wylerahair.co.uk Anmeldelser 

Took from January to April of emailing customer services backwards and forwards to organise a replacement product after receiving a faulty one. Would not use again.
Following the reply:
I had email communication with numerous people with numerous replies to confirm receipt of my responses. Despite receiving an email to confirm they had received a video from myself and acknowledging the fault shown, I then received more requests for more videos for weeks after. I also had to pay my own tracked postage to return the product. I stand by my review.

I purchased a Wyler but after a few months, the battery didn’t fully charge: I have contacted Wyler by Instagram to be told to email customer services. I have done that but I haven’t had any response. Bit frustrated the company doesn’t seem to want to help.
Unfortunately wouldn’t recommend as I’m now left out of pocket & a product that won’t curl all my hair due to the poor battery life.

I would warn everyone off buying from these people. The curler we ordered arrived and would not charge. We used the correct plug (one is not supplied) to plug in the USB cable - we had our own with the right volts and amps as directed in the tiny instruction paper. The unit was completely unresponsive. We contacted them and were told we had to send a video proving this. Extraordinary request when you consider the unit cost over £100 and why on earth would we say it didn't work if it did??? We just wanted a unit that worked. Dreadful product in that it doesn't work, but sadly it also feels very cheaply made and is a very lightweight and plasticky. A total disappointment. Customer service is useless. DO NOT BUY FROM THESE PEOPLE.

Fast delivery, and product great till after 4 uses it never worked again, I had the correct charger, checked everything.Having read the reviews I've decided to save myself the stress and just purchased another from a different company rather than try to return the wyerla. Only purchased about 8 weeks ago..shame as it did great till it died.

Since my previous post my experience is worse. The company asked for a multitude of photos and videos to prove my product didn't work. I spent time compiling these and sending these off. I repeated asked for a refund, as I have had two products not work. They asked me to return the product. I did, but asked them not to send me a replacement, requesting a fully refund. The company have completely ignored me and emailed me saying my replacement is on its way..I have contacted Citizens Advice asking for support from trading standards as this can not be acceptable service. Do not buy from this company.

I love my Wylera Ultra!
I love my new Dreamwave Ultra. It’s so easy to use, my hair doesn’t get tangled and I can do a whole head of hair in 15 mins.
I have a lot of thick straight hair and I found with other tools I’ve used, the curls would drop after an hour whereas with the Dreamwave Ultra my curls last the whole day and day after that!

Not yet managed to use the curler as it came uncharged with 3-4 hours charging time. I stupidly bought the dreamstyler straightener also as liked the idea of a cordless product to use on my daughters hair.

DON’T BOTHER STICK WITH GHD’s. They don’t heat up anywhere near hot enough to make a real difference in super thick and frizzy hair.

Also poor customer service I ordered my product and had no option to create an account so had no order details or update on shipping. I also wasn’t directed to the terms and conditions which are in the company’s favour and not the clients so I cannot return an item which doesn’t work as described as I opened the box. Agin these are hidden on the website but come up if you search ‘return’. Despite the chat function being available no-one responded to my message.

Frustrated and disappointed as only purchased based on other reviews but will not be recommending the company or the straighteners for sure!

Great product, easy to use, fabulous results on my fine curly hair. Made the curls more defined and a lot less frizz is happening. I have recommended to a few of my friends

I order a curler at the beginning of December for Christmas which got to Europe only at the end of January. I had to go back and forth with support to find out when the product would arrive and they suggested a complimentary accessory for the delay. The product arrived without any accessories and when asked about it, support was kind but avoided my questions. Having worked myself in support, I know how important it is to acknowledge and answer the questions in order to avoid further frustration. I feel that Wylera support should definitely rethink the way they help their customers. Other than that the product seems good but after so long I would have excepted a commercial gesture.

The Wylera hair curler is a game changer. I have never been able to use straighteners or other hair curlers before. It is really simple to use and you can alter it depending on how curly you want your hair to be. Once charged, I can curl all my long hair in about 20 minutes. I wouldn't be without it!

I’m actually disgusted with this company! I’m having terrible problems with my machine, I’m disabled and I’m having real problems using the machine. I bought it because the handle was longer, but this makes no difference to myself wish to return it but they won’t let me I have the right for a full refund! Who do they think they are?

Heading into the 9th week and I still haven’t received my product that was a Christmas gift for my loved one. Website claims they have a EU warehouse, but was sent from Brisbane Australia.I wouldn’t have ordered if I knew it would be sent from AUS.
Customer service non existent. Always claiming there was a freight delay, empty apology and they will “lodge a customer enquiry”
Can’t wait to pay ridiculous amount in import fees IF it ever arrives.

I had an issue with my hair curler but Charles had the problem solved very quickly. Would recommend 100%.

What the dickens has happened to this company!!!
Absolutely shocking customer Service, I ordered a Dreamwave Hair Curler 5 weeks ago and paid for express shipping and parcel protection, I got an email 2 days later to say it had been shipped with a Royal Mail tracking number, I thought fabulous service, how wrong was I, that was no use as you couldn’t track it.
I have emailed customer Services 5 or 6 times and the last ones have not been very happy ones and each time been told by ‘Charles’ to be patient and understanding and they were liasing with the carrier (same generic email may I add). I have also tried ringing the company to no avail.
Lo and behold yesterday I received jolly email asking me had I received my parcel and if not could I email them and they would escalate it to the relevant team.
I have used this company a few years ago for a Dreamwave curler and absolutely loved it and recommend it to my friends but I won’t be doing that anymore, it has definitely gone down hill.
I have since bought a cheap one off a well known quick delivery company to see me through a holiday. I have asked for a refund and will be taking it up with my credit card company shortly.
Only have it 1 star as I couldn’t bypass it by leaving no stars.

Hi,
I ordered a wylera dreamwave-Gatsby rose for my daughter for Christmas on the 7th of December. I then got in touch with customer service because I hadn’t received any information regarding the hair curler on the 20th of December. I was told that due to Christmas and large demands that I would not be receiving the product until the 8th of January. My daughter was really disappointed but reassured her that it would arrive on the 8th of January !! Once again the 8th came and went so I sent yet another email. The same customer service lady replied only to tell me that it would not be arriving until the 17th. Again the date has come and still no tracking or update to tell me when or where the hair curler is!!!
I find this extremely frustrating and definitely won’t be recommending this website. Very poor customer service and will be requesting a refund. What a shame was really looking forward to using the hair curler, will be ordering of Amazon and recommend that anyone thinking of purchasing do the same.

Hi Wylera Friends
I bought a Wylera lovely hair curler for myself as I have always had dead straight hair, and of course wanted to have curls.
I am 76 years young and have now discovered the world of choice! Yes, it has taken me a while and some determination to learn how to use it effectively, but feel I have it conquered now and can have lovely curls for the evening or daytime whenever I want them without having to go to a hairdresser.
Thank you for this genius tool!

Jenny Smith

I ordered a Wylera Dreamwave in November and am still waiting for it to arrive. Customer service sent the incorrect shipping information when I queried it and have still not confirmed when I will actually get my product. They have not responded to my last emails or to my query about a refund. I feel incredibly frustrated and disappointed

I struggled at first - right side easy peasy, left side a bit tricky but I persevered & hey presto. It now saves me so much time getting perfectly stylish curls & it doesn't singe my hair - win win

The Dreamwave is absolutely perfect for me. In just moments I can look positively glamorous. I can style my hair on the go, on holiday and at home in front of the TV. I love it so much I recommend it to my friends.

I absolutely love my Wylera. So easy to use. Great for travelling its small and compact. Amazing hair in no time.