Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Delivery date was wrong but I think that was the suppliers fault, the guys at yard direct helped alot with the new delivery date. Very helpful 👍
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... Vis mer
Selskapet har svart
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Skrevet av virksomheten
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Kontaktopplysninger
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, Storbritannia
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4,8
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
All very good in every aspect.
Yard was most helpful in every aspect of my order as well as the excellent recommendation of a local fitting company
11. oktober 2023
Svar fra YARD Direct
Hi Derek!
Thank you for leaving us such a positive review!
It's very good to hear you found us helpful! It's always very good to hear things like this as it helps the team motivate ourselves and offer the best service we possibly can!
Thank you for choosing YARD
Kind Regards,
YARD Team
Great customer service
Great to have a human at the end of the phone to discuss your requirements. Very satisfied with the way my order was handled! Well done!
17. oktober 2023
Svar fra YARD Direct
Hi Anil,
Thank you for taking the time to leave us a review! We are very happy to hear that you where impressed with our customer service! We always give the best customer service to our, and always try to help wherever we can!
Kind Regards,
Rory - Marketing
Brilliant
Service, price and delivery were all excellent. I had a number of changes and questions that were all answered quickly and efficiently and nothing was too much trouble.
Would not hesitate to recommend.
17. oktober 2023
Svar fra YARD Direct
Hi Ian,
Thanks for taking the time to leave us a review! We are very pleased that you where impressed with our service, competetive prices and delivery times! We always will do our best to help accomodate any changes to orders!
Kind Regards,
Rory - Marketing
Outstanding service
Outstanding service. Ross at Yard direct is Personable, Professional and very knowledgable about the products on offer. Quick delivery. I never go by them when ordering roof windows.
17. oktober 2023
Svar fra YARD Direct
Hi Mark,
Thank you for sparing the time to leave us review! We are glad to hear that you had a positive experience with Ross's customer service and also with our lead times! I'll make sure to pass this onto Ross!
Kind Regards
Rory - Marketing
Excellent Customer Care
Oh my goodness! Finally a company that has real people, who are so helpful and have common sense! Thank you for excellent customer service and super quick delivery.
Mine was only a small order, but nothing was too much trouble, making sure I was ordering the correct part for my needs. Thank you again
30. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi there
We're delighted you where impressed with our customer service and delivery times! we always like to always double check the parts you are ordering are correct in order to prevent inconvenience and waiting for our customers.
Kind Regards
Rory - Marketing
Easy ordering - great customer experience
Both Ross and James have been super helpful and accommodating- highly recommend Yard for competitive pricing and great customer service.
20. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra YARD Direct
Hi there!
Thank you for your positive review!
We're glad that you had a positive experience ordering with us, we always do our best to provide the most competitive prices we can on our products, I will pass these positive remarks onto James & Ross!
Kind Regards,
Rory - Marketing
Ordering 5* Velex external awnings
The whole order journey was very efficient from getting a quote to delivery. One of the key elements was that the pricing was also very competitive for the ordinary man on the street (not a company).
5. september 2023
Svar fra YARD Direct
Hey Clive!
Thank you for sparing some time to leave us a positive review!
We always try to keep our ordering and quotation process as simple as we can make it in order to avoid confusion, we are very pleased you found this process very efficient.
Kind regards,
Rory - Marketing
Good prices and prompt delivery
26. september 2023
Svar fra YARD Direct
Hi Phil!
Thanks for leaving us a positive review!
We are very happy you where pleased with our prices & lead times. We always where possible keep our prices competitive to offer you the best price and keep lead times at an ultimate low.
Kind Regards,
Rory - Marketing
Free and Very fast shipping
26. september 2023
Svar fra YARD Direct
Hi Elaine!
Thanks for leaving us a positive review!
We are very pleased that you where happy with our shipping times. We always try to keep our lead times at the quickest possible!
Kind Regards,
Rory - Marketing
Great prices
Very helpful staff and they deliver exactly when they say will definitely order from yard again
26. september 2023
Svar fra YARD Direct
Hi Steve!
Thank you for taking the time to leave us such a positive review!
We're happy to hear that you had a great experience ordering from us, we always do our best to offer the best service and help we can to our customers.
Kind Regards,
Rory - Marketing
Svar fra YARD Direct
Hi Martin!
Many thanks for your positive review! We always do our best to be competitive with pricing and give our customers the best prices possible!
We apreciate you taking the time to leave us a review!
Kind Regards,
Rory - Marketing
Excellent service from Yard
Excellent service from Yard. Staff are always helpful and fast at turning things around. Always delighted with the service and price they provide.
22. september 2023
Svar fra YARD Direct
Hi Craig!
Thanks for taking the time to give us a positive review!
We are very pleased that you are happy with our customer service, we always try to do our best and offer customers the best possible service!
Kind Regards,
Rory - Marketing
First class service and price
15. september 2023
Svar fra YARD Direct
Hi John,
Thanks for taking the time to leave us a positive review!
We're glad you had a positive experience with us! We always try our best to give the best prices for our customers.
Kind Regards,
Rory - Marketing
An excellent supplier
An excellent supplier - would recommend. High service levels - good communication from order acknowledgement to product delivery.
Dealt with a product problem promptly and without quibble and resolved the issue to my complete satisfaction.
13. september 2023
Disappointed
You had a couple of goes at providing the quote I had requested before getting the items right. However, all was correct on the order and the delivery note, but one large window was missing from the order. This required fitting being rescheduled for the following week, so not what I had expected. Detail is all
13. september 2023
Svar fra YARD Direct
Hi Jill,
Thank you for taking the time to leave us a review although I am disappointed that you haven't had the best experience.
We do our best to get all quotes accurate first time however as we personally prepare the quotes there is still an element of human error. I can see from the email trail with you we were fast to action any amendments, so I hope you found this satisfactory.
With regards to the delivery being short we are as disappointed as you. This delivery went directly from the manufacturer to yourself. We ordered the correct number of items but there was a picking error on the manufacturers end which resulted in you receiving one less large window.
We were notified of this by your installer and actioned a replacement immediately by expediting delivery to you in 2 working days when the standard lead time is 5-6 working days. I dealt with this personally with your installer to try to minimise disruption, unfortunately the install date did have to be changed which is not the outcome we wanted.
This is a real shame as everyone apart from the people at fault have been impacted negatively.
I tried to call this morning to apologise personally but there was no answer. If you would like to discuss further, then please feel free to get in touch.
Kind Regards,
James & The YARD Team
Even though we were not happy with the…
Even though we were not happy with the product, they were swift to responed when we wanted to return them. They collected for free all they asked was that we secured the packaging ready for collection. When they received the returned goods they reimbursed or money within a week!
22. august 2023
Really did get the best price.
James was excellent. Very professional, knowledgable and got back to me in very quick time.
22. august 2023
Excellent service and professional…
Excellent service and professional support. I would recommend without reservation.
22. august 2023
Velux windows
Excellent communication, competitive price with delivery as scheduled. We had 3 windows with flashing but unfortunately one of the windows was slightly damaged on the inside, with fairly substantial damage to one of the flashing. I can only assume that during the delivery process somebody dropped one and hoped nobody said anything? I am sure if we complained they would have been replaced but this would have taken time and determination on our part to prove it wasn't us. Otherwise everything is brilliant......
20. august 2023
Svar fra YARD Direct
Hi Phillip,
Thank you very much for taking the time out your day to leave us this review.
We are glad you are happy with our service & communication. However, I am disappointed to hear your window has arrived damaged. We always encourage our customers to let us know if a window arrives damaged and we will rectify the issue as swiftly & promptly. Our carriers should inform us of any damage but unfortunately, it’s impossible to tell if the window inside the box is damaged or not. I want to reassure we would never send out a damaged roof window in hopes you or any of our customers would stay quiet.
Although, your decision was to keep the damaged roof window. If you can send us images of the roof windows damage to marketing@yarddirect.com. We will pass our feedback onto our carriers and can see if there is anyway the damage can be repaired.
Thanks again for leaving us your experience with YARD.
Many Thanks,
Lawrie
Head of E-Commerce & Digital
Very helpful on the phone
Very helpful on the phone, order came next day as said,all you need
21. august 2023
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