Amazing customer support! There was a hiccup with my order but they were on it to fix the problem right away. I couldn’t be happier. The products I received were so cute and great quality, I even got... Vis mer
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Se hva andre synes
First, I love Japanese stationery. I have loved it since the first time I got my hands on a Hobonichi. I am also not one for writing reviews. I have been toying for years as to whether to sign up to... Vis mer
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Great customer support. Even when delivery issues occur, due to no fault of Zenpop, they always make sure you still receive your parcel. They are very responsive and the items are high quality, great... Vis mer
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I love zenpop! They have amazing cup noodle ramen! Always a different kind and a fun way to explore new tastes. It’s a huge different with all the other cup noodles. THIS is the real deal straig... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ZenPop Japan offers the best selection of otona kawaii stationery items from Japan. You can choose from monthly subscription stationery boxes or single stationery products from the store. We curate inspirations and are waiting for you to unbox! We ship worldwide, so no matter where you are, a little piece of Japan can find its way to your desk.
Kontaktopplysninger
Osaka-shi, Chuo-ku, Kawaramachi 1-7-7 Osaka Sakaisuji L Tower 10F, 541-0048, Osaka, Japan
- +81-6-4560-6093
- contact@zenpop.jp
- zenpop.jp
I have done other subscription boxes…
I have done other subscription boxes before and they were not like this box. This box contains a variety of treats. It's not all dagashi like some subscription boxes. It is well packaged. Nothing was damaged including the box. Would highly recommend.
23. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Thank you for your review Vodakira, we're happy to hear that you enjoy tge variety of treats from our box. We always looking for some Japanese snacks in good quality and unique that hope to bring you the best experience!
You won't regret ordering from ZenPop.
My daughters have had subscriptions with ZenPop for a few years now. One has had the stationary and the other had the Anime for a while, and she has the snack box now. I cannot say enough about how much they love these boxes. The items in each one are clearly curated by someone who knows what they are doing. The customer service is also top notch; they have helped me out more than once, to keep my girls from being disappointed. If you have a chance to order from ZenPop, do it. You won't regret it.
28. juni 2023
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Svar fra ZenPop
Thank you for your warm words Julie! We're glad that you daughters enjoy our items. Our greatest joy is to have someone enjoyed the goodies from Japan!
Awesome place to order Japan boxes
It's always fast. And the content of the box is always cute and tasty! I've been using this service for more than one year.
6. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Thank so for your feedback Vadim!
We hope to prepare more tasty and cute content in the future!☺
Warm greetings from Osaka🏯
The ZenPop Team
Thanks for the wonderful prizes🤧🤧❤️
Sorry for the late response🙇♀️🙇♀️🙇♀️
Thank you from the bottom of my ❤️
The box is super nice
The shipment was fast
The toys inside it are precious to me
I love the sasuke nenoriod super😘😘
And also the others inside of it 🥰🥰
I can’t believe it’s from japan
Also I can’t believe i won prize from @zenpop🤧🤧🤧
And it’s totally 💯 free at all
So blessed that I’m one of the lucky people who receives prizes from them 😭
Again super grateful for the items that you’ve given 🙇♀️🙇♀️❤️❤️💝💝
21. februar 2023
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Svar fra ZenPop
Thank you for joining our giveaway and congratulations for the prize! 😊
Our team is delighted to hear about your ZenPop experience and we hope to ship more exciting boxes in future!
Warm regards from Osaka, Japan🏯
The ZenPop Team
Delightful people
They are wonderfully personable when dealing with customer questions. There is a lot US companies can learn from ZenPop when dealing with people. They make me very happy I decided to purchase from them.
9. februar 2023
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Svar fra ZenPop
Thank you so much for your kind words! Our ZenPop team is happy to hear about your experience, and we hope to prepare you more surprises in the future! 😊
If at any time you have questions, our team is happy help!
Warm greetings from Osaka,
The ZenPop Team
Great holiday presents
Ordered the limited edition box, and the ramen and snack box for my boyfriends as Christmas presents.
He absolutely loved them and getting him another box for Valentine’s Day ( placing that order soon) shipping to Us was very quick.
Customer service is very quick to answer.
25. desember 2022
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My Zenpop first order of a ramen pack…
My Zenpop first order of a ramen pack took 30 days to arrive. I think this is excessively long. The pack contained 7 medium/small instant ramen packs.
In the end I do not think this is a good value or quick service and is somewhat minimal.
28. desember 2022
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Svar fra ZenPop
Hello Djw,
Thank you for taking the time to write a review.
We're very sorry that the ramen box wasn't delivered as fast as you hoped.
Unfortunately, due to the holiday season, there were some delays, which we've tried to manage as well as we could, but some boxes took longer. Our sincerest apologies for that.
Our team is working on having additional and faster shipping methods available for 2023.
We still hope that you've enjoyed the ramen that you got and are wishing you a Happy New Year.
The ZenPop Team
It really helps to sort out the problem…
It really helps to sort out the problem when I miss Japan stuff very much with such high quality products delivered in a reasonable time.
21. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello Ken,
Thank you so much for your kind words, we are happy to see that you enjoy our products.
We do hope our box and bring you some nice experience which is unique from Japan!
Warm greetings from Osaka,
The ZenPop Team
Box savoureuses et SAV au top
Box savoureuses et SAV au top, ça vaut la peine et je conseille
Pour ne pas avoir de frais de douane il suffit de choisir le bon mode de livraison (Japan post et pas chronopost)
8. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Bonjour Cous Can,
Merci beaucoup pour votre retour !
Ça nous réjouit d'apprendre que vous êtes satisfait de votre box. On espère que les prochaines vous plairons autant.
En effet, bonne remarque : éviter EMS (livré avec Chronopost) pour la France !
On vous souhaite de bonnes fêtes de fin d'année,
l'équipe ZenPop
Awesome packs and attentive customer support
I thought I was going to miss their Holiday Season promotion but it seems to run for a while
Overall nice service and nice packs
3. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello Kaan,
Thank you kindly for your review.
We're glad to hear that you've received your box and enjoyed it!
We're already working on the next one, and are hoping to send you more next year.
Until then, we wish you a nice festive season,
The ZenPop Team
Boxes that bring you joy
I tried the Ramen + Sweets Mix Pack and also purchased the Kawaii & Co. Limited Edition Box, and I loved them both!!
This subscription box service is fantastic, the products that come with the adorable boxes are really great and always bring joy. From food to items, everything is carefully boxed and supplied with lovely cards with codes on them allowing you to read details (and instructions, if needed) about each individual product. Plus, the site is functional and the shipping is good, so how can you resist?
With a varied assortment of flavours and several packs to choose from, there really is something for everyone! A service to recommend especially if you, like me, love Japan and are a fan of all things kawaii ❤️
29. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello Silvia,
Thank you kindly for taking the time to write us a review. The team is delighted that you've enjoyed your box, and we're going to do our best to prepare you more beautiful surprises in the future! ❤️
If at any time you have questions, please do not hesitate to reach out to us!
Warm greetings from Osaka,
The ZenPop Team
"Frais de port offert" mais "colis perdu"
[ EDIT ]
Après ma mésaventure j'ai contacté le service client et suis tombée sur une personne très agréable ( Tobias) qui m'a proposé de me renvoyer une box de nouilles. L'envoi et la livraison ont été un peu longs mais j'ai finalement reçu ma box il y a quelques jours.
C'est vraiment dommage que les frais de port soient si élevés parce que c'est vraiment une box que j'adore, mais avec les frais de port ça fait un sacré budget nouilles :(
[ Avis posté fin novembre ]
Je m'étais abonnée il y a quelques temps déjà mais vu les frais de port j'avais arrêter mon abonnement ( et les pot de nouilles revenaient beaucoup trop cher). Il y a eu une promotion "frais de port offert" j'ai donc sauté sur l'occasion. Mon colis a été envoyé très rapidement. J'ai fais livrer le colis chez mes beaux-parents, quelle ne fut pas ma surprise quand mon beau-père m'a dit avoir refusé le colis parce qu'il y avait 22€ de frais de douane ?! Alors on a les frais de port offert mais il faut débourser plus cher parce qu'il y a des frais de douane ?! C'est une blague ? Je n'ai d'ailleurs pas eu de nouvelle de chronopost ou d'un possible remboursement de mon colis ni quoi que ce soit d'ailleurs !
J'ai donc pour le moment perdu mon argent. Merci pour la super promo "frais de port offert" ...
8. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Bonjour Amyaou,
Merci d'avoir pris le temps de nous faire un retour.
Nous sommes navrés d'apprendre que Chronopost vous a demandé des frais supplémentaires.
Est-ce que vous avez déjà contacté notre service client pour que nous puissions trouver une solution à votre cas ? Nous vous invitons à nous envoyer un mail à contact@zenpop.jp avec votre numéro de commande.
À notre connaissance, seuls les expédition via EMS (livré avec Chronopost), font face à ces frais supplémentaires. C'est pourquoi nous avions bien indiqué sur la page de paiement qu'il y a des frais additionnels avec EMS. Il y a également plus d'information là-dessus dans la FAQ, où nous recommendons d'éviter EMS.
Depuis la semaine dernière, la Japan Post a rouvert son service normal pour la France, et nous encourageons donc nos clients de passer via leurs services ou bien ceux de DHL pour une livraison express.
Encore toutes mes excuses pour le désagrément. Nous attendons un mail de votre part dans l'espoir de pouvoir trouver une solution positive.
Cordialement,
L'équipe ZenPop
Chef's kiss
I don't know where to start. The packaging, the products, on time delivery everything was just so perfect and high quality. The postcard quality!! Just wow! Thank you for making my dream of using authentic Japanese stationery come true. Can't wait to use the products in my daily life. My best wishes to the team!
19. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello Tuba Hasan,
Thank you so much for your kind words! We're thrilled to see that you've enjoyed your first box. We're already preparing the content for the next few ones and hope that you'll like them just as much :)
We hope we can keep on making your dreams come true!
All the best,
The ZenPop Team
Ordered a box of ramen
Ordered a box of ramen. She did not come wrote to support the first time. They asked to wait. Waited another month. Wrote again. They said we have to wait
Recently I wrote to them for the third time, to which they replied that the order had already been made a long time ago. We will not send you anything and we will not refund the money either.
Customer relationship is poor
16. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello Yuri,
Thank you for taking the time to write us a review.
Unfortunately, as we've communicated to you by email, it is currently not possible to make any kind of financial transfer to banks in Russia due to global economic restrictions on the country.
Please contact us here: contact@zenpop.jp, or reply to our most recent email to provide us with an alternative refund method to your bank in Russia.
Thank you for your kind understanding,
The ZenPop Team
J'ai eu un code promo j'ai pu tester je…
J'ai eu un code promo j'ai pu tester je suis tomber sur la pop friandise , reçu en 1 semaine , l idée est cool mais en terme de quantité c'est décevant , pas plus de 10-15 euro alors que sans code promo tu en as pour 50 avec les frais de port compris j en reprendrais pas
Et attention même si tu dis que tu veux juste une box il te met ton compte en renouvellement automatique chaque mois et c'est assez confus il faudra se connecter à son compte pour le voir sa ressemble à peut a de l arnaque
3. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Bonjour,
Merci d'avoir pris le temps de nous laisser une revue.
Je suis désolé d'apprendre que vous n'êtes pas satisfait de la box que vous avez reçu.
Nous avons bien conscience que le prix des boxes est élevé en ce moment, et cela est malheureusement dû aux frais de ports imposés par les différents transporteurs, sur lesquels nous n'avons pas de contrôle. Nous espérons cependant voir une amélioration sur les mois à venir !
Concernant le renouvellement automatique, en effet, tout achat est par défaut renouvelable. C'est le concept de l'abonnement sous lequel nous vendons nos boxes du Japon. Nous clarifions bien que ce sera le cas sur le site, et au moment du paiement, en vous donnant l'option de désactiver le renouvellement automatique à tout moment depuis votre compte client.
J'espère avoir pu répondre à certains des points que vous avez mentionnés.
Nous allons faire de notre mieux pour améliorer notre service et offrir de meilleures alternatives d'expédition à l'avenir.
Cordialement,
L'équipe ZenPop.
Ordered a few months of sweet and…
Ordered a few months of sweet and ramen. The sweets have disappeared and now I'm getting somewhat savory snacks and ramen. I miss the sweets. I might just get sweets only next time
12. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hi d y,
Thank you so much for taking the time to give us some feedback!
We are sorry to hear that our recent sweets selection in the Mix Pack wasn't exactly what you were hoping to receive!
We try to keep a balance between savory and sweet snacks to provide a different tasting experience for our subscribers each month. Each season also comes with its unique share of treats, which sometimes are more savory than sweet.
We would definitely love for you to try our Sweets pack someday which contains more sweet snacks!
If you ever have a question about a pack's content before you'd like to purchase it, don't hesitate to contact us directly, we'll be happy to provide you with more information.
Have a good day!
Kind regards,
The ZenPop Team
Quand tu achètes pour le minimum de…
Quand tu achètes pour le minimum de durée, c'est à dire 1 mois, c'est pour acheter QUE UNE FOIS. Mais ces "gens" n'en tiennent pas compte et continuent de vous prélever et à envoyer je ne sais pas quoi dont je n'ai pas besoin... Bref pratique commerciale malhonnête et très certainement interdite... A FUIRE.
1. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Bonjour,
Nous sommes vraiment désolés que vous ne soyez pas satisfait de l'expérience.
Sachez que notre service est basé sur un système d'abonnement et que, par conséquent, tous les achats sont automatiquement définis comme des abonnements renouvelables.
Cette information est fournie sur le site Web, et plus précisément, mise en évidence juste en dessous de la section de paiement pour que vous en soyez conscient.
Nous y indiquons également clairement que vous pouvez désactiver le renouvellement automatique de votre abonnement à tout moment avant la date de renouvellement, si vous ne souhaitez pas poursuivre votre abonnement.
Si certaines de ces informations n'étaient pas assez claires, nous en sommes sincèrement désolés. Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Si vous avez des recommandations spécifiques sur la manière dont nous pourrions améliorer les informations fournies, n'hésitez pas à nous en faire part.
Cordialement,
L'équipe ZenPop
I ordered a single box
I ordered a single box. The items in it were ok but not as good as some of the other boxes available. I cancelled but they sent the next box early so I had to pay for that one as well. No worries. A year later(!!) I get an email saying my subscription is due to renew in a few days for another year. I never signed up for a yearly subscription. I was pay monthly. I tried to go to the website to find out what was going on. It loads very slowly but does work, until you get to the part where you can view your subscriptions. Then it just keeps saying "This page isn't working." Looks like the only way to see if they are going to charge me is to wait until after the payment is taken & then dispute it with the credit card company.
4. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hello John,
Thank you very much for leaving us some feedback.
We’d like to express our sincerest apologies for this mistake. Please know that if you did not have any subscription plan with us that was due to renew this month, you will not be charged.
The automatic renewal email was accidentally sent, and we’re very sorry that this may have caused some concern. We’ll make sure to avoid any such a mistake again. 🙇🙇♀️
Due to the large number of visitors to the website, it crashed and was not available for a few hours. You should be able to have access again now.
Thank you for being so understanding in this regard. We’ll do our best to keep creating original boxes from Japan with delicious treats, fun Anime items, and cute stationery!
Again, our deepest apologies for the inconvenience this has caused you.
Please let us know if you still have any questions or concerns, we’ll be happy to help. 🙂
Kind regards,
The ZenPop Team
Great themed content and customer support
I've been subscribed to the ramen + sweets pack for a while now and so far my experience has been very good.
The items feel like they were carefully selected to fit the theme of every box while also providing a lot of variety and unique flavours. The descriptions of each item online are also nice to have.
Problems that did arise with shipping etc. were quickly resolved with a sense of trust and earnestness.
23. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Hi Gusing, thank you so much for your kind words and there's nothing that encourages us more to learn that our customers enjoy our boxes! We hope to continue sending you more boxes from Osaka, and please do not hesitate to contact us if you have any issues! Have a good day!
Super Box
Je me suis abonner au quartier des Animés, et j'ai adoré tout le contenu de la box, j'attends avec impatience les suivantes.
14. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra ZenPop
Bonjour,
Merci beaucoup pour votre commentaire, ça nous fait plaisir que vous ayez aimé la box anime ! On travaille déjà sur les suivantes, et on a de belles choses qui arrivent !
L'équipe ZenPop
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.