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Se hva andre synes

Vurdert til 5 av 5 stjerner

The team at Yampu listened to what I wanted and expected this trip to be. They came up with an itinerary and asked for approval and any recommendations. They made great suggestions for lodgings, excu... Vis mer

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Vurdert til 5 av 5 stjerner

We have been using Yampu for close to 20 years to plan our many trips. Stephanie is the most helpful, responsive and thoughtful tour planner! She gave us an itinerary for Japan that exactly met all ou... Vis mer

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Vurdert til 5 av 5 stjerner

We planned to go 2019. Then covid... Finally 3 years later the trip was fantastic, perfectly organised, all picku-ups and meeting with local staff were perfectly on time and each person very kind. T... Vis mer

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Vurdert til 5 av 5 stjerner

We worked with Jose on our Argentina trip and some details got complicated, as the trip had originally been planned by our sister, who could not go at the last moment. Jose spent quite a bit of time w... Vis mer

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Informasjon om virksomheten

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Skrevet av virksomheten

With 27 years of expertise, a 5-star Trustpilot rating, and 10 World Travel Awards, Yampu Tours is the trusted choice for seamless, personalized travel. We craft private, luxury experiences across 90+ countries on seven continents, ensuring every journey is tailored to your style. Our clients' testimonials speak to our commitment to excellence—see why discerning travelers choose Yampu for immersive, one-of-a-kind adventures.


Kontaktopplysninger

5,0

Enestående

TrustScore 5 av 5

350 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Fantastic trip to Peru

Everything went off exceptionally well. Tour guides and drivers were always on time and very friendly. My entire trip was planned out in a precise manner and all the good people in Peru working or contracted by Yampu made it happen with no problems. I was a little sad to leave and do miss those I spent a good bit of time with. Everyone was so helpful & nice it made it hard to depart. I thoroughly enjoyed my vacation!!

25. juni 2018
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Many thanks, Joe! Your Tour Consultant, Maggie, and the rest of the Yampu Team are happy to hear you enjoyed your Peru experience. Perhaps a return visit is in order to reunite with your newfound Peruvian friends 😉 We hope to travel with you again soon!

Vurdert til 5 av 5 stjerner

What a wonderful experience!

What a wonderful experience! Started when we were met at the airport and transferred to our hotel. Our Yampu tour agent made sure everything was taken care of and then the next day met us and delivered us to the airport where we were met by the guide for our Amazon jungle tour. Every step of the way we were met by friendly, knowledgeable people who took care of us and made traveling in a foreign country not only stress free but fun. Can’t say enough good things about the experience. Thank you so much.

25. juni 2018
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Thank you, Delbert! We take pride in assisting travelers through every step to experience destinations that they would otherwise be apprehensive about visiting. We are all glad to hear you had such a fantastic experience and hope to travel with you again soon!

Vurdert til 5 av 5 stjerner

Oh my gosh

Oh my gosh, I had the trip of a lifetime and every bit of it was planned out perfectly. I used to be a travel agent so I know the value and what it takes. Monica did an amazing job and I will use her for all my future travel plans!!

24. juni 2018
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It's great to hear words of praise especially from those who have the utmost experience in the industry! Monica and the rest of the team are glad to have curated such a wonderful trip for you and look forward to planning many more in the future!

Vurdert til 5 av 5 stjerner

Costa Rica was my second trip with Yampu…

Costa Rica was my second trip with Yampu Tours; a graduation gift for my daughter (and me!). Five years ago I used Yampu for a spectacular trip with MY mom to Peru, Machu Picchu, and Iguazu Falls. The pre-travel communication and assistance (for both trips ) was terrific and put me at ease. Once at our destinations (for both trips) the accommodations, organization of our drivers and tours was amazing. Even when there were small glitches, all was handled professionally and without hesitation by the staff in the locations we were visiting.

I have already recommended this outstanding company and its staff to other travelers and will continue to do so, without hesitation.

Thank you, Yampu Tours! I have many wonderful memories with my mom and now my daughter because of you. I WILL be back. :)

23. juni 2018
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Thank you so much for the kind words and recommendations, Kristine! Aside from providing travelers with a trip of a lifetime, we want to make sure all goes smoothly and that the trip is as stressfree as possible. The entire team is excited to have assisted you on multiple trips and look forward to a lifelong travel friendship!

Vurdert til 5 av 5 stjerner

Recent trip to Peru via Yampu Tours

Our family of four just returned from a two week excursion in Peru. We travelled to Lima, the Peruvian Rainforest, Cusco, Urubamba, Machu Picchu and Puno/Lake Titicaca. We stayed in five different amazing hotels during our stay. Our tour operator, Yampu Tours did an exceptional job organizing the trip. We had an incredibly knowledgeable guide with us every step of way meeting us at our hotel managing our domestic air, bus and train transportation in Peru. Every guide was extremely knowledgeable about the sites/attractions. At no point did we ever get lost, feel rushed or left to our own devices (we do not speak Spanish... but we tried). This was easily one of the most carefree/safe trips with lots of adventures along the way. Lima is a city full of culinary delights, the biodiversity of the rainforest was incredible and visiting Cusco, the ancient Inca ruins, indigenous cultures of Puno, and Peruvian people in general was a life rewarding experience. I would wholeheartedly and emphatically recommend Yampu Tours (without reservation) for individuals and families alike for any travel considerations to Peru.

21. juni 2018
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Thank you so much, Ronald, for the kind review! We are all thrilled to hear you and your family experienced the wonders of Peru without a hitch! Wendy and the rest of the team are excited to help plan your next family adventure.

Vurdert til 5 av 5 stjerner

Very professional and organized every…

Very professional and organized every step of the vacation. All tours went as scheduled and all the guides were beyond expectations: knowledgeable and passionate!

30. mai 2018
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Thank you for the kind review, TD. We hope to continue going beyond expectations on your future adventures with us!

Vurdert til 4 av 5 stjerner

Great pre-trip communications and…

Great pre-trip communications and coordination. The trip itself was wonderful as well... activities were perfect mix for the group, with plenty of challenging hikes etc mixed with great scenery, good hotels, and fantastic food.

29. mai 2018
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Hi Dan,

Stephanie and the rest of the team are thrilled to hear you enjoyed your trip and hope to make your next experience just as wonderful!

Vurdert til 5 av 5 stjerner

Excellent service

We have used the service from Yampu several times around the world and every time they have delivered excellent. We will use Yampu next time also, and can recommend the company

24. mai 2018
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Gunnar,

Karolina and the rest of the team love working with our return travelers and aim to always deliver beyond expectations! We appreciate your valued recommendation and are excited to get planning your next experience.

Vurdert til 5 av 5 stjerner

Machu Picchu Trip

The preparation, communication, and coordination provided was spot on in helping put us at ease regarding all logistics (airport transfers, hotel pickups, planned events, etc...). The guides and locals which partnered with us every step of the way were truly exceptional, passionate, and engaging individuals.

23. mai 2018
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Alex,

So glad to know you thoroughly enjoyed your trip! Taking care of all the headache-giving, messy logistic work is what we like to take care of so you can enjoy your experiences to the fullest. We look forward to traveling with you again!

Vurdert til 5 av 5 stjerner

Yampu made a very complex trip easy!

We just got back from a three week private tour of Ecuador, Peru, and Chile that involved 12 flights, 9 hotels, two trains, and countless buses and trains. Every single aspect of this challenge was executed without a hitch.

To make things even more challenging for them, we have very defined preferences for accommodations and activities. Maggie and Yampu did a fabulous job picking properties that provided us great variety while remaining true to our tastes and tolerances.

Their onsite guides were all very good, too. I look forward to the opportunity to use them again soon!

22. mai 2018
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Hi John,

Talk about Planes, Trains and Automobiles! 😉 Maggie and the rest of the team behind the scenes all work very hard to make sure our traveler's trips go as smoothly as possible to ensure a thorough experience of their chosen destination with their tastes and preferences all in mind! We are happy to know you were satisfied with our services and hope to travel with you again soon!

Vurdert til 5 av 5 stjerner

Peru trip

The trip was well planned and we had a representative assist at every corner. All of the guides were extremely knowledgeable and engaging. I would recommend Yampu to anyone.

21. mai 2018
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Many thanks, Kelly! We are thrilled to hear we have met your expectations and have earned your word of recommendation. The entire team looks forward to traveling with you again soon!

Vurdert til 5 av 5 stjerner

Driver and guide were excellent as I…

Driver and guide were excellent as I have come to expect from Yampu. Good food and comfortable hotels allows one to concentrate on cultural sites. There is much more than Petra in Jordan. Very interesting "desert castles" and the early Islamic art and byzantine mosaics were fabulous. Highly recommended trip.

9. mai 2018
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Hi Joan,

Many thanks for your kind words! The entire office loved seeing the stunning photos you shared with us and are thrilled to know you enjoyed yourself thoroughly. We at Yampu love assisting our travelers in seeing the main sites of our destinations along with exploring off of that beaten path and are happy you were able to experience Jordan thoroughly with us! We look forward to traveling with you again soon!

Vurdert til 5 av 5 stjerner

I have used yampu a number of times in…

I have used yampu a number of times in the past and have always been impressed by their commitment to the client. this starts with the first phone call to arrange the tour and then to the tour directors have always been waiting for us at every turn. their knowledge on the tours has been excellent. I would highly recommend Yampu.

8. mai 2018
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Thank you for taking the time to let us know how we are doing! Our experts' main priorities are making sure your travels go smoothly as possible and no questions go unanswered. Your Tour Consultant, Stephanie and the rest of the team are all very excited to start planning your next adventure!

Vurdert til 5 av 5 stjerner

Yampu delivered just as promised and…

Yampu delivered just as promised and more. Every aspect of my trip was better than I could have imagined.

26. april 2018
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Thank you for the kind review, Jeffrey! Maggie thoroughly enjoyed helping you plan your trip. She and the rest of the team look forward to traveling with you again soon!

Vurdert til 5 av 5 stjerner

unbelievable!!

unbelievable!!! Every person associated with our trip was definitely a 10+

25. april 2018
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Many thanks, Larry! Maggie was very excited to see your kind review. We all look forward to traveling with you again in the future!

Vurdert til 5 av 5 stjerner

Excellent Experience with Yampu Tours

Amazing Planning! Guides were top notch. I can't say enough good things about Vietnam and Yamou tours.

Thank you!

23. april 2018
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Thanks so much for the kind words, Brett!

Vurdert til 5 av 5 stjerner

A A+ experience!

We used Yampu last Christmas (2017) for a 2 week trip in Argentina. From the very first email to the follow up after our trip, everything was perfect with Yampu. The hotel selection was matching our needs, the transfers between locations and airports all went very smoothly, the overall trip plan was a good balance of sightseeing, discovery and personal time. The guides were all so friendly and knowledgeable. This was a A+ experience.
Our main point of contact in the USA was Christine Cronin. She did an amazing job for us.
We like their services so much that we are now planning another trip with Yampu.

19. april 2018
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We take pride in our company policy to take care of our travelers, before, during, and after their travels and are thrilled to hear that you enjoyed your trip thoroughly, Eric!

Our Travel Consultants, including Christine, all know the perfect balance of activities to keep our travelers entertained and relaxed to experience their destination in full without any of that extra stress that tends to come with self-planned travel.

Christine and the rest of the team all look forward to organizing your next trip with us!

Vurdert til 5 av 5 stjerner

Colonial Mexico

Christine was efficient, friendly, knowledgeable and pleasant. What more could one want went seeking help in planning a vacation.

We enjoyed every minute of our trip!

19. april 2018
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Although Christine is one of Yampu's newest team members, she is a seasoned traveler and trip planner and knows how to create an experiential trip to go without a hitch!

Vurdert til 5 av 5 stjerner

As a senior solo traveler detailed…

As a senior solo traveler detailed planning was needed for two months in
Belize this winter...It took many weeks of co-operative planning with
considerations of preferences and options as well as special needs.
The trip exceeded my expectations and gave me a feeling of freedom and
emersion in a culture proud of their heritage and natural beauty in spite
of limited materialism. I got to snorkel and had one of the best birding
experience in my many years of travel. Hats off to Yampu....
Joan Novell

19. april 2018
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We are so happy to hear that you were able to experience Belize thoroughly, Joan! Maggie and the rest of our consultants all pay great attention to detail and want to make sure everyone is able to experience the world without any worries, headaches or discomfort that comes with self-planned travel. Maggie looks forward to assisting with your next trip! Perhaps some shark cage diving in South Africa? 😉

Vurdert til 2 av 5 stjerner

Reflecting back on the trip

Reflecting back on the trip, we did see a lot and experienced life in Vietnam and Cambodia. I would say that the Yampu agents communication was only fair to poor. We had requested 4 or 5 Star hotels. We did not get the standard we requested (according to our Yampu agent, due to budget) even though no budget was ever discussed. Feeling a bit ripped off on the cost. Advice to all, don't trust what you hear, look up on Trip advisor for cost before you make a decision to purchase. We could have gotten them for $80 - $150 online ourselves - Vietnam and Cambodia is a very inexpensive place to stay! Cancelled fight and Visa issues were of major concern. Others on the trip with a different travel itinerary and different company were rebooked and were instructed correctly on the Visa issue. We paid twice and out of pocket cash - no credit cards taken by airline agent or Visa agent. Indochina associates to Yampu in Cambodia weren't reliable and no follow thru as an escort - we were left at the airport to deal with an Airline Agent on our own - btw, we don't speak the language. We paid for a private tours and driver for this trip. Vietnam was much better than Cambodia. This 2 stars rating of Poor is accurate due to the inadequate experience with a lot of friction.

19. april 2018
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Mr. Ballmer and the Founder of the company communicated directly, this is a copy of that email; a check was sent to Mr. Ballmer.


Dear Joe,

I am not sure what to say except that I am very saddened by the ultimate outcome of your trip. We did receive the evaluation forms from our local offices that showed you were happy at one point of your trip. I am also very sorry that Stephanie did not get back to you, as I mentioned I was in Mexico until last week and just got back and we were scheduled to review your case. I would like to address each issue individually:

1. Cancellation of the flight. Airlines change flights which is out of our control. It is our company policy to rebook clients in a timely manner and inconvenience them as little as possible. I was advised that our team was there during the entire time to assist you. Your account of this day is different, and we will continue to investigate why. However, you do not need to wait for us to do our investigation we would like to reimburse you now for what you paid $110 out of pocket for the new flight.
2. E-visa: Our confirmation and dossier explained that the e-visa would not work for the river crossing. However, we feel this may have not been clear enough, so we would like to reimburse you the amount of $ 74 for the 2 e-visas.
3. Disappointment with the last transfer in Siem Reap: our team here should have taken you to the airport and helped you with the check in. You were not happy with this service, so we would like to refund you $ 45 for this transfer
4. Issue with the hotels. For this, we take full responsibility, Joe. I have taken the time to go through your emails and you are right there was no mention of budget. It seems like Stephanie originally presented a proposal that included the Belmond however when we presented the new proposal with the cruises that were actually available and extra nights (you needed 2 extra nights in Siem Reap), we tried to keep the price at a similar price you had received and changed the hotel to the Victoria. Note that we did not charge you for the Belmond, but you are right this should have been brought up to you and it was not. For this mishap, I would like to reimburse you the amount of $ 610 which is the difference between the Belmond and Victoria (4 nights). Keep in mind you did not pay the $610 but are trying to make this right so you don’t have a bad memory of your trip.
5. Additionally, when we heard that you were not happy with the long-haul flights with Vietnam Airlines since they could not assign seats, Yampu reissued your flights on Singapore Airlines and we paid all the penalties to reissue your flights. Again, this is something we did to make sure your trip went off on a good start 😊.

The total refund for the mishaps would be $839.

Joe, I know we cannot bring this vacation back, but I do hope this small token from us would help relive those precious memories. Please let me know if you accept and if you feel this would be satisfactory and if so, I will go ahead and request for our accounting department to process the refund.

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