Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delivery date was wrong but I think that was the suppliers fault, the guys at yard direct helped alot with the new delivery date. Very helpful 👍
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... Vis mer
Selskapet har svart
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Skrevet av virksomheten
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Kontaktopplysninger
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, Storbritannia
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4,8
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra YARD Direct
Hi there!
Thank you for taking the time to share such a positive review with us! We're glad to hear our team & ross helped you out! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Svar fra YARD Direct
Morning Grafton,
Thank you very much for taking the time out your day to leave us with such a kind review. Your kind words are very motivating for us to hear.
We are glad you are enjoying our service so far, and we hope to continue this forward through to delivery and aftercare. Please let me know if you any further questions or require any further assistance.
Many Thanks,
Lawrie
Svar fra YARD Direct
Hi Mr and Mrs Gilbert,
Thank you very much for taking the time to leave us with such a kind review. We are super exited to hear you enjoyed your experience with our customer service team.
We enjoyed working with you to help you complete your project. We hope you love your new VELUX Windows!
Many Thanks,
Lawrie
Competitive
Competitive. Order placing was a straight forward process. Excellent communications.
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Richard,
Thank you very much for your order and taking time to leave us with such an incredible review.
We are glad you found our service 5-star, it was a pleasure assisting you with your project.
Please let us know if we can be any further assistance in the future.
Many Thanks,
Lawrie
James was very helpful and professional
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi David,
Thank you very much for taking the time out your day to leave us this review.
We are glad you enjoyed our service and i will pass your kind comments onto James, who will be very excited to hear this feedback.
Should you require any further assistance in the future, please do not hesitate to contact us!
Many Thanks,
Lawrie
Super Sales Department
I must give a glowing review for Ross Anderson at Yard Direct. His product knowledge was excellent, and after giving me several options found the right solution for me at the right price. Months down the line I discovered that the wrong kind of window blinds had been dispatched. Ross took ownership of the issue and got it resolved in great time. If I need any window products in the future, Yard Direct will be the first call I make.
9. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Good afternoon Gary!
Thank you for taking the time to leave us such a positive review, I've spoken to Ross about this review and he was absolutely delighted to hear your positive comments towards the service he provided for you! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Good price but 5% discount wasn’t…
Good price but 5% discount wasn’t available under £500 and that wasn’t explained.
10. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Frank,
Thank you for taking the time to show us your honest feedback. We do apologise about this not being shown on our front page, we have now resolved this issue and added information on our minimum order value. The email you are sent when you sign up for our 5% off deal also now states the minimum order value.
Apologies for any inconvenience caused,
Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD,
Many thanks,
Rory - Marketing
Dealt with James very helpful guy knew…
Dealt with James very helpful guy knew the product well pleasure to deal with
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Good Afternoon!
Thank you for taking the time to share your experience with us! We're delighted to hear that you felt in safe hands with James, I will be sure to let James know of your positive comments! Please don't hesitate to contact us in future for any inquiries you may have!
Thank you for choosing YARD!
Kind Regards,
Rory - Marketing
Great help from James on chat
Great help from James on chat, couldn’t do it without him,
Thanks.
11. april 2024
Svar fra YARD Direct
Hi John,
Thank you very much for leaving us this great review! We are glad to hear you are happy with James support. We will make sure to pass along your comments.
Many Thanks,
Marketing
YARD Direct
Svar fra YARD Direct
Hi Steve,
Thank you very much for leaving us such a kind review! We are happy to hear you enjoy our service.
It is always a pleasure to work with you.
Many Thanks,
Marketing
YARD Direct
Yard Direct - Great Service
Yard Direct is very efficient and were extremely helpful when I had a query. Would definitely recommend them.
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Good afternoon John!
Thank you for taking the time to leave us this positive review and to leave your kind comments. We are delighted to hear that you where happy with how efficient we are and the quality of our service was from our excellent little team. Please do not hesitate in future to contact us for any queries or orders you may have, we'd gladly help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
easy to call and get assistance and place order secure and safe to pay
it was easy to talk to someone and place order as well as safe and secure to make paymemnt online
15. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Jafar!
Thank you so much for your kind comments and such a positive review. We are delighted to hear you found our ordering process secure & simple as well as our service from our excellent little team. Please don't hesitate to contact us in future for any other queeries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing Team
Svar fra YARD Direct
Good Morning Fraser!
Thank you for taking the time to leave us this review! It's greatly appreciated! It's great to hear you where impressed by our service from our excellent little team and our delivery process. Please feel free to contact us in future for any other inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Roof Windows to suit me !
This is a straight forward website and you can build your windows in clear stages .. with no nasty surprises.
And good prices to boot.
27. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Sylvia!
Thank you for taking the time to leave us such a positive review! We are glad you where able to navigate our site easily and find the perfect window for you. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind regards.
Rory - Marketing
Been using these guys for my Velux…
Been using these guys for my Velux windows for about 10 months and absolutely outstanding service every time. Could not recommend enough!
26. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Good Morning Wesley!
Thank you for taking the time to leave us this review! We are delighted to hear that we have continuously impressed you! Shows our team we are working hard! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Keen prices on Velux and great service
Keen prices on Velux and great service
Great customer service : when I realised I'd overordered, a quick phone call to YARD was able to cancel one item fromn being shipped, and to organise a pick up of one already delivered at a low restocking charge/ return freight.
12. februar 2024
Svar fra YARD Direct
Hi Adrian!
Thank you for taking the time to leave us such a positive review! We are delighted to hear you where impressed by our competetive pricing and excellent service by our team. We are happy to hear an issue was sorted promptly also! Please don't hesitate to contact us for any future further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
AS ALWAYS VERY PROMPT REPLY TO MY…
AS ALWAYS VERY PROMPT REPLY TO MY REQUEST AND FIRST CLASS SERVICE AFTER
WOULD THOROUGHLY RECOMEND
25. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Mark!
Thanks for taking the time to leave us such a positive review! It's much appreciated! We're glad to hear you found us responsive and found our service first class! Please don't hesitate to contact us for any future inquires!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Excellent product & excellent service
Excellent product & excellent service. I would recommend YARD Direct to anyone who requires these types of products.
9. februar 2024
Svar fra YARD Direct
Hi there!
Thank you for taking the time to leave us such a positive review! It is much appreciated! It's great to hear that you where happy with our excellent service and products. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Svar fra YARD Direct
Hi Joanne!
Thank you for taking the time to leave us such a positive review! We really appreciate it! We're glad you where happy with our competetive prices! Please feel free to contact us for any further inquiries!
Thank you for choosing YARD
Kind Regards,
Rory - Marketing
Easy ordering and in stock!
Easy to order, everything in stock and fast delivery- what more could you ask for.
Good service when I called about delivery times - being delivered earlier than stated!
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi Simon!
Thank you for taking the time to spare us such a positive review!
We are delighted to be hearing that you where happy with our easy ordering process, our lead times and our service from our excellent team! Please feel free to contact us for any further future inquiries or orders and we'd be more than happy to help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.