

Hello,

Thank you so much for your kind review! We are so glad to hear that you have enjoyed our box, and we can't wait to put together more awesome snacks from Japan for snack lovers like you! Have a good day!

Regards,
ZenPop

Vurdert til 1 av 5 stjerner

It has been well over a month since…

It has been well over a month since paying for a ramen box and extra for the expedited shipping. No box to be seen. I am now thinking this may be a scam.

27. januar 2022
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Svar fra ZenPop

Hello,
Thank you for leaving a comment.
I'm very sorry to read that you are still waiting for your box after all this time.

Have you already contacted us via contact@zenpop.jp?
If you've ordered with express shipping, it's likely that your box is equipped with tracking, and we can look into this delay for you by making an inquiry with the shipping courier on your behalf.

Please let me know if there is a way that I can help solve this issue for you.

Kind regards,
ZenPop

Vurdert til 5 av 5 stjerner

Why Zenpop is Worth Buying From

So this may or may not have been an impulse buy on my part, considering I was wanting to treat myself with something for my birthday, but it wasn't one that I regretted. It only took 8 days for the package to make it to my front door in the UK, the customer service behind the site was prompt and helpful.

The package itself was slightly dented from the travel but all the bowls/cups or noodles was accounted for and in perfect condition. It even came with a discount code for my next purchase, even if I found the price (compared to other companies that provide a similar box style) to be the cheaper box for high quality items.

I've even tried one of the shoyu ramen's from the Feburary 2022 selection (The Pokemon Butter Shoyu) and it was delicious. All in all, I could not fault any of it at all. It has made me a little less nervous with trying the others which has ingredients I have never tried before. Well done Zenpop! Someday, I will order from you guys again. 🪙

21. januar 2022
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Svar fra ZenPop

Hi Kiyo, thank you so much for your kind review and it really made our day 🥰 We would love to extend as much support as we can to our customers because customers like you is one of the main reasons why we love what we are doing here! We are so glad to hear that you enjoyed our ramen box and look forward for you to try our future boxes! Have a good day!

Vurdert til 5 av 5 stjerner

My hubby is crazy for noodles

My hubby is crazy for noodles, so had to get this for him. The first box came a couple of days after Christmas, but it turned out to be one of his favourite gifts this year. He shows everyone that comes in, and is even impressed with the pretty box it came in :)
Look forward to next months surprise!

6. januar 2022
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Svar fra ZenPop

Hi Michelle, thank you for your kind review and it really made our day! We are so glad that your husband loves our ramen as much as we do. We have more interesting themes coming up next and can't wait for you and your husband to try them out!

Vurdert til 5 av 5 stjerner

Trop kawaii!!!

J’ai découvert ces box grâce à un concours et j’ai adoré la sélection de produits de papeterie que j’ai reçus : gomme, masking tape, stickers etc. Parfait!

1. januar 2022
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Svar fra ZenPop

Merci beaucoup, ça nous fait plaisir de savoir que notre box vous a plu ! Nous allons continuer de faire notre possible pour trouver de la papeterie originale tous les mois

Vurdert til 5 av 5 stjerner

Awesome customer service!

I had some trouble and misunderstanding on my part with my order and Zenpop's customer service was quick to respond and very friendly and helpful!!

12. oktober 2021
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Svar fra ZenPop

Hello Anna, thank you so much for taking the time to write us a review. We truly appreciate supportive customers like you and would love to go the extra mile to make sure everything works out okay for you. Have a good day!

Vurdert til 1 av 5 stjerner

Terrible Products and Advertising

After running into some problems on their end such as, being charged and contacting them 5 times for them to realize their system didn't inform them of their payment, I've received my box at last.

I am extremely disappointed with the items I got.

First of all I selected a sweets box and the pictures they show are amazing! But after opening and trying the items as I was very excited, I noticed this:

2 are going to expire in less than 4 days, one of which is sticky and lets out this fowl smell, it makes me sick.
1 is a spicy item, beans with spice and orange flavor, I don't think that's very sweet, in fact I personally hate spicy things.
Then 4 packages, 2 of which are chips, 1 popcorn and 1 is a star shaped thingy, so those items already occupy a lot of space.
Another one is a chestnuts package like...how is this something sweet to eat? These things are also a custom to eat in my country which is very far from Japan, I can 100% say it's not a sweet item as well.
Another item, circles that are very crunchy. These are salty.
Every time I open a new item, I get so disappointed.
I opened a log-shaped item and it tastes like water flavored sawdust and pure wood. Nothing sweet about it and it's going to expire in 3 days.

At this point I question, where are the sweets that I thought I ordered? Everything is either salty, expiring or spicy.

Also, I received a bar from another subscription box from another company and it's expiration date is next year, all the while Zenpop's expires in less than 1 month and it's noticeable on the flavor and shape of items. Both of these boxes were received this month, they both went through customs and a bit long shipping process, now, one was fine, leaving the fault to Zenpop's storing conditions and lack of fresh resupplies.

I would recommend other box subscriptions because this has been a terrible experience.

22. september 2021
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Svar fra ZenPop

Hello,

Thank you for taking the time to give us some feedback. We’re very sorry that you haven’t enjoyed your box this month.

As advertised on our website, our Sweets Pack contains sweet and savory treats from Japan. Sweets Pack refers to the name of the pack, as opposed to our Ramen Pack, or Mix Pack, which contains both, noodles and snacks. All those snacks are sourced from our suppliers in Japan, packed in Osaka, and shipped worldwide.

The photos displayed on our product page are a representation of all the items that will be included in your pack, together with a list of those items. At any time, should you need further clarification regarding some items, such as allergies, or if you have specific food preferences, you’re welcome to contact us, and we’d happily share a more detailed description of the products.

My apologies that two of them were delivered to you shortly before reaching their expiration date. All items have different expiration dates, some are much longer than others. We try to have a good balance between seasonal items, with a usually shorter expiry date, and some that can be kept for longer periods of time. We are going to work on improving this so that it doesn’t happen again in the future.

I am very sorry if you didn’t like the content of your box. Should you wish to order again with us in the coming month, don’t hesitate to reach out if you have any questions or concerns about the content of our box.

Kind regards,
ZenPop

Vurdert til 5 av 5 stjerner

Great subscription service!

I've been subscribed to Zenpops stationary box for 8 months now and I am so very happy with it! The items are lovely and unique picks for every month and you can see that ZenPop takes great care of choosing interesting and useful things. Every order comes with a tracking code which you can track via JapanPost. One time my order got lost in my country and the support helped me find it. As it was delivered back, I immediately got sent a compensation box. I can wholeheartedly recommend ZenPop! Thank you guys.

9. september 2021
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Svar fra ZenPop

Hi Ana, thank you so much for your kind review. We are extremely happy to know that customers like you have been enjoying the curated Japanese stationery supplies that we had so much fun putting together! Have a good day Ana :)

Vurdert til 5 av 5 stjerner

nouveau abonnée au pack friandise,ramen…

nouveau abonnée au pack friandise,ramen j'en suis super content de bon produit inconnue en france,donc super depaysant perso je renouvelle

3. august 2021
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Svar fra ZenPop

Bonjour Arnaud,
Merci beaucoup pour votre commentaire. Ça fait plaisir à toute l’équipe que vous avez aimé vos snacks et friandises !
On espère que les prochaines boxes vont vous plaire aussi

Vurdert til 4 av 5 stjerner

J'adore Zenpop papeterie

J'adore Zenpop papeterie, les articles sont sympatiques, fleuris et pratiques, la qualité est correcte, voire bonne, je l'attends tous les mois. Les Ramen sont bons, effectivement, rien à voir avec ceux qu'on trouve en Europe, nettement meilleurs, plein de goût. Pour finir, Zenpop friandises... c'est sympa, mais j'arrive à 10 euros en valeur en étant généreuse, ce sont de petits articles de bonbons genre 10-50 centimes, avec 2-3 articles qui arrivent à 1 ou 2 euros. Donc, non pour les friandises, mais oui oui oui pour le reste.

11. juni 2021
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Svar fra ZenPop

Bonjour Luce,
Nous sommes ravis que vous ayez aimé tous nos ramen et notre sélection de papeterie japonaise. Nous allons continuer de chercher et rassembler les meilleures nouilles et de la papeterie de qualité dans nos prochains boxes !
Merci pour votre retour sur nos packs. Nous prenons en compte votre commentaire sur le pack de friandises, et allons voir comment nous pouvons l’améliorer dans le futur. Si vous avez des envies, n’hésitez pas à nous le faire savoir par email ou sur les réseaux sociaux.

Vurdert til 5 av 5 stjerner

This will be my fourth Zenpop (sweets…

This will be my fourth Zenpop (sweets and savoury pack) and I have never been disappointed. Good range of Japanese products and prompt customer service. No problems with shipping dates. I am sure they value customers before profit. Highly recommended.

21. april 2021
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Svar fra ZenPop

Hi Gus, thank you so much for taking your time to write us a review and we truly appreciate it! It makes us happy to know that we have met up to your expectation as customer satisfaction is what keeps us going! Thank you for recommending us! Have a good day!

Vurdert til 5 av 5 stjerner

Great box!

There is a great variety of coice for boxes. I choose sweet ramen mix.
It was my first box ever. I paid just for 1 box to try, it came very fast. I really enjoyed the goods, I like everything. And the ramen! Was very yummy and something different. You cannot get it in local store.
So I ordered second box, this time, ramen only, so delicious it was. The box was shipped next day!!! I am waiting at the moment, but they worn it will take 2-4 weeks approximately. So its fine with me.
Didn't have experience with customer care service, but they do reply in Instagram comments.
So overall I am satisfied 😊

2. april 2021
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Svar fra ZenPop

Hi Margaryta, thank you for sharing with us your experience! We are happy to hear that you enjoyed our products, and we would love to interact with you on our platforms! Have a great day!

Vurdert til 2 av 5 stjerner

Bad service, good products

My girlfriend loves the boxes but in my opinion the service is bad, they told me after asking that they have a issue with the warehouse rn so it will take longer. No problem.you.could have just told me before but ok. Finally it shiped and they did not track the package even after paying more for the tracking. They told me they going to give me the extra money for the shipping back, nothing came. Good products horrible service

28. mars 2021
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Svar fra ZenPop

Hello Johannes thank you for the review. I understand the frustration. We moved to a new warehouse this month as well as updated our shipping methods / processes. Although we tried our best, there were a few situations like yours where the service was a bit slower or not up to our standard. I'm really sorry for the trouble, and we are working hard to make sure things go smoothly into the future. I hope you and your girlfriend will consider letting us earn your business again one day. Please let us know if there is anything we can do to help. Thank you.

Vurdert til 5 av 5 stjerner

Cela fait quelques mois que je suis…

Cela fait quelques mois que je suis abonnée à la box Japanese Stationery et vraiment, rien à redire. Je n'ai jamais eu aucun problème, la livraison est rapide et efficace, et le contenu des box est vraiment très satisfaisant et très utile. Je n'ai jamais été déçue, si bien qu'en plus de mon abonnement à la box Stationery, j'ai commandé une des éditions limitées, et à nouveau, tout a été parfait.
Je recommande à 100%.

26. mars 2021
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Svar fra ZenPop

Bonjour Nyaslie,
Merci beaucoup pour votre retour. Toute l’équipe est heureuse de savoir que vous appréciez nos boxes de papeterie. Nous allons continuer de faire de notre mieux pour sourcer des produits uniques et de qualités pour vous livrer dans les mois à venir !
Si vous avez des envies particulières, n’hésitez pas à nous envoyer un mail ou à nous faire un petit message sur les réseaux sociaux.

Vurdert til 1 av 5 stjerner

Zenpop is a scam

Zenpop.. is pretty much a scam.
I've paid for ONE month of the subscription box, got charged TWICE and still didn't get the first one. I'd like to get a refund at least on the second order- because i never ordered it and never agreed to.

10. mars 2021
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Svar fra ZenPop

Hello kurochhi, I'm sorry you had a poor experience. We are a subscription service, and will automatically charge active subscriptions until the subscription is canceled. Cancelations can be done easily from the account on our website. We also send an email to all active subscribers a week in advance to warn of upcoming charges. If you need to to be refunded for an automatic renewal that happened unintentionally, you can contact us directly with your account info and we can do that for you. We know ordering a subscription these days can be a pain since a lot of companies make it hard to cancel and have stubborn refund policies. We really do want to avoid these pain points and are doing our best to make sure you get what you want from our service.

Regarding your first pack that you haven't received yet, we can also help figure out what happened if you contact us with your info. Please do so anytime, we look forward to helping you.

Vurdert til 5 av 5 stjerner

love the stationary boxes!

I get the stationary set delivered every month and has always been worth it. Everything is so cute, and they always do a great job of sticking to a theme while still giving you useful items. I've checked price wise for how items in the boxes cost individually and its very fair especially given how nice the explanation sheets are. I really recommend them.

14. november 2020
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Svar fra ZenPop

Thank you so much for the feedback! We are very happy to hear you have been enjoying and finding value in our subscription boxes.

Vurdert til 5 av 5 stjerner

Excellent customer service

It's clear the zen pop team places their customers first over profits and truly cares about their experience and enjoyment of their products.

19. oktober 2020
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Svar fra ZenPop

Hello Ellison, thank you so much for your kind words. Customer satisfaction is what keeps us going! Have a good day!

Dette er Trustpilot

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