We bought our wood fired pizza oven through ebay from this company. It's a corner oven with a render finish. Unfortunately the render is nothing short of abysmal. It's literally crumbled away in the s... Vis mer
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I really can't fault the product or the service. Seeing all the reviews about long delivery times and the warning on their website about increased delivery due to Covid 19, I decided to contact Wood F... Vis mer
Sadly disappointing. Brick bases were crudely made & did not fit together well, gaps had to be filled with mortar. Grill tray was coated with a silver substance that came off onto the food & had to be... Vis mer
These pizza ovens are the swiss knives of the cooking world! You pay for the quality, remember that, otherwise you can just buy a cheap analog from your local retailer, but if you are serious about co... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Based in derbyshire, we provide wood fired pizza ovens to a variety of commercial and domestic customers
Kontaktopplysninger
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At last Reply from Woodfired Pizza
At last Reply from Woodfired Pizza
Hi Trevor
we are extremely busy as you probably imagine, sending the same email 17 times in the space of 10 mins, is really silly and child like behaviour, its what I would expect from my 10 year old
On this occasion we will grant you your refund, as mentioned we are extremely busy, you are very different to our usual lovely customers.
your refund will take 3-7 working days to hit your account
regards
woodfired
Trading Standards Here We Come
We ordered and paid for an oven in April. We are very aware of the global effects of COVID-19 however communication is key. To date we have had two promises of a delivery, neither of which has happened. If you are unable to deliver just be honest with your customers and they will understand. Their telephone is unmanned with a pre-recorded message and no option to leave a voicemail and they are selective about which emails they respond to. AVOID AT ALL COSTS
Increased their price after I ordered and paid for goods
I purchased a wood fired pizza oven and paid for it in full via Pay pal. I received an email the same day thanking me for my business and confirming my order. A week later I emailed them to ask if they had any news on my order and I received no reply. I emailed for a second time 10 days later and explained I was worried as no one had been in contact with me. Finally 11 days later I had a reply saying that there would be an extra delivery cost of £50 and how would I like to pay. I emailed back and explained that I had already made the payment and there was no mention of any “extra” delivery costs. I refused to pay the charge so they cancelled and refunded my order. I’ve wasted 2 weeks waiting for our pizza oven. It’s a shame, we run several catered and self catered properties in the French Alps and will be installing ovens in the gardens of all of our properties, we just won’t be using this com many to supply them. They have lost a decent order due to their poor customer service and greed.
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