Direct Stoves Anmeldelser 294

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For 2 dager siden

Hi Sion,

Thanks again for your order and for your review,

It's good to hear that delivery was reasonably quick and the item well-packaged upon receipt.

Your recommendation would be greatly appreciated. Please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 2 dager siden

Hi Liz,

Thanks for your review.

We are sorry for any inconvenience regarding the delivery. Shipping is generally via a third-party courier and while any requested dates are adhered to as closely as possible, they are not 100% guaranteed. It is thankfully rare that this happens, but it is not unheard of for items to go out ahead of schedule if a local depot is trying to clear a backlog or even due to basic human error.

Regardless, we're glad that you've been enjoying the Morso grill and please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

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For 2 dager siden

Hi Sarah,

Thanks for your review,

We're really pleased to hear that you'd recommend Direct Stoves based upon your experience with us. As you mention, we offer quick and secure delivery for our range of stoves and with competitive pricing, including free one-man pallet delivery to mainland UK addresses.

If we can assist further then please don't hesitate to get back in touch,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 2 dager siden

Hi Darryn,

Thanks for your positive review,

We're sorry for any inconvenience but we're glad that our customer service was responsive and able to find a resolution ASAP,

If we can offer any further assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

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For 5 dager siden

Hi,

Thanks for your review. We're glad to hear that the service received from Direct Stoves was very efficient,

Please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 5 dager siden

Hi Alasdair,

Thanks for your review.

It's good to hear that your experience with us was positive overall, though we are sorry for any confusion regarding our delivery service.

As per the delivery information on our website, "for deliveries to the Channel Islands, the Isle of Man, and all other Offshore Islands, a delivery charge may apply. We will contact you to confirm the delivery charge for these locations". This does include Scottish islands and we can only apologise if you feel that this was not clear prior to purchase.

https://www.directstoves.com/delivery-information

If there is anything else that we can do to assist then please let us know,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 5 dager siden

Hi Julia,

Thanks again for your order and for your positive feedback!

Please let us know if we can assist further,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 5 dager siden

Hi,

Thanks for your review,

We're glad that your experience in ordering with Direct Stoves has been so positive. It's also fantastic to hear that the delivery was prompt and the items securely packaged,

If we can offer any other assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

For 5 dager siden

Hi Chris,

Thanks for your review.

We're glad to hear that our customer service was excellent and we'd really appreciate your recommendation,

Please let us know if we can offer any further assistance,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

14. mai 2026

Hi Sally,

Thanks for your order and for your review,

We are sorry for any inconvenience regarding the missing items, but we're glad that our customer service team was able to resolve the problem as quickly as they could.

It's also great to hear that you were impressed with our products and pricing,

If we can assist further then please let us know,

Kind regards,
Direct Stoves & Fireplaces

Svar fra Direct Stoves

14. mai 2026

Hi Phil,

Thanks for your feedback.

We are very sorry for any inconvenience. At this time of year (and especially in terms of demand for outdoor stoves, BBQs, pizza ovens, etc.) stock levels can sometimes fluctuate erratically.

We have asked the web team to double check whether the pizza oven in question has now come back into stock and if not then this will be urgently reflected on our website with a new expected lead time.

It's good to hear that our team was responsive and that they were able to process your refund ASAP, and can only apologise that this was necessary.

If you need to check stock and availability for any potential alternatives then please don't hesitate to give us a call on 0161 376 4181 and we'll be happy to advise,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

14. mai 2026

Hi Paul,

Thanks for your review.

We were sorry to hear about the part missing from the original delivery but glad that the customer service team could resolve this for you ASAP,

If we can offer any further assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

12. mai 2026

Hi Diane,

Thank you for your feedback,

We are very sorry for any inconvenience relating to this order. It is always our intention to offer the best customer service that we can, and we do understand and appreciate your disappointment in this instance.

To offer some context, this particular order as confirmed with our showroom team includes goods from four different manufacturers. The bespoke tiled slips and hearth from one of these appear to have been delayed without the supplier notifying our warehouse team.

While goods are checked into the warehouse and outstanding items chased as a matter of course, because we had already received a fireplace chamber as a stock (non-bespoke) item from the same manufacturer, the warehouse team appear to have marked this order down as fully received. This will have been down to human error and we can see that our team apologised at the time for the honest mistake.

The issue reported with the surround legs and slips was not something that will have been evident to the warehouse team upon receipt. Your surround was driven directly to the manufacturer on the same day that this was reported and at our cost, to ensure that we could get it altered as a matter of urgency. We can only apologise for the further delay to fitting.

It is also worth our mentioning that you informed the sales team that you were going away until the 10th, and a member of the team rearranged other jobs to ensure that the 11th was free as the earliest possible installation date. We do feel that this illustrates the effort made by our team to expedite a satisfactory resolution.

In light of your experience, if there is anything that we can do to assist in future then please let us know,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

11. mai 2026

Hi Martin,

Thanks for your review,

We're sorry for any inconvenience but it's good to hear that the customer service team was so helpful and were able to resolve the issue promptly.

If there is anything else that we can do to assist, please let us know,

Kind regards,

Direct Stoves & Fireplaces

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11. mai 2026

Hi Gill,

Thanks for your review,

We're glad to have been able to answer your questions and happy that the fire has arrived safely.

Please let us know if we can offer any other assistance,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

14. mai 2026

Hi Adrian,

Thanks for your kind review. We're glad that your experience in ordering with us has been so positive,

Please let us know if we can assist further,

Kind regards,

Direct Stoves & Fireplaces

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14. mai 2026

Hi Stacey,

Thanks again for your order and for your review.

The Legend Garden Cube is a really stunning outdoor stove and it comes highly recommended. We're glad that you received such good advice as well,

If we can offer any further assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

Svar fra Direct Stoves

8. mai 2026

Hi,

Thanks for your kind review.

It's fantastic to hear that our team was helpful and that you were impressed with the service received,

If we can offer any further assistance then please do let us know,

Kind regards,

Direct Stoves % Fireplaces

Svar fra Direct Stoves

5. mai 2026

Hi Reg,

Thanks for your review,

We are very sorry for any inconvenience to yourself and your customer.

We can see that the goods on your order were arranged for dispatch and due for delivery on 1/5/26, as you requested at the point of ordering. Based upon all available information, we can only suggest that the delay was on the part of the courier, possibly due to the number of consignments in their system over the bank holiday weekend.

Our dispatch team was contacted you to advise that delivery is now due today with a time slot having been provided. Please let us know if we can offer any other assistance.

Kind regards,

Direct Stoves & Fireplaces