Yappl's customer service is second to none and their pricing is highly competitive. I have been dealing with Helen Kind in their Sales team and she could not be more helpful. She responds immediatel... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... Vis mer
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From an initial enquiry in November 2025 leading to 7 live circuits in 5 months I believe says it all. Robyn & Carl have been fantastic in assisting with new line provisions, most of which have not b... Vis mer
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We switched from BT business broadband to installation of business full fibre and telephony (VOIP) with Yappl a couple of weeks ago. It went like a dream and very smoothly. We'd like to thank Helen... Vis mer
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Informasjon om virksomheten
Om Yappl
Skrevet av virksomheten
Why work with us?
Skrevet av virksomheten
- We're fast and responsive!
- You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
- We're flexible to your needs!
- Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
- We're reliable!
- We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.
Kontaktopplysninger
4 Maises Way, DE55 2DS, Alfreton, Storbritannia
- 01773 522300
- enquiries@yappl.com
- www.yappl.com
4,9
Enestående
303 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
All lovely- well done team.
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for leaving us a review, Andy. Short and sweet - we like it! Best regards, James.
Fantastic service from start to finish
Fantastic service from start to finish, incredibly knowledgeable, kept me up to date every step of the way. Have been sorting my business contracts for a while now and I wouldn't go anywhere else. Special thank you to Nicola, above and beyond with help and support
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review, Ruth. And thanks for your continued loyalty to Yappl, it means a lot. It's great to hear that Nicola and the team keep on providing great service, and will no doubt continue to do so. As always, we're here whenever you need us. Best regards, James.
Huge thanks to Nicola and Helen
Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both for your amazing customer service, lightning-fast replies, and for saving me from my own account confusion!
Jo
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for dropping by to leave us a review, Joanne. Love the kind words! Sounds like Nicola and Helen came to the rescue in style. They'll no doubt be over the moon with your feedback. But we're just pleased we could get you back up and running without too much stress. Best regards, James.
Great service from Yappl
Great service from Yappl, in particular Tonia Baldwin and Nicola Young, always on hand to answer questions and a pleasure to work with.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for dropping by to leave us a review, Leanne. It's great to hear Tonia and Nicola have been providing top-notch service. They'll no doubt be delighted with the shout-out! As always, we're here for you whenever you need us. Best regards, James.
Really brilliant company
Really brilliant company, Nicola, Tonia and Paul are nothing but helpful. Always quick to reply, and really quick at sorting out any queries
31. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review, Sophie. Great to hear Nicola, Tonia and Paul have been helpful and on the ball with your queries. They'll be really pleased with the shout-out. As always, we're here should you need any further help. Best regards, James.
We recently had full fibre broadband…
We recently had full fibre broadband and a new phone system installed by Yappl, The whole experience has been fantastic from start to finish. Danny (Technical) was very professional, efficient, and friendly and everything was set up with minimal disruption to our day-to-day operations.
Communication from the Yappl team 'specifically Robyn (Comms/Fibre Specialist) & Danny (Technical) were excellent. Both proactive, responsive, and clearly committed to delivering a high-quality service.
Thank you Yappl !!
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks so much for the brilliant review, Harbour Creek Motorhomes. Fantastic to hear everything went smoothly with your full fibre and phone system installation. Both Danny and Robyn will be thrilled with the feedback. We really appreciate you taking the time to share your experience and for choosing Yappl. Best regards, James.
Carl Williams, The King of Excellent Service!
We're a family-run business that needed high-speed internet at our head office to handle our extensive usage. Fibre was required, but having tried a household name, we wasted months. Following an inspection, they simply cancelled, claiming it was "unserviceable."
This is when I made the call to Yapple after consulting various other companies, and I'm so glad we contacted them.
From the initial enquiry through to a successful installation, the support, updates, and turnaround were fantastic. The speeds we are getting now have made everything run better and quicker, keeping us going without slow internet being a hurdle.
I would like to personally thank Carl Williams for his exceptional customer care, knowledge, and understanding. He kept us updated throughout, was very helpful in finding us the right plan and product, and offered help way above anything I could have expected.
Could not fault the service or customer care, absolutely fantastic.
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks so much for the amazing review, Owen. We're really glad Carl was able to turn things around after such a frustrating experience elsewhere. He'll be over the moon to hear your feedback - he takes a lot of pride in going above and beyond for our customers. It's great to know your new connection is running smoothly and making a real difference to your business. We appreciate you taking the time to share your experience. All hail King Carl! Best regards, James.
Second time reviewing Yappl I think
Second time reviewing Yappl I think, really easy to deal with, Helen is amazing and fast getting everything sorted when we added another phone with them.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for dropping by to leave us another review, Ethan. We really appreciate it! Great to hear Helen made things nice and easy when adding your new phone. She'll be over the moon with the shout-out. Best regards, James.
Great impartial advice
Prompt, impartial knowledgeable advice. Fast to process and favours customer service above all. A pleasure to do business with.
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to drop us a review, Mark. Great to hear you found our advice helpful, and the process nice and quick. Customer service is always our priority - fantastic to know that came across. Best regards, James.
Cold called when I was requesting a quote
Went onto moneysupermarket.com and requested a quote. Got a phone call which I didn’t request.
It seems Martin Lewis sold moneysupermarket.com and yappl called me which I didn’t want or request.
Hung up, blocked number and won’t use them ever, I don’t care how good their services may or may not be I feel deceived and I specifically don’t want to be called to discuss.
Can only comment on this interaction and wing deal with them ever.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for sharing your feedback, Peter. We're sorry to hear your experience wasn't what you expected. Just to clarify, MoneySuperMarket doesn't generally provide the products and services it lists directly. It's a comparison site that connects customers with trusted partners who can provide them. Yappl is MoneySuperMarket's official partner for business mobiles, which is why the call you received came from us. We do our best to make it clear throughout the online journey that MoneySuperMarket's business mobiles are powered by Yappl, and that we'll get in touch to discuss your quote, but we'll review the process again to see if we can improve the clarity. Sorry again that this interaction wasn't a positive one for you, and thank you for raising it. Best regards, James.
5 Stars for Danny !
Danny is always very helpful with any questions that we may have and quick to respond. Yapple works well as a system for our business as we all work remotely. We find it very useful being able to take calls wherever we are via a landline local number, this promotes trust in us from our clients when they want to do business with someone local.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for the great feedback, Simon. Really pleased to hear Danny's been so helpful and responsive, and that our solutions are working well for your remote setup. As always, we're here to support whenever you need us. Best regards, James.
Carl was fantastic throughout
Carl was fantastic throughout. Organised everything I needed, and had everything set up quickly. Would always use them again, with the level of service they provided.
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review, Ryan. Wonderful to hear that Carl's helped get you set up without a hitch - he'll be delighted with the feedback! And it's great to know you'll be coming back to us next time. Best regards, James.
A brilliant experience
I had such a brilliant experience with Yappl earlier this year - with Helen in particular. She was so helpful and extremely responsive. She answered my every query and even helped with advice on extras she didn't need to - such as the best way to pay for using my phone in the US. I was so appreciative of her support, which definitely provided a human touch that is so rare these days. I can't recommend them highly enough. I had a positive experience with every person I came into contact with.
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for sharing your experience, Holly. Helen will be delighted to hear your feedback - she really does go above and beyond, and it's great to know her advice helped. It's also pleasing that everyone you spoke to left a positive impression. And we appreciate the recommendation. Best regards, James.
Really happy with the service provided
Really happy with the service provided. Very friendly and knowledgeable staff.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for dropping by to leave us a review, David. We're pleased to hear you're happy with the service you received. As always, we're here to help whenever you need it. Best regards, James.
My experience so far with Yappl has…
My experience so far with Yappl has been nothing but positive. Response timings are excellent, all the team have been friendly and beyond helpful, particularly Robyn and Helen. I'm very grateful to have found them and look forward to working with them for a lot longer! Highly recommend their services to anybody.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for the fantastic review, John. Great to hear Robyn, Helen and the rest of the team have made such a positive impression. We're really glad you found us too, and look forward to supporting you for many years to come. Best regards, James.
Great customer service
Great customer service. Nicola & Tonia are very helpful. We have used Yappl for 3 years and they are second to none for our company mobiles, broadband and phone requirements.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review, Jason. It's great to hear Nicola and Tonia have been so helpful, and we appreciate you trusting us with your business comms for the past three years. Here's to many more! Best regards, James.
Great company
Great company used them for many years always excellent customer service from Nicola and Kay, I would highly recommend them.
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for dropping by to leave us a review, John. We appreciate your continued loyalty and the recommendation. It's great to hear that Kay and Nicola have been providing excellent customer service - they will, of course, endeavour to continue to! Best regards, James.
Since starting my buisness I have used…
Since starting my buisness I have used yappl, and honestly can’t fault the service the response times are quick, and all staff are very efficient and work hard to sort things out and find you the best rates… especially Helen who I deal with! Highly recommend to anyone to take a policy out through these guys!!!
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review. It's great to hear how well Helen and the team have taken care of you. We appreciate the recommendation and are here whenever you need us. Best regards, James.
Amazing Service & Support
Amazing customer service. Christian and Asif can’t do enough for you. They both strive to help as much as possible. Wouldn’t use anyone else for our company mobiles, broadband and phone requirements.
We had a little issue and Christian came to our workplace and rectified the issue with outstanding service
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for taking the time to leave us a review. It's great to hear Asif and Christian have gone the extra mile - that's exactly the sort of service we're proud to deliver. We appreciate your continued trust in us across your business connectivity and communications. And we're here for you whenever you need us. Best regards, James.
Carl at Yappl has been nothing short of amazing!
If there were six stars, Yappl would get them!
Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He kept us constantly updated and pushed the order forwards as much as he could. The response to emails and calls was super quick.
I'd recommend Yappl to anyone looking for new broadband/phone connections.
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Yappl
Thanks for the glowing review, Simon. That might be our first (unofficial) 6-star rating! Carl will be over the moon to hear your feedback - and will no doubt want to print the review off and stick it on the office fridge! On a serious note, Carl's a real credit to the team and we're lucky to have him fighting our customers' corner when things get tricky. Thanks again for the review and the recommendation - we're here for you whenever you need us. Best regards, James.
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