Yachting in Sardinia Anmeldelser 

WARNING !
WARNING 1 :
This company are professional scammers !

WARNING 2 : DO NOT make a booking with the BILLYWIG (Dufour 430) .

We are both sailors for more than 40 years, owned our own boat and since a few years have done more than 10 charters in different countries. We NEVER have experienced such a bad experience as with Yachtinginsardinia !!

under the guise of ISO9001 they saddle you with 101 procedures for every incident; but at the slightest problem you will be presented with a bill.
unfriendly staff and we get assigned a service operator that will follow you who in our case has never sailed before!

The boat :
- main halyard is too thick for the clamp; you drag yourself up and down
- fridges are constantly flying open
- the bottom of the bed in the front cabin is broken so you sag and feel wooden plates in your back
- the drawers no longer close properly so that they fly open when sailing high into the wind and fall out of the cupboard
- there is no spare rope on board
- no comfort of living : cushions are dirty / no one single wine glass / only big tick glasses/ one outside cushion missing / the deckwindows do not remain open and fall down continuously/....
- the pulpit is the weak part of the boat! the genoa pushes and pulls it and after a while it breaks off! LOOK AFTER !! YOU WILL BE PRESENTED FOR THIS! EVEN THAT'S NOT THE USER'S WRONG! COSTS US 427€ !

SO NEVER EVER AGAIN WITH YACHTING IN SARDINIA

Ich habe in 15 Jahren Yachtchartern noch nie ein Verhalten wie dieses erlebt!
Wir haben bei Yachting in Sardinia eine Dufour 460 GL gebucht.
Man hat uns bereits den gesamten Anreisetag damit genervt, nicht später als 18:00 in der Marina zu sein, obwohl wir ständig über die angespannte Flugsituation informiert haben. Angekommen hat man uns riesigen Druck gemacht die Übergabe bis spätestens 19:00 zu erledigen, da man ja nach Hause gehen will (schließlich hat man ja bereits 11 Yachten abgefertigt!) Das beste kommt zum Schluß: als ich dann bei meinem check sofort so „unwesentliche“ features wie die Solarzellen vermisste bzw. Bugstrahlruder und Logge! nicht funktionierten wurde ich vom Operations Manager beschimpft und mir gesagt, dass ich ja schriftlich einen claim machen könnte und im übrigen die Dinge für den Betrieb des Schiffes nicht wesentlich wären!
Im übrigen wurde mir angedroht, dass man, wenn ich so weiter machen würde, die Übergabe dann eben auf Sonntag verschieben würde!

Ich habe dann zähneknirschend die Übernahme durchgezogen und zugesehen, dass wir diese Marina so schnell als möglich verlassen.

Ich werde es sicher nicht bei diesem Feedback belassen, sondern werde in den Social Media Kanälen darüber berichten, sodaß andere Skipper nicht die selben Erfahrungen machen müssen.

Noleggiate due barche a giugno, un dufour 412 ed un 460. Esperienza assolutamente negativa, imbarcazioni sporche e soprattutto non manutenute, elettronica mal funzionante ed attrezzatura vetusta e non revisionata. Consegnare ad inizio stagione barche in questo stato di manutenzione è inaccettabile, l'azienda si promuove come leader nel settore ma in realtà l'unico suo scopo è quello di spillare soldi ai clienti ed al rientro fatturare ogni minima imperfezione già presente all'imbarco. Sconsigliatissimi.

Coming back to YIS is always positive.
The equipment of the boat is functional and very good - it improved a lot over the years.
As with any growing company there are some points to improve:
The new checkin procedure creates too many unnecessary repeating paperwork.
We hat 4 technical problems ( boiling battery, broken switch of windlass, broken pump of WC and corroded navigation light) to fix in four weeks - such things can happen. The repeated discussion who is responsible for maintainance problems is not nice.
The remote assistance and the office crew were professional, helpfull and very friendly.
We will come back.
Christa and Thomas

Very nice boat with all the comfort you need. Good technical assistance by phone (24/7 - Mauro) when needed. Swift delivery and acceptance protocols well coordinated. Italian language preferred.

WARNING !!!

This charter company is a total fraud and we are planning to sue them.

They sent their confusing contracts in a extremely short period before the charter and asked to pay everything before we get there. Funny thing is, that they requested additional 80€ to have a liferaft on board:)

The boat was not in marina but on temporary pier without regular access and without any facilities. They charged us penalties for night sail despite it was our basic requirement (approved by them).

They gave us the boat with unchecked circuits which caused us total loss of electricity on the open water. Furthermore, they sent us a technician who solved nothing and we had to paid for it (no repayment as they promised).

Their business model is obviously based on various penalties they charge you and then blackmail you with suspension of contract when they don't receive the money on the same day.

And finally, they stole our deposit based on fabricated incident with untransparent conditions and asked for another 500€ EUR penalty.

During the 20+ years on the sea we never experienced such anti-customer / thief approach as we experienced from this company. Say hello to Roberta and never send them any money!!!

Barche nuove, 46 piedi ne abbiamo noleggiate 2 identiche, non tutti lo fanno, non abbiamo avuto sorprese.
Puntuali nella consegna barche all’imbarco.
Unica nota la necessità di rientrare il sabato pomeriggio per il controllo sub. Questo fa perdere un paio d’ore. Per il resto tutto bene, efficienti gentili e competenti.

State definitivamente alla larga di questa ditta.
Una volta il pagamento per il charter effettuato, l’assistenza ed il rispetto dovuto al cliente spariscono nel nulla. Si arriva difficilemente ad ottenere il dovuto, se non solo insistendo e invocando vie legali.
Dopo un guasto, ad entrambi gli alternatori, senza nessuna responsabilità del crew/skipper, accertata del resto dagli eletricisti della ditta in un secondo tempo, ci è stato consigliato (quasi obbligato) di tornare in porto, di notte, senza luci e senza GPS, contravenendo ad ogni norma di sicurezza di navigazione. Fortunatamente, il nostro bravissimo skipper si è rifiutato.
La barca viene consegnata non prima delle 18.30 il sabato ed il ritorno deve intervenire alle 15.00 di venerdi per cui si perde una mezza giornata.
Lo Starter Pack di EUR 500 è del tutto abusivo (il valore corretto si aggira intorno agli EUR 300) :
• Regalo di benvenuto : shampoo e gel doccia in versione miniatura + vanity set … Bel regalo !
• Lenzuola e set asciugamano : normalmente al massimo EUR 20 pp (eravamo in 4 a bordo)
• Bombola gas : di solito compreso nel nolleggio
• Pulizia finale : di solito, al massimo EUR 200 per un barca come la nostra
• Tela mare : ecco il commento ricevuto all’imbarco « non ci sono arrivati »…senza alcuna proposta alternativa. Abbiamo dovuto insistere per finalmente ottenerle.
Purtroppo, questa ditta lavora esclusivamente per se stessa senza NESSUNA considerazione per il cliente.
Meglio rinunciare ad una vacanza in barca che trattare con la YIS.

Diese Basis (Punta Nuraghe) ist eine Zumutung! Dort tummeln sich viele Mitarbeiter, von denen aber nur sehr wenige verstehen was sie dort tun. Keiner der Mitarbeiter spricht oder versteht Englisch, was die Verständigung bei Problemen deutlich erschwert. Vor dem Auslaufen haben wir bemerkt, daß unser Boot Frischwasser verliert (Tank 600 Liter, wir waren 10 Leute, keiner hat geduscht, die Tanks waren nach 24h fast leer). Wir haben das dem Vercharterer vor dem Auslaufen mitgeteilt. Vermutlich hat er aber gedacht, wir hätten das Wasser verbraucht, hat an einem Ventil gedreht und gemeint, es sei alles ok. Wir haben an Board nie geduscht und sind alle anderthalb Tage in eine Marina um Wasser nachzufüllen. Am Tag der Rückgabe stellte sich heraus, dass doch ein Ventil geöffnet war. Die Basis selbst ist nicht gut gelegen. Man kann nicht mit dem Auto nahe heranfahren, es gibt keine Sanitäranlagen, obwohl diese im Basisplan eingezeichnet sind. Einen der Mitarbeiter darauf angesprochen, wusste dieser auch nicht, wo die Duschen sein sollten. Bei einer frühen Anreise, hat man keine Möglichkeit sein Gepäck aufbewahren zu lassen. Desweiteren hatten wir Probleme mit einer der Duschpumpen, diese sprang mehrmals die Stunde spontan an. Da die Duschpumpen mit den Toilettenspülungen gekoppelt waren, musste man beides ausschalten um in der Nacht Ruhe zu haben und für den Toilettengang wieder einschalten, wodurch die Duschpumpe auch mit angesprungen ist.
Fazit: mit diesem Vercharterer nicht noch einmal!

The boat and the skipper were absolutely first class. Dealing with the company, a nightmare. Required the same documents over and over. The photos show 4 pillows per berth. All you get is half a pillow. Its a memory foam pillow cut in half. There was not enough linen and no tea towels. You pay extra for an outboard that was not even full of petrol

Good morning, I strongly suggest you not to charter anything with Yachting In Sardina.
Last summer we rented a YIS bareboat through Click & Boat. The contractual conditions have been clarified to us only after having paid an important part of the total fee, with many unpleasant surprises discovered at the checkout, with additional unexpected costs (i.e. the life raft, to be paid as an extra) and unexpected limitations in routes and navigation.

However, truly serious problems have arisen just after sailing. On the second day, probably due to maintenance shortcomings to the diesel recirculation system in the engine, we found ourselves with over 200 liters of diesel inside the boat, with a little emergency in our hands and obligation to stop for a couple of days. The diesel usually does not ingnite easily, but seeing it sloshing on the underside of the hot engine body has not been a nice experience. For sure the children were very upset, and the holiday was ruined.
We expected support and apologies for the incident, but the charter gave us very little help in the moment of difficulty, charged us all the costs of restoration, without refunding even the lost diesel. The contract forces you to anticipate any expense even if the repairing is made by the charter itself, of course applying pretty high hourly rates.
As I said, our opinion is that the cause of the problem has been lousy maintenance, with absolutely no possible responsibility on our side or possibility to prevent/avoid the problem, and our feeling is that the charter profits from customers' incidents and difficulties. The laughable charter position is that we should have had checked out the engine before sailing - so next time you rent something, please bring a mechanic with you to perform a meticolous and exhaustive mechanical overhaul. Obviously we are currently in a legal dispute with the charter, we will see who is right.
I am available to provide photos and detailed documentation related to what happened. Stay happy, stay safe, do not charter with YIS!

BE AWARE OF THIS CHARTER

My vacation has been completely ruined by what happened:
- for the liferaft I had to pay an hidden cost
- cannot sail more than 2 miles from the coast, cannot sail in the evening, there are a lot of areas that if you enter in you will be charged inexplicable money... etc
- the boat had many failures (engine, lights, toilet push button) and I had to pay for all of them without understanding why I'm responsible for those failures

And of course had many problems to talk to anyone for solving problems.
In marina I found many people angry and that experienced similar problems... but a lawyer can cost to much.

Please, read very very carefully the contract before renting. Even if it's complicated and requires a lot of time. It will save you from destroying the holidays you were waiting for the whole year.

Go round Sardegna and being very well supported all the time from YIS was the expectation we had in advance.
The boat was in best conditions and very good equipped. A Check-In-Process like this I've never had before, I liked it very much. As we had a technical problem (own responsibility) in the south of Sardegna, we get a very good and fast support from the Base to fix the problem. At the end we had to go home earlier then planned, because of a family problem. The very helpful and empathic team of YIS organized everything, very flexible and fast out the normal process, so that we could return immediately at home. Thank you !
Our expectation were fully filed ! We come back ...
Thanks to Andrea and all the Persons in the Backoffice!
Best regards from Switzerland.

Very good experience with YIS, very professional and well organized staff, plus we had the chance to get the boat earlier than planned, which was very helpful as the weather was complicated this week.

Boat well equipped and in good condition.

We have been really satisfied by our experience with YIS! We'll be happy to book again here! Thanks to Mauro, Veronica and all the staff

This company has a very friendly staff but the management is arrogant and very customer unfriendly.
We arrived at noon on a saturday tired after a long trip and asked if we could enter the rented boat. They told us that the procedure was not finished and the boat was ready at 6 pm. We went to town to get groceries and returned at 3. We asked again if we could enter the boat but were told again that we had to wait for the sms. At 16:30 we finaly received tje SMS and went to boat and expected someone for the hand over. Then they told us we could go on board ourselves and the hand over would take place at 6 pm. So they left us waiting for 4,5 hours in which nothing happend to the boat. Then they threatened us with €200 penalties during the week in case we would enter forbidden dangerous zones. By SMS they warned us several times that we should find a safe berth for the strong wind.
Al together we must conclude that we have never had a charter company which is so strict and dominant.
(9th time we chartered a boat)

J'ai loué un Dufour 342 cette année et je suis très mécontent. Beaucoup de choses n'allaient pas sur le bateau (nettoyage très sommaire, porte du frigo s'ouvrant en mer, abattant de la cuvette WC cassé, pagaie de paddle cassée...).
Par ailleurs, le moteur de l'annexe ne marchait pas, et ils m'ont tout de même facturé la location ainsi que la réparation du moteur (si si).
Bref... A fuire.

J'ai loué un Trawler le "LUCE DEL NORD"…
avec Yachting Sardaigne à partir de Filovent
Tout s'est extrêmement bien passé
Je suis parti de Corse Pour aller Chercher le bateau, nous Avons été extrêmement bien accueilli par Veronica
la découverte du bateau s'est bien passé, les explications du fonctionnement du bateau a été fluide j'ai juste regretté que le technicien n'ai pas eu le temps de nous expliquer le fonctionnement du GPS
l'accessibilité des interlocuteurs de Yachting Sardinia tout au long de ma location est Top :-) on se sent vraiment accompagné du début à la fin du
bateau est très bien entretenu malgré une difficulté au niveau de la recharge de la batterie de service.
le retour et le contrôle du bateau a été rapide ce qui nous a permis une dernière nuit à bord tout à fait paisible
Merci à Filovent et à Yachting Sardinia

Ottima barca tenuta molto bene, Ottima conduzione e gestione della giornata da parte del Comandante Giuseppe e meravigliosi posti per trascorrere una vacanza in barca a vela con la famiglia.
Tutto il personale è stato molto cortese sia nelle fasi di prenotazione che in quelle di check-out.
Consiglio questa società di charter a tutti i miei amici

L'expérience Yachting Sardinia est plus que mitigée : des bateaux corrects et un service organisé mais des tarifs élevés, un contrat plein de pénalités, des problèmes de maintenance et très peu d'écoute client. Je vous conseille de faire le check-in avec un maximum d'attention et d'exigence. Voici mon expérience :

- Le bateau a été annoncé par sms disponible à 16h et finalement livré à 18h30.
- En conséquence le check-in a été fait en 30 mn et donc largement survolé voire validé en aveugle par l'opérateur.
- Le guindeau disjonctait très facilement et cela ne nous a pas été signalé tout comme la manœuvre de réamorçage.
- Les 2 rames pour l'annexes étaient en fait 2 parties d'une seule rame cassée.
- Le service client affirme que nous n'avons pas signalé les problèmes alors que nos copies d'écran WhatsApp montrent le contraire.
- Une fuite sous l'évier inondait le sol nous obligeant à bricoler puis couper l'entrée d'eau de mer pour la vaisselle.
- Ces différents soucis nous ont obligés à attendre l'assistance 24h à proximité de Portisco sans pouvoir prendre le large.
- Le moteur vibrait tellement au ralenti que nous devions passer le point mort et pousser les gaz.
- La bordure de la grand voile était très molle et pas réglable.
- Les batteries perdaient très rapidement de la charge nous obligeant à des heures de moteur inutiles.
- Nous avons reçu 2 textos affirmant à tort l’entrée dans une zone interdite (définie par une zone de 2 cm par 2 sur une mini carte) avec pénalité demandée.
- de même 1 texto reçu affirmant à tort que nous n'étions pas de retour à temps au port, avec pénalité demandée.
- D'autres locataires de bateaux de 40 pieds ont été soumis à 300 € de frais de port chacun pour 2 nuits passées à Portisco alors que Yachting Saridinia avait envoyé un texto demandant aux bateaux de se mettre à l’abri à cause d’un coup de vent annoncé (le tarif est plus de 2 fois celui du port de La Maddalena, bien plus agréable).
- Le service client s'abrite derrière un contrat ultra protecteur pour affirmer qu'il n'y a pas de problème.

One of the best charter companies of Europe ! Mille Grazie for the perfect support and well maintained yacht.
warm regards from Vienna Austria.
See you next year again !