Redrow Anmeldelser 9 499

I wanted to say a big thank you to the team member Toby from Redrow who carried out repairs at my property. They were extremely professional, worked tidily, and left no mess behind at all.

What really stood out was how considerate they were—I was able to continue working from home without any disruption while the repairs were taking place, which made a huge difference.

Great service all around—thank you!
(The Foxgloves - Plot 140)

Possibly the worst developer and customer service possible. Terrible build quality. The finish is amateur at best and the design is just ridiculous. And the response from Redrow? Generally just a shrug and then they get the cowboys back in to “fix” the issues. Avoid these clowns at all costs. Bellway were far better. Christ, even Taylor Wimpey were better and that’s saying something!

You will notice majority of these reviews are praising the sales staff (doing their job) or after care operatives fixing dodgy or faulty workmanship (and doing it well)
You don’t see much praise for the actual quality or workmanship of the actual houses you receive and the aftercare customer services.

Since the home preview where we viewed an unfinished house (meant to be complete, finished, snagged and defect free at this point ready for keys handover) it has possibly been the worst 22 months of my / families lives.

Everything to do with the lead customer service individuals was fine initially whilst the NHBC reports / questionnaires are in play,. Once those have passed, then awol afterwards, phone calls ignored and full of lies and dragging their feet on certain promises made.
Back and forth with emails, waiting and waiting and then chasing a response.
Incredibly frustrating and tedious.
Wasting my time and my partners.
Pushing the feeling like they are doing us a favour by organising and fixing issues that should never have been present in the first place.
All just to get your house up to a quality and standard as you would have liked it in the first place for the premium price paid.

If anyone would like a run down or any advice before buying / NOT buying please message me. I have 1200 pictures, emails and messages documenting all approx. 112 visits and counting (2 more next week) of contractors dealing with various issues including but not limited to - internal walls pulled down and rebuilt, garage walls down and rebuilt, full repointing, and 2 (soon to be 3) full en-suites / bathroom floor tiles ripped up and redone. (More dates tbc)

We are still awaiting a response to our ongoing complaint from senior individuals regarding the finishing of our rear garden and some promises made (ongoing from day 1, 22 months)
This has lead me to post this review..

Really great experience. Lyndsay has been outstanding throughout. Just overall a fantastic experience.

Florence at Mandeville Crescent, Saffron Walden sold us our home and has been SO helpful from the get go! She supported us through it step by step. From selecting the extras, moving and getting the right details. I would highly recommend. We are now living in our dream home and the street is beautiful too!

Hello Redrow,

I live on The Maltings estate in Llantarnam, Cwmbran, and for the past five years we have been paying extortionate maintenance fees to both yourselves and your appointed contractor, FirstPort, because the council has not adopted the land.

After contacting Torfaen Council to ask why the estate remains unadopted, they informed me that the issue lies with you. They stated that you have not issued a Section 38 agreement confirming that the roads and pavements have been constructed to the required adoptable standard.

The Maltings also contains a play park, and I am unclear whether this falls under Section 38 or a different adoption process. Could you please clarify whether the play park is included, and whether the council has a legal obligation to adopt this area? At present it is being heavily used — and in some cases damaged — by people from outside the estate, yet residents are expected to cover the costs.

I have already emailed you regarding this matter. Please could you respond as soon as possible.

Many thanks.

Appalling. I rented my home to a lovely disabled mum and daughter, last minute while Redrow did their’s up. They said they would pay for repairs. Nearly 4 months on and despite emails agreeing to pay and return deposit to me for repairs, they have not.

Continually ignore me. What are my options?

Worst company to deal with, ignore major faults and try and hide issues across the whole site. Do not take any responsibility and are in denial on how bad they are.Management are aware and when they are not tying people up in NDA they try to bully you.
Reposted as they had it removed…
Since this review many other houses have had issues ignored and parts of the builds are not to building regs. Disgusting

We recently purchased our home (The Hampstead)at Kensington Gate in Worcester with Redrow Homes, and the whole experience has been excellent from start to finish.

A huge thank you to Donna, Julie, and Rosanna for all their hard work – they were incredibly helpful throughout and made the process feel smooth and stress-free. Donna in particular kept us fully informed every step of the way, which we really appreciated.

The aftercare has also been fantastic, which makes such a difference once you’ve moved in. We’re absolutely delighted with our new home – it’s a beautiful house on a lovely estate.

We would thoroughly recommend Redrow Homes at Kensington Gate. A truly fantastic team!

I visited the Leestone Chase development this week & the lovely Suzi, in the marketing suite, couldn't have been more helpful. She gave me a complete overview of the development & showed me one of the beautifully fitted showhomes. She also shared her extensive knowledge of nearby Redrow developments, that may also be of interest. I'm still searching but would have confidence in dealing with Redrow.

Redrow - Worcester Royal gardens.
sales staff excellent!
special mention to Donna, wonderful experience from start to completion.

Hello Trustpilot,

I spend myself my kind time writing here from my honest. If you are looking for an house. Please hear from my experiences I had with Redrow.

I am still going through my first time buying an house. I had made connections with Lyndsay and Emily, two Redrow staffs in Centurion Fields's shop for about four months counting, we all made noble conversationalist during my research on brand new houses. Giving me many proper answers and details with prove in all spider diagrams and flow charts that makes myself worth trusting Redrow. All show homes and on the tour to realistic Redrow are what I expect.

At the behind the scene. Lyndsay and Emily are both kind people to speak to. They offered a hot and cold drinks and we did all have plenty of wonderful chatting about fictional characters and imagine worlds we do fancy to live in. Overall I do enjoy speaking to Emily and Lyndsay in both yin and yang (formal and informal) talking skills and I always look forward to our appointment and on the tour to new home in Redrow.

After visiting to other construction companies nearby, social media and rumours. I am still in the middle of the long road buying my first noble home, where is living in the edge of stunning phenomenon houses, and I remain to work hard for my dreams.

I do believe Redrow is the best construction company in Yorkshire and United Kingdom.

Yours sincerely,
Spencer Wolf.

The guys were reliable and professional and got the job done with no disruption to my daily life

Moved into a Redrow new build in September and unfortunately had a very poor experience when a serious issue arose.

A serious issue arose, causing significant internal water damage and requiring large parts of the house to be stripped and refitted. Redrow have since acknowledged that we were not provided with the necessary information at handover to prevent this — something that would have avoided the damage entirely.

Despite this, the situation has been handled extremely poorly. The works have been slow, uncoordinated and frustrating to manage, with contractors not being booked properly, long gaps between visits, and no clear plan to resolve everything efficiently. What should have been treated as a serious issue has instead been approached as a “gesture of goodwill”, which is not acceptable given the circumstances.

We are still dealing with outstanding issues weeks later, with basic items left unresolved and timelines pushed out unnecessarily. This has taken a significant amount of time to manage personally, which should not be the case.

The house itself has also had multiple snagging issues, and the overall quality of workmanship and aftercare has fallen well below expectations.

For a developer of this size, you expect accountability, organisation and professionalism when things go wrong — unfortunately that has not been our experience.

I will now be submitting a formal complaint and, escalating the matter through NHBC to seek resolution. Would strongly advise others to be cautious and ensure everything is thoroughly checked and documented before moving in.

We purchased and moved into our new Redrow home in Saxonbrook, Devon, in January 2026.

Unfortunately, both the external and internal finishing of the property were to a hugely disappointing standard. Within a week of receiving the keys, we submitted a snagging list comprising approximately 110 items. These ranged from serious issues—such as lack of hot water, damp, and structural damage—to more minor decorative concerns.

Over the past two months, only around 18 of these items have been addressed. Of those, 6 have either been completed to an unsatisfactory standard or, in some cases, the issues have worsened.

We were informed two weeks ago that the entire house would be redecorated; however, no one attended and no further communication was provided.

In addition, the site agent advised that the front door—cracked along the frame—would require replacement. Despite this, Redrow instead sent a contractor to carry out a cosmetic repair. We are now being told the door will not be replaced, even though it does not close properly.

We currently have no idea when these issues will be resolved and have no confidence in the people dealing with our complaint.

All in all we feel thoroughly let down by Redrow South West.

Emma-Louise at the Harrogate development has been so helpful, spending several hours with us last weekend to help us reach a decision. Thank you. Chris and Jo.

So far our experience has been excellent.

We are using Redrows part exchange scheme (after a very fair offer on our existing house) to purchase on the Gleaves View development (Daresbury Garden Village) and it is making the whole moving experience so straightforward and stress free.

Gabby, Olivia and Sophie, who we have dealt with so far, have all been very friendly, helpful, and answered all our multitude of questions quickly and professionally. We can’t thank them enough.

Excellent explanation of detail at Oakleigh Fields and Hamlet Park.

Darren from the after care team on The Grange at Yew Tree Park in Burscough has been fantastic when coming to sort out our snags. Nothing has been too much trouble and his work is to the highest standard. He's been very helpful when giving advice and has really gone the extra mile when it comes to making things right in our new home.

I’m extremely disappointed with my experience with Redrow. What should have been a straightforward issue has turned into a frustrating and ongoing problem.
The boundary fence for my property has been installed in the wrong position and should never have been built like that in the first place. I even raised concerns about the fence position before it was constructed, yet this was ignored. It also does not match the drawings I was presented with at reservation or exchange. The correct boundary has since been confirmed by a surveyor, and the presence of a retaining wall makes the error even more obvious. This issue has been going on for 2½ years, long before the neighbours were even in.
It is shocking that part of my garden now falls within four other people’s gardens, which has created an ongoing confrontation. The neighbours understandably do not believe I should have access to my own garden via their properties, leaving me in an extremely difficult and unfair situation. Where boundaries were going to look the same walls were taken down and rebuilt to allow for a fence to be positioned closer/ on the wall.
Despite this being clearly identified, Redrow have refused to correct it. What’s most frustrating is their reasoning—they’ve claimed that moving the fence would present “health and safety” concerns. This feels completely contradictory given that the surrounding streets have been left with obvious trip hazards, which they’ve made no effort to address and they have built a fence exactly how they say they can’t. Redrow continue to rely on “health and safety” as an excuse rather than admitting that the real issue is the cost involved in putting things right.
To make matters worse, further in to the development where there are similar boundary arrangements, they have clearly changed their construction method for building the fences. This only highlights that my boundary was constructed incorrectly from the start.
Their customer care team initially acknowledged the issue and gave assurances that the fence would be moved. However, after repeated follow-ups, they’ve now gone back on those promises and are saying the work can’t be done. This lack of consistency and accountability is unacceptable. There has also been poor involvement and support from the customer care team, the managing director, and the construction team throughout this entire process.
Overall, the experience has been disappointing. Poor communication, broken promises, and a refusal to take responsibility have made what should have been a simple fix unnecessarily stressful. I expected far better from a developer of this size and reputation. Overall the build quality has been shocking, I’ve had 4 new front doors as well as 4 new back doors all because the quality is substandard with the product either bowing or delaminating. I’d addition there as been plug sockets missing in my house that have needed to be added later, plus sockets that spark or have cracked.
Substandard materials and I feel the worst is yet to be exposed the longer I live there.

7th Apr 26 -This issue is now with the NHOS for mediation.