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The Yettel network in Belgrade is ultimately unreliable and has bad coverage. Most likely it suffers from congestion that is caused by poor technical management and planning. The latency in mobile games in the city center is worse than in Uganda. Meanwhile the prices for the mobile internet are super high. Avoid it if you rely on low latency, high reliability mobile network,

Najgore korisničko iskustvo – razočarana sam!

Bila sam iskreno zadovoljna korisnik Yettel usluga, ali ono što sam doživela u poslednje vreme je sramotno za jednog ozbiljnog operatera.

Zbog selidbe na novu adresu (na kojoj nema tehničkih mogućnosti) pokušala sam da prenesem uslugu – bezuspešno. Umesto da pokažu razumevanje, traže da platim prevremeni raskid ugovora, iako nije moja greška što ne mogu da koristim uslugu na novoj lokaciji.

Njihovo “rešenje” je da nastavim da plaćam ono što ne mogu da koristim – ili da platim penale. Nema fleksibilnosti, nema razumevanja, nema stvarne pomoći.

Uz to, usluge su vezane jednim ugovorom (internet, TV, mobilni), tako da nijedna izmena nije moguća bez problema – što nigde jasno ne piše u trenutku potpisivanja. Osećam se prevareno.

Kontakt sa korisničkom podrškom je bio razočaravajuć: sve je automatizovano, hladno i bez stvarnog truda da se reši problem. Samo ponavljaju iste fraze, bez konkretne pomoći.

Yettel ću ubuduće izbegavati u širokom luku, i definitivno neću preporučiti nikome.
Korisnik ste im bitni samo dok ne naiđe prvi problem – posle toga ste sami.

One of the worst internet providers in Serbia, if you are thinking of trying it out please don't. You will be in a 2 year contract that feels more like a prison sentence than anything else. Overall shit quality with 0 support, they even disconnected me ( they pretended like they don't hear me but I could hear myself through their shitty ahh mics ) because they didn't know how to help me. -1000/10

Worst service ever .

The worst experience ever, don’t ever get Yettel internet because it is non existent! The story of your life will be turn it on, turn it off,disconnect the tv, disconnect the internet, turn the tv on, turn the internet on, plug and trouble shoot…and it still not working! Isdn lines 20 years ago were more reliable! Yettel should pay us to put up with this rubbish! Mind you rubbish is the mild word I feel like using something much stronger to describe them! Stupid,rubbish nonsense,crap, shite, disastrous. If you value your sanity don’t even think about Yettel! This company should be legally banned from providing so called internet service!

I've got a prepaid number, for about two years. Once, a few hundred dinars credit had dissapeared. I went to the shop, where the explanation was, that I need to register my number, to have an overview to transactions. Today again my credit has dissapeared. I'm very curious if I get a new "explanation"...

Very overall bad experience with them, they tricked me into chaging package for which they asured me i could chage it without problem, but when i changed i had to pay for both old and new package for 4 months because not one of them told me i had to wait for half year contract period to end so i could change to better one, and now that contract is month upon its ending they cut my internet daily on purpose so that i could call them and renew it, which is not going to happen, they blame it on location not having wifi range, but i know its not true since by far i had 0 issues with internet with same location.
DO NOT RECOMMEND, they lie, and they know that no average citizen will not have time to go to court, thats why they do whatever they want. Services they provide do not match the contract and for amount of money i give its not worth at all.

These parasites will charge you for every bank statement that is older than a year. So good luck checking if they’ve been robbing you for the bank loan you got while the bank was under Mobi banka.

They also don’t want to provide you with your loan contract and list of transactions made only for that loan via email, instead you have to do it yourself through web platform that is still under Mobi banka name. Their support team thing with that website tho is, every time you enter it you get a warning that it might not be the actual website that you’re trying to access but a phishing.

Their support team is clueless, unresponsive and not trained to deal with any of the shot that might come their way due to Yettel policies that are Fing ridiculous.

I’ve got nothing nice to say about them. Just horrendous.

Buuut, they won’t mind spam calling you to offer you ridiculously big loans, credit cards and such, freaking cult.

Wish I could give 0 star review

This is a company you can not trust to provide good internet, customer service or to not plain rob you when they get a chance. The company experts advised me how to install cable promising that dogs do not touch them. When the dog messed up the cable, they gave me a bill to fix it because I signed a contract where I agreed with the instalment. The team that came to fix this even said that it is not true that dogs don't do this that small dogs do it quite often. Still, I should have known better according to customer support thieves. I have also had problems with internet flow when the speed drops below 1mbps in a middle of my meeting etc. Stay away from Yettel, I am sure you can find better.

Worst ISP. I rented an appartment where the landlord has Yettels "home internet" which simply doesn't work well due to extremely high latency.

I called the support and besides the fact they did not understand the difference between network speed and latency, I was denied support because I did not call from the phone number the contract owner registered with the contract - so, imagine one family member who signed the contract and registered its mobile phone number as the ckntact number goes on vacation, and the home internet goes down, the entire family needs to wait for the contract signer to come back from vacation because other family members are denied support.

Companies like this should be banned btly law and decision makers should be imprisoned!

Stay away from thieves like this!!!

Smeće od firme. Naprave ponudu koju ne ostvare, priznaju reklamaciju, zovu me kad sam van države, potroše mi sav kredit i onda se ne sećaju ničeg. Pored toga im je pokriće jako slabo. Biraj te drugu firmu.

nice mobile network

Topla preporuka za yettel mrezu odlican signal i odlicne ponude

They don't care about customers at all...
This is not the first time, last year in January, same experience.
The only reason to stay with them, is the network signal that's better than the competition, but Yettel is pricier of course.

My advice is that you should not use this company for a Tourist SIM card if you intend to come on several visits to Serbia during the same year. They lock your phone and account with them to its old number and your email address that you may have used several months previously. Lord forbid if you should have forgotten the password you may used several months previously.

I asked them to wipe the former account I had held with them previously. They refused to do this because I had forgotten the password I had used. I did not have the old SIM card in my phone. Meanwhile I had spent 700 RSD on a new SIM card and added [via their Yettel App] another 1700 RSD money which I thought I had directed to my new SIM card with them. All the extra money I spent was added to the old SIM card which I had left behind in UK. All I wanted was the credit added to the new SIM card telephone number.

The manager in the Yettel shop was completely unhelpful given my situation. She refused to give me my money back. I went to A1 instead.

One needs a Serbian SIM and Phone Number to use the buses and trams in Belgrade.