William Davis Homes Anmeldelser 

The William Davis after-sales care is excellent.
Lindsay coordinates her team in an efficient and friendly manner.
Ricky visited my home to sort my issue out. He was friendly, professional, and did an excellent job. He went above and beyond to provide a First Class Service.
Thank you Ricky and Lindsay.

Recently, we purchased a home in the Houlton development and couldn't be happier with our experience. The process was seamless, and the quality of both the service and the build has been outstanding.

From the very beginning, Bev from the sales office was incredibly helpful, guiding us through every step. Yvette was also fantastic. Both ladies were always available to answer our questions and provide support. Their customer-focused approach made the buying experience stress-free.

The craftsmanship of our home is very high, something that has been reaffirmed by external contractors we've hired for additional work. The snagging list was minimal, which speaks volumes about their attention to detail and quality control. The site managers, Chris and Callum, were very supportive, and any concerns were addressed quickly.

Post-completion customer service has been impressive so far. Lindsay and Tracey have been extremely responsive. Any snags we reported were resolved quickly. It's reassuring to know that WD Homes genuinely care about their customers even after the sale.

Overall, I'd highly recommend William Davis Homes. The combination of a high-quality build, a helpful sales team, and excellent aftercare has made this a fantastic experience!

Great service from both the customer service team and the workmen sent to complete any minor issues raised once in our lovely new house!

After being a little disheartened by another developer we decided to nip into the showroom at William Davis to see what they were like. Long story short, I felt so much better after visiting and it was all thanks to Amanda. She was real, honest, helpful and most importantly, kind. She made us feel excited again! Amanda gave us lots of information on the developer, the plots, the area and an address to enable us to see one of their other showrooms. The Dove is the showroom we saw and it really was gorgeous. Its people like Amanda that make you want to go back and give them your money. Thank you, Amanda, you turned our day around.

We walked into the new Castle Donington build and we're greeted by Amanda, she was absolutely fantastic explaining all the processes and extra information. We were feeling very out of our depths when buying our first house and Amanda was absolutely fantastic! Can't recommend her enough!

From our initial contact through to completion and beyond Bev the William Davis Sales Advisor at Houlton, Rugby gave us exceptional service and friendly guidance. Bev was extremely knowledgeable and reactive to our many questions through the process and liaised with the site management team on a number of occasions to provide us with answers to our queries. Every time we met up with Bev on our visits to the show office Bev was always very friendly and super helpful.

We purchased our forever home at Hastings Green Kirby muxloe. June Hall sold the house to us and she was AMAZING. From the minute we made enquires to the day we got our keys and beyond.
She does what she says she is going to do, and even now after she has moved onto other developments, June is still available to contact with any queries and just have a catch up when she’s not run off her feet.
Thanks to June we have our dream home.
The house is beautiful and the location is stunning.
We have had the usual teething problems and even a big water leak. The customer service team , Vicki and Sometimes Tracey have been on it like a car bonnet. Everything sorted in appropriate times. They are extremely professional and always get everything resolved to our satisfaction. Or are still working to resolve for us.
The workmen and ground men who have dealt with these issues are all again professional, polite and definitely go above and beyond.
They take great pride in their work. We did have one let us down several times , but this was rectified by their colleagues who stepped in and nothing was then too much trouble, which more than made up for that one persons incompetence.
All of those that we have had contact with are a credit to William Davis.
We would recommend this company to purchase your home from without a doubt.
Jo and Lee

Tracey at William Davis MH is amazing she made the whole experience very pleasant and provided us with prompt service and knowledge throughout the whole process she is also very caring and always greets you with a warm smile. We also met Sue towards the end of our process and Sue was equally as welcoming and caring.
William Davis homes are built to an excellent standard and the preparation and handover care is also excellent. Couldn’t recommend enough, especially after speaking to others with other house developers they have had very poor experiences.
I would highly recommend this house builder thank you for all you’ve done and continue to do for us

In recent years I've not come across a company as customer focused as William Davis.

The sales experience from Nicky was a pleasure, she made the whole process incredibly easy and she took all of the stress out of it with clear communication and kept us updated every step of the way.
The positive communication hasn't stopped, with fresh flowers and champagne delivered when we moved in.

We had an unfortunate DIY accident with some plumbing between Christmas and New Year and within 24 hours Tracey had been in touch to check that we were ok and how William Davis could help, this included Ricky being called out on a weekend and working meticulously to fix and make good the issue. We honestly didn't expect this kind of response, it was hugely appreciated - and the workmanship from Ricky is exceptional.

We're both blown away by the customer service we've received from the team at William Davis and wouldn't hesitate to recommend them to anyone looking for a well-built new home.

Excellent service from Jules. Plenty of choice and honest advice.

My husband and I have just moved into our new home and this would not have been possible without the excellent service from Jules. She definitely goes way above and beyond and makes you feel special every time you speak to her.

Paul met us for a tour of the new house and he was so thorough we didn’t have any outstanding questions.

The house itself is of superior quality and it feels like a lot of care and attention was taken when designing and building the house. I would definitely recommend William Davis to anyone who wants an exceptional new home.

When I decided to buy a new home, I knew I wanted another William Davis property. The quality is consistently exceptional, and their aftercare has been outstanding. I’d also like to give a special thanks to Nicky, who guided me through the entire buying process—she was absolutely fantastic.

I just want to say a big thank you to Kelly the lady that was in reception a year ago i can’t believe she’s not working for you anymore she was the best person ever!! she was very helpful and couldn’t do enough for us she’s the reason we bought our house she went up and beyond nothing was any bother to her she helped us tremendously always there at the end of the phone and in person when needed
it makes me want to leave lace fields because she’s not here
it’s sad she’s not with you anymore i talk to a lot of neighbours and they all miss her it won’t be the same without her

Nothing but positive things to say about William Davis Homes. Right from the first visit to Buttercup Fields, Nicky was welcoming, helpful and supportive throughout the process through to completion. Due to my situation I needed to move in as soon as possible and everyone worked really hard to make it happen and I’m over the moon with the time frame everything happened in. Thank you to all involved at William Davis and I can’t recommend them highly enough!

Having found our perfect plot on the building plans nearly two years ago we've had many months to keep popping in and bugging Nicky in the sales office until our house, last one on the build plan, was finally released for us to buy. We've watched it grow from foundations to completion and it's been so exciting. We've had a brilliant experience and any snagging has been sorted straight away by Tom the great site manager.
We're so happy with our lovely new house and are looking forward to our first Christmas in it.
Particular thanks go to Nicky who has been there from the start of us first visiting Shepshed and seen us through everything.

Great experience throughout purchasing and moving into my property. Built and finished to a very HIGH STANDARD. A big thank you to all involved.. Bev and Yvette Sales team / ladies both amazing. Both site managers have provided excellent support. Thank all at William Davis, highly recommended.

Great experience throughout purchasing at Buttercup Fields.
Built and finished to a high standard with snags resolved quickly, if not ahead of completion.
Special thanks to Nicky throughout the purchase, and Tom in following up on the minor snag work once moved in.

Great customer service throughout the house buying process. After sales customer care has been equally as good. My only slight criticism is that internally there is only 1 coat of paint on all walls, two would have been much better. Having said that I would still 100% recommend William Davis.

I wish I had known better before investing in a home from William Davis. If I could give them zero stars, I absolutely would. The nightmare that has been our experience with this company continues to worsen with every passing day.
ABC in Customer Service? Utterly Useless.
I have never encountered such a dismissive, incompetent person as ABC from their customer service department. It's almost as if she's been trained to ignore, deflect, and deny everything you bring up. Every time I've reached out for help with an issue, she responds in the same robotic manner, offering no real solutions. Instead, she just tells you that she "can't do anything" or that "it's within industry standards." Good luck getting a straight answer or, heaven forbid, any follow-up at all. She never calls back. I’ve literally had to call 50 times in a row, and it’s the same story every time. Her attitude is beyond frustrating, and it feels like she’s just trying to wear you down so you give up.

The "Repairs" Are a Joke
To make matters worse, the "repair" team they send out is just as bad. These workers come in, act like they’re doing you a huge favor, and then leave the job half-done, or worse, make things worse. It’s as if they’re working against you, not for you. They act like they’re paying out of their own pocket to fix the issues. I’ve had these so-called "professionals" do shoddy work, and then just give up after a couple of attempts. It’s a slap in the face. My shower’s still leaking, and my windows and doors are still poorly installed. You can tell that no one at William Davis cares enough to actually fix anything.

Endless Problems, No Solutions
We’ve been dealing with the same issues over and over: leaks, cold drafts, and faulty installations. Despite multiple visits, no one seems to have the skills or motivation to fix even the most basic of problems. It’s almost like they’re hoping we’ll just go away or that we'll stop asking for repairs. After five visits to fix the same issues, the repair team now claims they can’t do anything else. Meanwhile, we’re stuck living with subpar conditions. Our home was freezing all winter because the windows and doors weren’t properly sealed, and we were forced to keep the heating running 24/7 just to stay warm.

Skyrocketing Energy Bills
The worst part? Their "energy-efficient" homes are a joke. We spent over £2.5K on energy bills in just six months because the house is poorly insulated and not airtight at all. This is not what you expect when you buy a new home from a company that claims to build energy-efficient properties. Instead of saving money, we’ve been hemorrhaging cash on bills, all because William Davis Homes refuses to properly address the issues with their construction.

Unequal Treatment and Discrimination
What really stings is the blatant discrimination we’ve faced. William Davis Homes seems to cherry-pick which homeowners to help. Some people get fast responses and solutions, while others (like us) are left in the dust. It’s clear that they don’t treat all customers equally, and some problems just never get addressed. It’s a terrible feeling knowing that, despite your ongoing issues, no one is taking you seriously.

Bottom Line: Avoid William Davis Homes at All Costs
This entire experience has been one of frustration, wasted money, and broken promises. If you care about your hard-earned money and your peace of mind, stay away from William Davis Homes. Their customer service is a disaster, their repairs are pathetic, and the overall experience has been nothing short of disastrous. We’ve been dealing with the same issues for months, and it’s clear they don’t care one bit about fixing them. Do yourself a favor and invest in a home from a company that actually values its customers. Trust me, you’ll thank me later.

Oh, and here's the kicker: when the repair team calls ABC in customer service, she picks up immediately—every time. But when I as the customer try to reach her, she never answers my calls. Not once, not even once in the past year and a half. It’s almost like she’s got a special line for the workers and a whole different one for the actual homeowners, because it’s impossible to get through to her.

It’s absolutely shameless and a complete joke. This kind of behavior is beyond frustrating and insulting. It’s clear that customer concerns are just an afterthought for William Davis Homes. The fact that their customer service representative can pick up the phone immediately when it’s convenient for the repair team, but never when it’s a paying customer trying to resolve issues, speaks volumes about their priorities — and none of them are in favor of the customer.

Excellent service from the start, all staff were very helpful in helping me get my first home. Snagging issues fixed quickly too. Overall would recommend.