Whittard of Chelsea Anmeldelser 

My subscription items turned up in an undanaged box but one of the items lid was missing and the contents were split in the box. Phoned Sophie and emailed pictures of the box and she sorted within minutes for me and sent me a replacement by priority which arrived the next day. Excellent service

I had an issue with a shipment to the US, about which I emailed Whittard of Chelsea. I got more than full satisfaction from the company and from Sophie. She responded in a timely and thorough manner, resolved the issue, and stayed in contact throughout the process. I felt as if I had a person advocating for me. I don’t often get that feeling in this tech age. I will be pleased to order again from Whittard of Chelsea.

I’d placed an order which arrived when it was supposed to but sadly had a couple of items missing. Everything was resolved quickly by Sarann and the whole issue was dealt with very professionally.

packaged was damaged when arrived in the US, I contacted Whittard and Sarann took care of me and sent me a replacement order, I will definitely be ordering from them again

Sarann resolved my problem with some loose leaf tea very quickly and efficiently.
I am a regular customer and a packet of 1886 was not its usual quality. In fact it was a different tea altogether. However, my complaint was resolved quickly and replacement sent promptly. I will continue being a customer of Whittards.

Just resolved a problem with using a Whittards Rewards code to part-pay for an order. Sarann, who I dealt with using the online chat, sorted things out for me in a very straight-forward way and I'm happy with the outcome.

I placed an order with named-day delivery for Monday, as the delivery needed to arrive while our office was open. Instead, the parcel was delivered on Saturday, outside business hours, and left unattended outside.
When the order was accessed, part of the order was missing.
Despite multiple contacts with customer service, Whittard has refused to refund or replace the missing item(s). They have relied solely on internal warehouse checks and courier confirmation and have asked me to provide CCTV footage, which I am unable to share due to data protection and safeguarding restrictions in a shared property.
Whittard has acknowledged the delivery service failure but is only offering a refund of the delivery charge, while denying responsibility for the missing item(s) and placing the burden of investigation on the customer.
This experience has been extremely frustrating and disappointing, particularly for a premium brand. Poor delivery handling, an incomplete order, and an unsatisfactory resolution process.0/10 - 20/01 NO UPDATE AS OF YET

I experienced a very quick response from Sarann at Whittard's to help me with an order which had been lost in the post. Within 24 hours of my first email a replacement of my order (free of charge) had been arranged which I received about three days later. All items were received in good condition. Will remember the good customer service!

Ordered tea and part of my order did not arrive. I emailed the company and mostly worked with Sophie. She was very responsive and got a replacement immediately.

I ordered tea online , very easy process, which was going to be delivered by yodel, they didn’t deliver , this was repeated over a few days, Sophie from Whittards online information department was brilliant she chased it on a number of occasions, and then reordered my products to be delivered by a different carrier, DPD, thank you Sophie for sorting everything.

Order didn’t arrive due to incompetence of courier company. Reached out to Whittard an was helped by Sophie. She went above and beyond and had a replacement order sent within 24H to me. Very impressed!

I had ordered a gift online but unfortunately when typing the address I had pressed the wrong one so half of it was correct no other fault then my own - I contacted customer services with hopes of getting the parcel redirected which they did attempt but unfortunately they were too quick delivering the item however the item was replaced as a good will gesture by Saran so very grateful - loved the brand for years and this experience has made me over the moon

Unusually for Whittards we had a problem around a damaged tin in our recent order.Sarann at Customer Services resolved the issue for us and dealt with this very quickly and politely

Very fast response and wonderful customer service. Help with an issue on shipping and quickly fixed it.

After Yodel failed to deliver an order I made from Whittard, and their customer service were not much help, I e-mailed Whittard directly to see what could be done.

Sarann quickly responded, and after re-confirming my address placed a replacement order for me with a different courier. Thank you to them for their helpful support.

I just don't know why they still work with Yodel!

I love the tea from Whittard, especially English Rose and Earl Grey—the quality is exceptional. However, I experienced an issue with my last online purchase: the delivery company, Yodel, received the parcel very early but did not attempt delivery for over a week. Fortunately, Whittard’s customer service agent, Sarann, resolved the issue quickly and efficiently. I’m very happy with the outcome 😊

Spoke to Sarann at Whittard of Chelsea’s customer service department today and my issue was resolved to my satisfaction. Sarann provided a great customer experience and is a credit to the company.

Sarann very swiftly dealt with a lost parcel with a refund. Appreciate the quick process!

Sarann was extremely helpful. Refunded the damaged item (coffee bags) and, in addition, sent me a luxury hot chocolate goodwill gesture. I'm very impressed with the high quality of customer service. I'll definitely continue to order from Whittard, feeling deeply reassured that excellent staff (such as Sarann) are ready and willing to offer support. Thank you. Warm regards, Judith.

Do not recommend! Assume a lot of these 5 star reviews are fake as I ordered to be delivered in time for Christmas, they cancelled my order 21st December, never refunded me and I had to open a PayPal dispute against them to get my money back! Which I won. Would absolutely not recommend, contacted them by email, Facebook messenger etc and even PayPal tried to contact them over a 3 week period with no luck!