I subscribed to the Creator plan…Refused refund, ignored emails, unusable output
I subscribed to the Creator plan ($50/mo, 7,000 credits) expecting professional-quality video generation with commercial use rights. Instead, I received outputs with third-party watermarks (Google Gemini logo) baked into the generated content — completely unusable for any professional or commercial purpose.
When I contacted support, they first claimed I had successfully generated a video (ignoring the quality issue), then blamed me for uploading a source image with a watermark. Their "solution" was adding 600 credits — not the monetary refund I requested.
I sent a formal refund request with screenshots and a 48-hour deadline. They simply stopped responding. No reply, no refund, nothing.
As a California-based customer dealing with a California-based company (Dream Vision Labs LLC, San Francisco), I expected at minimum a professional resolution. Instead I got silence.
I am now pursuing a chargeback through my bank and filing a complaint with the California Attorney General's Office.
Save your money. If something goes wrong, don't expect support to help you.
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Update to my previous review: After my last email, Yapper issued a full refund and also left me with credits and full access until April 25th so I could test the platform further. I can confirm the refund has been received.
I appreciate this gesture — it shows the team is willing to make things right. Special thanks to Kate from support for handling the resolution.
I will be testing the platform over the coming weeks, and if everything works well, I plan to continue using Yapper as a paying customer. I'll update this review accordingly.
27. mars 2026
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