Your Car Supermarket Anmeldelser 

1 148
TrustScore 4 av 5

3,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

First off be warned that this dealer does not accept credit card payments. We were left to inspect the car without interruption and given the keys for a test drive by ourselves. Intimate knowl... Vis mer

Vurdert til 5 av 5 stjerner

Extremely pleased with my BMW 1 series, everything was as advertised and the experience was stress free from start to finish. Regan (Coventry branch) was brilliant, she answered any questions I had an... Vis mer

Vurdert til 1 av 5 stjerner

This is a total rip off of the car supermarket brand. How they’ve got away with it is beyond me. It’s not a supermarket, it’s a dark dingy commercial warehouse. Looked at one car, noticed it was mis... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I absolutely cannot fault Dean and Fran. I’ve brought my first car with them and they made the process so easy for me and explained every step in detail. Nothing has been too much trouble and I couldn... Vis mer

Informasjon om virksomheten

  1. Bilforhandler

Opplysningene stammer fra ulike eksterne kilder

Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,9

Alle anmeldelser

(1 148)

73 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

So I had written a review previously…

So I had written a review previously for these guys. I had written a positive review as at the time things seemed to have gone smoothly. I had been encouraged to write this before we closed the deal which was a little weird but I thought nothing of it. I brought a car which I had travelled from Devon to collect. 2 hours into my journey home and the dashboard lit up with warnings. I had contacted the garage and sent photos of the error messages and was told to sort it and they would cover the cost. I brought a new battery costing over 200 which did not solve the issue. I informed the garage that I was not happy and wanted to return the car and asked for a manager to call me. It is when you have an issue with a product that you can see the true customer service of a place. And this was non existent. I had to call several times a day, I had to send emails and got no response. I had to seek advice from trading standards, auto trader. Finally I decided to make the drive back up and leave the car with them. They wanted to have all the paperwork which I refused until they had agreed in writing to refund the car. This was such an effort. I had it in writing that the refund would be with me on Monday. I had to call and call and finally on the wed got the refund. All I wanted was good communication. I really liked the car and if they had worked with me we could have got it sorted. Please be aware of this garage and ensure you get things in writing. If you have any issues get onto the CAB and trading standards and auto trader. They were all really useful and helpful.
Good luck to anyone going to these guys to but a car.

23. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til Your Car Supermarket

Svar fra Your Car Supermarket

Hi Bryn

Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.

We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

The nature of the industry that we operate in is that sometimes issues will arise with the vehicles that we sell, and we at YCS pride ourselves on our ability to resolve these problems in the best interests of both parties.

As such, we happily agreed to a full refund of your purchase when several issues arose within the initial period of sale. Therefore, we are not sure what more could have been done for you.

We need to inspect vehicles fully before we issue any complete refunds. I apologise that this is the official process that we must adhere to. We therefore had the refund processed and the money back to you at the earliest date possible.

Furthermore, when your refund had been fully processed, you assured us that you would delete this review, as by your admission, it had been left out of aggression.

Any other issues or concerns, please feel free to contact me directly on 0121 783 2110

Vurdert til 1 av 5 stjerner

they just don't contact you to let you…

they just don't contact you to let you know whats happening

3. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til Your Car Supermarket

Svar fra Your Car Supermarket

thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Vurdert til 1 av 5 stjerner

Avoid at all cost

Avoid at all cost - Sales cowboys.

Misold a car and refused to fixed

A REPLY 5 MONTHS LATER

8. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Your Car Supermarket

Svar fra Your Car Supermarket

thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Vurdert til 2 av 5 stjerner

Buyer beware

Having spent £16k+ on a car it was delivered with unroadworthy / bald tyres … having decided to just get the tyres changed at my own expense I then discover the vehicle has an oil leak - why wasn’t the vehicle checked prior to it being sold? Why am I having to do all the chasing - I hope this gets resolved speedily - wish I still had my old car to be quite honest!

14. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Had a great experience

Had a great experience. John did a great job. Good service . Quick turnaround, couldn't be more helpful. Definitely worth the trip up from Pembrokeshire.

8. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Kadir and Sanjay Were Excellent

I purchased a Ford Focus and my dealings were predominantly with Kadir but also Sanjay.

I found their approach pleasant, welcoming and not at all pressured.

Following my purchase, the car developed a fault (unbeknown to Kadir and Sanjay). They settled the problem swiftly and with good grace.

I don't often buy cars and less often still from dealerships but, based on my experience, I would certainly recommend Your Car Supermarket and in particular Kadir and Sanjay.

21. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Picked up my car

Went to go pick up my car,
So professional so down to earth and very friendly
They explained everything for me
And made the process sooo super easy
I can happily say im a very satisfied customer and soo soo happy with my purchase and the service

Great guys and great service will definitely recommened them .

17. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

John was extremely helpful and…

John was extremely helpful and informative, will be recommending my friends to buy from them in the future, as they have got a wide range of vehicles! Absolutely stellar team!

15. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

No Pressure & Friendly staff

First off be warned that this dealer does not accept credit card payments.

We were left to inspect the car without interruption and given the keys for a test drive by ourselves.
Intimate knowledge on the vehicle in question and previous owner(s) was a little lacking but the service history was there...

Overall a stress free experience, Afrah and John were respectful and helpful, here's hoping the car doesn't fall apart... I'll be back here if it does!

Week 2 Edit: Flagged a few minor repairs that had gone unnoticed when we purchased and the Dealer's mechanic sorted them out no questions asked.

13. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, seen to by John who was professional and helpful throughout the process, answering any questions I may have about my car, totally recommend!

13. februar 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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