Wickes - Bexhill Anmeldelser 

Jess and Wesley were amazing and really went the extra mile to help when I had a problem with delivery of some gravel. I was so impressed, though I still only have half the delivery I’m confident the remainder will arrive on time.
Thank you both again.

I can’t recommend George Masterton highly enough for kitchen design. From the very beginning, George was professional, knowledgeable, and genuinely listened to what I wanted. He took my ideas and turned them into a beautiful, practical design that completely transformed the space.

His attention to detail, creativity, and understanding of both style and functionality really stood out. George was patient, approachable, and always happy to explain options and offer expert advice throughout the process. The end result exceeded my expectations, and I’m absolutely thrilled with my new kitchen.

If you’re looking for someone who is reliable, talented, and truly passionate about what they do, George is the person to go to.

George was fantastic. He remained calm, patient, and understanding, which really helped me stay engaged throughout the kitchen design process. As someone who is neurodivergent, choosing such a large purchase can be overwhelming, but George created a low-pressure, supportive environment that made all the difference. Thanks to his approach, I felt really supported every step of the way and with his help have been able to make excellent use of limited space with a kitchen purchase I am happy with. Highly recommend.

Kylie Young was fantastic! She understood what we were looking for with our kitchen straight away, very professional and really helpful. Kylie turned our wish list into a great kitchen design and managed the delivery of parts all the way through. Kylie was patient with us as we made some changes making the whole process seamless. Thank you Kylie!

George was a great help when it came to finalizing our kitchen design.
His knowledge and advice was fantastic, meaning we had a stress free kitchen plan. We would definitely recommend 👍

We bought a Lifestyle kitchen in September with their fitting service, the cost for the fitting was over £3,000 and it was atrocious. Vicki, the design consultant, was great, knew exactly what she was doing but the fitter was appalling. The wall cupboards were too high and he cut into the coving to fit them, apparently Wickes fit the wallcupboards with a 550mm gap between the worktop and the wall cupboard to accommodate air fryers, we don't have an air fryer. The larder unit was not secured to the wall at the back, instead a 4 inch screw was drilled into the side panel half way down that twisted the whole unit so the doors couldn't be adjusted. The back corners of the worktops bounced up and down, we now know this was because the units were not level, but the Field Installation Manager assured us it would be OK once the tiles went on the wall as that would secure the worktop!! We complained the same day the fitter left , 3 weeks with customer services who didn't do anything except pass messages on, then the Resolve team, over 50 emails to this company including the CEO, we finally resolved and accepted £1,175.00 back after 7 weeks. Nowhere near enough but we had had enough dealing with this company. The Field Installation Manager was absolutely useless, took him 2 weeks to come and see the awful fitting then over a week to write his report with a few 'no action required' comments. We have had to have the whole kitchen refitted, the sink was so badly done the water drained backwards towards the window with bits of dirt in the silicon, and when we took it out it was bent and scratched where the fitter had put his tool bag on it over night to stick it down.
We are very angry and disappointed with Wickes, we thought we were dealing with a reputable company that we have bought from for years, this is not the case.
The complaints procedure is worse than useless, it takes far too long for anything to get done or to get answers. We still haven't got a functioning kitchen after 7 weeks, all our appliances are in a bedroom, no cooker, no washing machine, they can't be fitted until all the units are level. The fitting Manager said a '5mm step on the worktops either side of an appliance is acceptable" !! It is not acceptable! And neither is measuring a kitchen from the floor which is what the fitter did.
We were really shocked when Wickes said it 'just needed a bit of adjustment and tlc'!
So no, we do not recommend this company especially the fitting service, we have had to have the whole kitchen refitted, the wall cupboards lowered, new sink fitted, replaced the awful plumbing and finally had all the doors adjusted properly with bumpers and hinge covers fitted( Wickes fitter did not do any of this)
Wickes need to do a lot better.

Making decisions on our new bathroom was becoming difficult until we spoke to Vikki. She quickly helped us identify what we needed and guided us through the process brilliantly. We highly recommend her support and will go back for future projects. Thank you!

Had an issue with something I bought, I had incorrectly picked the wrong item, couldn’t find receipt but just wanted to swap for the right item, explained to cashier. Their response and attitude was little better than if they had just told me to screw off. I said I can show transaction on my banking app and only wanted to get the correct one which is the same make and price but the same response. Went to B&Q and bought another. Never again, used to buy lots of coal and materials from there, later on I looked and saw the shelf was a mess and items were mixed up which probably was the reason for my error

Well this is my third review as the saga is still on going. The bathroom that we decided to order and designed from Wickes started in February it was finished in June after a lot of problems. The Plummer has been back a few times since then to sort out a few problems. Now we have a toilet cistern that doesn’t work properly. So we call the customer service number. Tell them our problem she then couldn’t find the item on our invoice. We then told her it never arrived with the order and that I had to drive to our local Wickes and pick up a cistern as our Plummer was right in the middle of putting the toilet in John Haynes our bathroom designer forgot to order it. Went into the store to pick it up John was no where to be seen and was told he’d gone to the loo. (Convenient!)one of his work colleagues gave this box with no paperwork and said this is the toilet cistern. Now we are having a problem with getting it replaced. No one has got back to us for over a week now. Usual rubbish customer service as no one ever gets back to you. I recommend don’t buy from Wickes. They have been a nightmare for us.

I had a kitchen designed by George Masterton in the Bexhill branch, this guy is a superstar. He designed the whole thing at light speed and was 100% professional.

I have been going to Wickes ever since they opened it in Bexhill on sea.
There's a young lady called Emma who has been there a long time who is always willing to help and advice.
The staff in general are helpful as well.

I purchased kitchen items (cabinet, drawer, washer-dryer, and plinth) for £1757 from the Wickes Bexhill store in early August 2025, expecting delivery by August 15. The items never arrived, and my experience with their customer service has been extremely poor.

Due to a staff error, my order was placed under a previous owner's name, causing confusion. When I inquired, store staff and manager Alan were unhelpful, rude, and accused me of deliberately using another account for a trade discount, which was untrue. Customer service refused to assist, citing GDPR, despite my payment proof. A manager eventually promised a refund , but no refund has been processed

Additionally, I was overcharged—similar items on Wickes’ website total ~£800. This raises concerns about pricing transparency, possibly intentional. The ordeal has caused financial hardship and stress, with no resolution despite multiple calls and visits.

Wickes’ handling of this issue—unprofessional staff, poor communication, and failure to deliver or refund—is unacceptable. I’ve escalated to their head office and may involve Trading Standards. Please avoid .

We ordered our kitchen from Wickes because of other people's recommendations. Designer George was absolutely fantastic and took us through it all the way to being finished. And also checked we were happy with the progress. The fitter Paul was recommended by George, and we were over the moon with his attention to detail and professional workmanship. We had to wait a further week for the quartz worktop to be made and installed. But it was worth the wait. It's absolutely stunning and we couldn't be happier. Well done Wickes. You couldn't have done more 😡👌

Abysmal. Order according to DX on vehicle. Tiler arranged, 1 hour later sorry problem won’t be here today…
Wickes out rules are we refund you in about a week…. I will collect from store, ok then we will refund you in a week….,
Attitude of moron on phone beyond words, you can write to us and fill in a form to speak to a manager…..

GO TO B AND Q IN FUTURE. YOU HAVE BEEN WARNED!!!!!

We paid £18K for a new bathroom and kitchen from Wickes. Two different installation teams with varying levels of quality. The kitchen fitters had to return multiple times to fix issues such as failed floor (click LVT), protruding sockets from tiles, different grout finishes and other issues I cannot remember. 12-months in and the floor has failed for a 2nd time, likely due to the fact zero prep was done (which I even questioned at the time but was assured it was fine). I'm currently waiting for Wickes customer services to come back with a resolution. With regards to the bathroom, the fitters were great and had been with Wickes for many years. Unfortunately the bath sealant failed just over 12-months in. I contacted Wickes customer support who re-buffed my email and stated that sealant is only designed to last 12-months. I'm not sure what planet they're on as with the several kitchen and bathroom installations I've had over the years I've never seen the sealant fail after 12-months. I was told tough luck and they closed the case. I thought I'd try contacting the original bathroom installers and they immediately said they'd pop over and take a look. They were surprised it had failed and removed the bath panel to find some bolts were not fully tightened leading to excess bath movement and hence the seal failed. They fixed it there and then. Granted this should not have happened but the installers were on it straight away and sorted the issue. However, I feel completely let down by the Wickes customer service team who I feel judged this case incorrectly. A bath seal should not fail after 12-months and they should have investigated the fault. I was lucky that the installers were genuinely a nice team and were able to remedy. If anyone is ever thinking of using Wickes for a bathroom or kitchen install I'd think long and hard about your options. I personally will never be using their service again and will stick with an independent fitter.

EDIT: 13/09/2025.

So we are 3-months down the line and still no further with getting our floor fixed.

Wickes have acknowledged the flooring needs to replaced and we have been waiting for the fitters to sort it.

I asked Wickes what was taking so long and they did not know and suggested I contact the installer.

"Good morning, James,

Thank you for your email.

I believe John is the best person to address your question. After his visit, I followed up with his team twice. I understand there has been a delay on his end, but he can provide you with the exact explanation regarding this matter.

Kind regards,
Divya
Wickes Warranty Team"

Sadly, Wickes have little to no control over the installers they use and their warranty customer support is lacking any sort of care or quality control. I am having to do all the leg work and I'm the one left living with a faulty kitchen.

Anyone reading this please AVOID spending your money Wickes and instead find a good independent installer worth their salt who can provide a quality install with a decent level of customer service.

Just want to do a huge shout out to George Masterton who has designed an amazing kitchen for me! He was at all times extremely professional and really quick getting the initial ideas over to me to look at.
When I visited to select the products and fittings he was helpful and didn't overwhelm me....or ask technical questions.
A very positive experience and can't wait to get the kitchen fitted!
Thanks George!

Steve the Manager at Bexhill shop needs to step in and calm a situation rather than ignore and step in once it’s gone to late , first lesson in retail management discuss in private and don't let it escalate and you won’t be getting named and shamed on Trustpilot could also do with not judging folk on their accents wicks loss and B&Q gain

A bathroom which is beautiful
Kylie listened carefully to what we wanted to see in our bathroom and came up with a design which suited and worked for us, We had to chase up the exact starting date, but when it came,Pete and Tony installed the bathroom we wanted. Result!
Date of experience was 22 and not 02 as the autofill insists on putting in

I visited the store over the bank holiday weekend and following selecting items for my next project I spoke with a member of staff Aaron who was extremely helpful. Although the store was busy I received excellent service from Aaron who is a credit to his company.

We popped into Wickes Bexhill to have a look at kitchen ideas where Vicky was an amazing help! Arranged a free home visit kitchen design which we fell in love with and it came in below budget too!! Great customer service. Vicky was so friendly and helpful! We will be going back to her when we need our bathroom done.