Wilsons Epsom Anmeldelser 

Harry Hope, has been wonderful.
Helped me chose my first EV car.
Very information and kind.

I had a very disappointing experience with Wilsons MG of Epsom, particularly regarding their customer service and handling of a deposit refund.

After deciding to withdraw from a purchase, I was advised that my deposit would be refunded within 5–7 working days, which I fully understood given standard fraud checks. However, after waiting the full period, I discovered that the refund had not even been processed.

While I appreciate that mistakes can happen, what followed was even more frustrating. We waited another few days of no proactive communication. I was left chasing for information on multiple occasions, and given different reasonings such as our 'MD has to authorise but has been in an all day meeting' to 'Accounts weren't aware of the refund' & a 'there was a 'glitch in the banking system'. The Sales Lead promised it would be sorted via bank transfer prior to the weekend, only to call to confirm it wasn't going to happen.

The lack of transparency, urgency and lack of apology was concerning. At times it genuinely felt as though the refund would not have been processed at all had we not continued to follow it up. I would like to thank Tracy & Beth from the customer care team who provided support where possible. After a final chase, we now understand a transfer has been made and we await receipt our end...

Overall, this experience has been defined by poor communication, lack of accountability, and unfulfilled promises. I would strongly urge others to proceed with caution and ensure everything is clearly documented if dealing with placing a deposit.

Excellent service with Michael! He was very helpful, kind, attentive and answered all our questions. Highly recommended!

Matthew was great and took his time to make sure my daughter understood all her options. Smooth sales process with no pressure. Highly recommended.

Amazing service, very friendly, put me at ease buying my first car!

Very helpful for understanding electric vehicles on offer

Outstanding gentleman. Full of knowledge and a lovely relaxed attitude. A wonderful experience. Never thought I would say buying a car was an enjoyable experience but I can now!!!

Very friendly and efficient. Clear and informative.

Super experience. Very friendly. Nothing too much trouble and great attention to detail.

The service provided by Aaron Evans as point of contact and from the engineer’s is the best I have ever received.
From my initial enquiry about my car through to work completion,Aaron kept me informed and made me feel a valued customer.I have every confidence in the service team here,and although they are not local to me,I will return to them for my car services.

Brilliant experience from start to finish. Henry from Peugeot was amazing, he showed us the car we thought we wanted, but also showed us other options when that car didn’t actually fit what we needed. We felt no pressure to buy from him, but he found us the perfect car for our needs, in our price range- and it wasn’t what we’d originally thought it would be! Henry communicated well keeping us updated and answering all our questions. Would absolutely buy from there again.

Matthew really friendly helpful polite and thorough and answered my questions fully.

She is so attention. She is very sweet. she is a good person.

My experience with this dealership has been extremely disappointing and stressful.

From the beginning, I reported issues with the vehicle shortly after purchase. Despite several visits, long journeys between Bristol and London, and repeated attempts to explain the problems, I often felt that my concerns were not being taken seriously. I spent significant time and money travelling and lost income from my private hire work, which is my only source of income.

Following the replacement of the front camera, new problems appeared, including the Lane Departure Prevention system no longer functioning correctly. I repeatedly raised concerns regarding the speed sign recognition system and unusual dashboard noises, but was initially informed that no faults could be found.

Communication was also frustrating. I made numerous attempts to contact the dealership and had to send multiple emails before receiving responses. At times, I felt ignored and left without clear updates regarding my complaint.

Buying a new vehicle should provide confidence and peace of mind. Unfortunately, this experience has caused considerable stress, disappointment, loss of earnings, and a loss of trust in the dealership. I sincerely hope that no other customer has to go through the same experience.

Henry was so lovely, spent so much time with us going through different cars.
He really is great at his job and truly cares about the customer experience

In March 2026 my Jeep Renegade had warning lights on the dash. I took my car to the service center for repair. I collected my car & paid the bill. A few days later I noticed that the plastic casing on the driver side had been damaged. I contacted the service center who requested photos to order a replacement casing. My car was due for a service & MOT in May. I followed up with the service manager to book the service & to enquire about the plastic casing. My car was booked in for the 27th May. I booked a loan car with Mr G.L who was very helpful. At 16h00 I was called by the service advisor H.M to say the service & MOT was completed they just needed to fit the plastic casing but my car would be ready by 17h30. I got half way to Epsom when I received a call from H.M to say they wouldn't have my car ready that day & she would call me the next morning. The next morning I received a video from the techician showing my car now had an oil leak which would cost over 2K to repair. H.M then called to ask me whether I'd like to go ahead with the repair. I was extremely shocked as I had no warning lights before the service indicating an oil leak. I need a car for work so had no option to say yes to the repair. She advised me to keep the loan car. I then contacted HM on 1st June to enquire what was happening. She left me a voice mail to say the part would only arrive in July & they were trying to source a different vehicle for me through Jeep. I then received a call from HM on 4th June to say my car was repaired & I could collect it. I collected & paid the bill on the Friday. HM was in her lunch break & I asked to speak to the service manager as I had emailed him a few times but he was not available. When I left I asked the Service advisor to ask the service manager to contact me & she promised she would email him & leave a message. Mr G.L who arranged the loan car for me was very understanding & waved the cost of the 9 days loan to which I'm very grateful. He mentioned that he would speak to the service manager. I am a sensible person & know that things can break down & repairing cars cost a lot of money. All I wanted them is to acknowledge that,
1. they damaged my car in March & it was just per chance I noticed it.
2. Why was I told my car had passed the MOT &service was completed & was ready to be collected when it clearly wasn't & I had to turn back.
I feel their technicians should be honest when they damage your car & I would like the communication between the technician & service advisor to improve as I feel it is very poor at the moment. It would have been nice for the service manager to have acknowledged my queries in my emails to him.

It was a pleasure dealing with Matthew D at the Wilsons Peugeot Dealership in Epsom, who was very helpful whilst we were looking for a car for our daughter and helped to narrow it down to a Peugeot 2008 and Toyota Yaris. Following the info Matthew provided and test drives, we opted for the Peugeot and Matt helped to make the whole process in buying the car smooth and accommodating to pick up the car. Great experience!

Friendly, informative dealer.

Update - 25 June- I have still not received a response other than the below promise to look into the issue. I also now have an issue with the boot not opening! Now booked in but having to wait over a week for appointment.

We bought a car (Hyundi i10) a couple of weeks ago. Whilst the car appears fine the communication has been poor and there have been a couple of issues/disagreement over what was included in the price.

We were overcharged and had to be refunded. The sales person said the tax would be included when we were test driving. However disagreed to this on picking up the car. After a standoff they did eventually agree to pay it.

Prior to pick up I emailed, left voice mails and called 3 days running before getting a response when trying to arrange a convenient date to pick up. Eventually having to ask for the manager.

When we were viewing the car there was a full set of mats in the boot. I checked and the sales person said they were included. When I got home I realised they were no longer in the car. I have rung and text messaged to ask for them but got no response.

I would recommend you double check payments and get any discount in writing before paying the deposit.

15 June - awaiting follow up

I have 3 reasons why I feel it my civic duty to warn people before they do business with Wilson's.
1. In my quest to purchase a car I saw many dealerships. This is the only one that does not refund a deposit. The only one.
2. When I asked about the MOT. I was told it's all online. They failed to tell me about the advisory of the rear brake disc. Had I known it would have swayed my decision to purchase.
3. This car was sold with a USB port. It is not compatible with my USB iPod. However this was not in the spec'. If not all USB devices are compatible , it should be declared.
That's my experience.