Zapaka Anmeldelser 

2 weeks after ordering and still no confirmation of order email, no response to the 4 emails sent to any of the addresses on the website.
Guess it is time to request a refund from Visa as fraud!

I found my dream dress on Zapaka a good few month back and recently looked at reviews on here and I was so scared that I would not get my dream dress. After sitting for days thinking it over I took the risk of ordering and I'm really glad I did. I paid the extra to get it custom size and added a inch bigger than what I needed on every measurement and added 3 inches to lenght to accommodate my shoes and it fits perfect its only a bit large round my chest area which I can easily get altered. It came in a decent time. It was just packaged in a normal package bag but with the material of the dress it didn't crease and there was no funky smell to it like I had seen on reviews. If ordering I would definitely recommend paying the extra for custom size and adding a inch or two. I'm really happy I took the risk.

I returned a dress which was too small, the company said they will give me a refund on the email they sent me. I posted a dress recorded delivery so i have proof they have it. I have not received a refund and the customer service will not reply to my emails at all. Will never use this company again which is a shame as i never had a problem in the past.

Prom dress arrived in 8 days and it's lovely. Good quality and sizing as expected. Daughter is happy.

My wife ordered shoes that came at least a size bigger than she ordered/usually wears. They took ages to come (a month) and despite repeated Emails to the Service team for instructions on how to return them (which is what the website instructs you to do) we have had no response of any kind.

So to sum up: Products are not as described, Delivery takes ages and they appear to have no customer service what so ever.

Stay well away.

0 Stars would be more appropriate, even a compliment from the service I got. Avoid! Be warned.

I bought a dress for my daughter wedding from company. It was atrocious I had purchase another dress same style to my dismay . It was the same problem the cutting was identical to the one I purchase from zapaka with a different label I’ve try contacting them 8 times with no response

WOULD GIVE -100 STAR IF POS. STILL NO RESPONSE FROM ZAPAKA AFTER 2 WEEKS, 12 EMAILS SENT TO THEM AND NOT ONE (1) RESPONSE. AVOID LIKE THE PLAGUE, ABSOLUTELY DEPLORABLE 'SERVICE'. (IF YOU CAN CALL IT THAT!) A WASTE OF £66.

Disappointing! I ordered a dress around a month or so ago, it arrived but unfortunately the size was wrong, it was too small. I tried to contact zapaka service, only first email was ever responded to. I sent multiple emails, asking for follow ups, asking for help and nothing! I really liked the dress but there was no communication with the service whatsoever. Be careful! If something will be wrong with your dress you just lost £100+! Im really disappointed and would not recommend to anyone!

The worst company ever. They will go offline once you want to return a dress and lie there’s a problem with their social media accounts! I’m now stuck with a £120 dress that’s awful quality!!! They are also based in China not the uk. Devious company that lie and scam you out of money

Fiz a encomenda ZAPAKAPT5371 de um vestido. O mesmo chegou dia 27/03, dentro do prazo de entrega previsto e era lindíssimo, mas não me serve.
Após o receber e verificar que o mesmo não serve consultei novamente ao políticas da empresa ZAPAKA, incluíndo a de devolução.
Segundo a política desta empresa tenho 7 dias para pedir a devolução do vestido, e não o posso enviar para eles sem antes falar com o apoio ao cliente que me indicará como devo proceder à devolução do mesmo. Para falar com o apoio ao cliente eles indicam 3 formas, chat, WhatsApp ou email.
No dia seguinte (dia 28) tentei entrar em contato com esta empresa pelas 3 formas possíveis, para me indicarem como devia proceder à devolução do vestido. O chat não está em funcionamento, o WhatsApp diz que o número não tem, só me restou o email.
Desde o dia 28/03 até hoje 04/04 continuo sem resposta a como devo proceder para devolver o vestido. Ontem, voltei a enviar vários emails à empresa e hoje, voltei novamente a enviar diversos emails (que tenho como provar) sem uma única resposta.

Vejo que esta empresa está a fazer o possível para não me responder e assim não ter que efetuar a devolução que por lei e segundo a sua política, tenho dinheiro.

Abri uma disputa no PayPal, na esperança que esta empresa me respondesse aos emails e de recuperar o meu dinheiro, mas nem à disputa no PayPal eles decidiram responder.

NÃO COMPREM AQUI!
Porque se não serve, ou não gostam, ou vem com defeito, ou o quer que seja, não têm ninguém que vos dê uma resposta do apoio ao cliente.
Não conseguem falar com ninguém, ninguém vos responde. São péssimos.
Já para não falar que eles fazem aparentar estar na Europa, até mesmo no nosso país, mas vem tudo direto da China, por isso os prazos de entrega são longos.

Absolutely awful company, tried to return two dresses, sent emails, live chat Absolutely no response. Nearly £300 out of pocket and a very upset daughter, prom ruined

I was really, really worried I got scammed after ordering and reading the reviews on here. It took a long time for customer service to reply, but they were really nice. It took a total of 8 weeks (2months) for the dress to arrive after ordering, but honestly, I couldn't be happier with the outcome. It's a gorgeous dress and the quality was so much better than I thought it would be. I'd recommend but my only advice would be to order months in advance before your event.

AVOID!
Ordered two dresses, which weren’t awful to be fair, but not the quality you’d expect for the price.

Multiple attempts to email to start the returns process, as per their returns policy. All unanswered.

I feel the .co.uk website offers false reassurance.
They don’t adhere to their own returns policy

DO NOT USE THIS COMPANY

Their items are of really bad quality, I paid £32 for a dress that is basically falling apart. Asked for a refund, they don't respond. chased several times and then they offered 10% back.

Avoid using this company

ordered a dress and it arrived just like in the photos! i admit i was very worried reading the bad reviews, and as i dont plan to return this dress i cant speak on their returns policy, but for me shipping was fast (arrived in 10 days!!) and the quality of the dress is great. they do ship from china so as long as you arent concerned about long shipping times or returns then zapaka is great!

Terrible do not buy from them.
Only way to return items is to pay for them to delivered to an address in China! Even though they are called Zapaka UK!
Completely have you fooled you are buying from a uk company. Nothing anywhere on their site does it say returns to China only

***************DO NOT USE THIS COMPANY **********

****************SCAM ALERT***********************

Ordered a fleece jacket which took 5 weeks to arrive and terrible customer service.
It arrived and looked nothing like the picture, but instead a highly flammable item that i couldn't even give to a charity !!

Obviously I requested a return/refund and have no response to my emails!!!!!!!!!!

this will be the last time i am fooled/scammed.

I have tried to return my order twice over email, as well as over WhatsApp and chat function. I have received no response. Awful customer service. My order number is ZAPAKAUK42091.

DO NOT USE THIS COMPANY!!

Wish I could give no stars as their customer service is non-existent! I emailed weeks ago asking to return 2 dresses and they just won’t get back to me. I have sent many emails since and tried talking to them on their live chat which is an absolute waste of time as it says someone will get back to you but never does! I would just like to know where to return my items to but they will not reply!!
Avoid using at all cost unless you want to waste your money!