This was the worst decision the company could have made. The packaging was already hard to open now it’s even double and they don’t have the right proportion of food in them and I’m paying the same pr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As others have said, they have changed the ingredients. One of our cats hasn't eaten for over a week, to the point we were looking to take him to the vets. Read these reviews and brought some Purina a... Vis mer
My two cats have enjoyed Whiskas chicken in jelly tins since I've had them - however they won't touch the new recipe! Ended up buying Asda tiger food which they seem to love - win, win situation as i... Vis mer
Yet another company jumping on the band wagon treating customers as if they are stupid whilst ripping them off, by reducing the pouch size. Not enough in one 85g pouch and too much by opening two pouc... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Deliciously balanced meals that will keep your cat running to the bowl everytime.
Kontaktopplysninger
3D Dundee Road , SL1 4LG, Slough Berkshire , Storbritannia
- 0800 064 8484
- contact@ukp.mars.com
- www.whiskas.co.uk
1,3
Dårlig
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Recipe change disaster
Recipe change disaster. They are hiding behind a bog standard response of they did a market survey yada yada but the real customers here are telling you the truth. The new change to receipe has resulted in my cat refusing to eat it , it smells different too which cats can immediately detect. Cost cutting measures at the expense of cats is disgraceful. Your automated responses are pathetic too. Like others unless you revert back to the old style I alongside thousands of other will be leaving your company behind and will be using your competitors.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Hi there,
Thank you for sharing your honest feedback. We’re genuinely sorry to hear about your cat’s reaction to the new recipe and the disappointment you’ve experienced. We understand how important it is for your cat to enjoy their food, and how frustrating it is when a trusted product changes unexpectedly.
We want to assure you that our recipe update was an effort to improve nutrition and taste based on extensive research and feedback from pet parents. However, we recognise that these changes have not worked for every cat, and we deeply regret that your cat is refusing to eat the new food and that the aroma is noticeably different.
Your feedback, along with that of other customers, is being taken seriously and shared directly with our product teams. We’re committed to listening and learning from your experiences, and we’re sorry if our previous responses have felt impersonal.
We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.
Thank you for your understanding!
Best wishes, The Whiskas® Team
Won't even try it
My cat used to have a handful of whiskas biscuits a day, since the recipe change and new packaging he won't touch it, I also complained directly to Whiskas about 2 months ago when they denied any changes at all 😡
9. mars 2026
Anmeldelse skrevet uten oppfordring
My cats don't like the new recipe
I recently bought the whiskers surf and turf wet pouches ,my 2 cats love them ,I noticed the pouches were different ,it said dual both my cats refused to eat the contents inside, they loved the surf and turf before ,I am currently looking for another brand for them
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for sharing your experience with us, Sandra.
We’re sorry to hear that three of your four cats are no longer enjoying Whiskas®. We’ve recently updated our recipes to make them even tastier and to provide all the essential nutrition cats need. These changes were developed and tested with the help of many Pet Parents and their cats, and most of our feline taste-testers gave their approval. The new recipes feature richer gravy, softer jelly, and improved textures to make mealtimes more enjoyable.
However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, so we recommend introducing it gradually if possible.
We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.
Thank you for your understanding!
Best wishes, The Whiskas® Team
Same as everyone else
Same as everyone else, cats refuse to go near it since the recipe change. My cats are like goats, eat anything super fast and aren't fussy at all. They are used to eating different brands so aren't bothered by food being a bit different. If they wont touch it, I am confused about the claims that 1,000 cats trialled it and loved it. Where did you find these highly unusual 1,000 cats!!
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for sharing your experience with us! We completely understand your confusion and frustration - especially since your cats have always been happy to eat a variety of foods in the past.
It’s clear how unusual it is for them to refuse their meals, and we’re genuinely sorry for the inconvenience and disappointment this has caused.
We appreciate your skepticism regarding our trial claims. But please note, that our recipe changes were developed with extensive input from pet owners and through sensory screenings with a large group of cats. However, we recognize the unique preferences of every cat, and we’re seeing that some cats, like yours, simply are reluctant to try something new. We therefore recommend introducing the product gradually to give your cat a little time to get used to the new product - Make the switch gradually over about a week, keep an eye on your cat’s appetite and digestion, and if your cat seems reluctant, try mixing in a little warm water or a treat to encourage them
Your feedback is incredibly important to us, and we’re sharing all comments directly with our product teams as we continue to review and learn from this transition. We’re committed to listening and improving.
Best wishes,
The Whiskas Team
My 4year old cat has been on Whiskers…
My 4year old cat has been on Whiskers cat food since she was a kitten, until now, she has been on a lot discomfort with this new receipie,and is not interested. I now have 30.packets of food which are going to be binned. Will not be using Whiskers again.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you so much for leaving your review, Anne. We’re genuinely sorry to hear about your recent experience and the discomfort your cat has faced with our new recipe. We understand how disappointing it must be when a trusted favourite no longer meets your cat’s needs, especially after years of loyalty.
At Whiskers, we’re always striving to improve our recipes to ensure they’re both nutritious and delicious for cats. Our latest update includes a special blend of animal ingredients and enhanced flavourings, with 90% of protein now coming from animal sources. We’ve also developed a new aroma profile and improved textures - our gravy is richer and our jelly softer - to create a more enjoyable experience for both cats and their owners.
However, we know that every cat is unique, and even small changes can make a big difference in their preferences. We’re truly sorry that your cat hasn’t taken to the new recipe and that you’re left with unused food.
We’d love the opportunity to make this right. If you could please contact our customer care team with the batch details and packaging information, we’ll do our best to help resolve this for you.
Best wishes,
Team Whiskas
It's the "New Coke" debacle all over again
I won't bother repeating what the hundreds of other people on here have said about the disaster that is New Whiskas, and Whiskas UK please don't post the same boilerplate reply stating 1000 pet parents and 50 sensory screenings etc, just admit that you got it massively wrong and revert to "classic" Whiskas.
I've just bought 200 sachets of the poultry feasts in jelly which my cats used to love and they are now refusing to eat it after several days of encouraging them to try it. Big fail. I don't care if it was cost or supply chain failure, but those are the only realistic explanations for the change. Just sort it, please.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for taking the time to share your honest feedback, Justin.
We hear your frustration and truly appreciate you voicing your concerns so directly. We understand how upsetting it is when a long-standing favourite changes, especially when your cats are no longer enjoying their meals.
We want to be transparent: our recent recipe update was driven by our commitment to providing the best possible nutrition and taste for cats and we know this doesn’t change your current experience, but please know that every decision is made with pets’ wellbeing at the heart.
We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. We tested the new recipes with discerning feline taste-testers, and they’ve been met with enthusiastic approval.
We’re genuinely sorry that your cats are refusing the new recipe, and we recognise how disappointing it must be to have so many sachets go uneaten. While we can’t revert to the previous formula immediately, we are carefully listening to all feedback.
Thank you for being a loyal Whiskas customer.
Best regards,
The Whiskas Team
Furious ex customer
My cats only eat fish favourites in jelly, doesn’t matter what age range, have done for 4 years, they are 4! I buy box of 40 sachets at a time. I now have 38 sachets they won’t touch! I bought another small box as I noticed the packaging was different so wondered if it was just a rogue box! They still wouldn’t touch it! Why do you do this? Change something which is extremely popular? I am now trialing numerous different foods at great expense to find a food they will eat and wondering what do with the 49 sachets I have wasted my money on through no fault of my own. One furious ex customer!
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for taking the time to share your feedback, Penny.
We’re truly sorry to hear about your recent experience and the frustration it has caused you and your cats. We understand how important it is for your pets to enjoy their food, especially when they have a favourite that’s been a staple for years.
We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life.
With an enhanced new formula delivering our best taste ever:
We’ve discovered the flavours cats truly love, by using a special blend of animal ingredients and updated flavourings. With 90% of protein now coming from animal sources, you can feel even more confident about what you’re feeding your cat.
Full new aroma profile for optimal dual appeal:
We’ve developed a new aroma profile that excites your cat’s senses while being gentler and more pleasant for Pet Parents. The result: a better in-home experience without compromising what your cats love!
New textures that are more enjoyable for cat & easier for pet parents: Our gravy is now richer and more velvety, coating every chunk for a purrfect mouthful each time. The jelly has been made softer and more enticing, blending beautifully with the meaty pieces. The new textures are both more visually appealing to Pet Parents and easier to remove from the pouch for a more enjoyable feeding experience.
However, we recognize that even small changes can affect individual preferences, and we regret that your cats are no longer enjoying their usual meals.
We’d like to help resolve this for you. If you could reach out to our customer care team with the batch details and packaging information, we are here to help!
Best regards,
Whiskas Team
Please Bring back old whiskas fish favourites in jelly
Hi Whiskas UK
I hope you are well!
I don’t usually comment on things, but please can you bring back the old Whiskas fish favourites in Jelly recipe. It’s been over a month now and my 5 year old cat has been on food strike 😭
Everything was fine before and I thought she was just being fussy but noticed the packaging has changed and that’s the time she has stopped eating
I had one pouch of the old whiskas on 04/03/2026 and she ate that all straight away
I’m struggling, when she’s not happy I’m not happy, she will not eat 😭
Please can you fix this? I know it’s a lot to ask
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Hi Regina,
Thank you so much for sharing your experience with us! We’re truly sorry to hear your cat hasn’t enjoyed our new Whiskas® and we understand how important it is for our furry friends to love their meals, especially when you’ve trusted a product.
We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life. The new Whiskas® recipe was developed together with over 1000 Pet Parents and their cats, including more than 1000 meals and over 50 sensory screenings to make sure it’s more appetising and enjoyable. Our feline assistants gave their paw of approval!
However, we know that some cats can be a little reluctant to try something new. That’s why we recommend introducing the product gradually, mixing it with their usual food to give your cat a little time to get used to the new recipe.
We’re sorry for any disappointment and appreciate your feedback - it helps us continue to improve. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you and your cat.
Thank you for being a caring pet parent.
Warm regards,
The Whiskas® Team
I agree with all the other reviews…
I agree with all the other reviews since whiskas changed the recipe my cat no longer eats it, 38 packets in the bin!! I will never buy it ever again Shame on you whiskas by trying to save money with cheap ingredients I am an OAP and cannot afford to lose the money
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for your feedback. We appreciate your time to leave your review.
We’re sorry to hear your cat isn’t enjoying the new Whiskas recipe and understand how frustrating this must be, especially with unused packets and the cost involved.
We want to assure you that the recipe change was not about cutting costs or using cheaper ingredients - we therefore worked closely with over 1,000 Pet Parents and their cats, conducting more than 1,000 meal tastings and over 50 sensory screenings to develop a recipe that’s even tastier and more appealing. Our new formula now contains 90% protein from animal sources, reflecting our commitment to high-quality nutrition.
We also created a new aroma profile designed to excite your cat’s senses while being gentler and more pleasant for Pet Parents, improving the overall feeding experience at home. Additionally, we enhanced the textures - making the gravy richer and the jelly softer - to provide a more enjoyable meal for cats and easier serving for pet parents.
We understand every cat is unique, and adjusting to new food can take time. Please reach out to our customer care team, so we can offer support and discuss options for your unused food.
Warm regards,
The Whiskas Team
Recipe change?
Cats used to scoff down whiskers wet food. Just bought a box of 120 packets, noticed they are slightly different to the old 100g packets, cats wont touch the stuff now, even our strays. Something has changed in the recipe 🤔
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
We appreciate you taking the time to share your thoughts, Ruth.
We’re sorry to hear that your cats haven’t taken to the updated Whiskas® recipe as you had hoped. We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.
These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.
We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We appreciate your feedback and encourage you to reach out to our customer care team if you’d like to discuss your experience further or need any assistance.
Warm regards,
The Whiskas® Team
Don't waste your money!
Well after 5 years of my cat eating Whiskers she will no longer eat it. I am struggling to get her to eat anything. Why change a recipe....you have lost a customer. Utter waste of money as I have a large box of food.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you so much for sharing your experience with u, Ann. We’re truly sorry to hear that your cat is no longer enjoying Whiskas after so many years together. As fellow pet lovers, we understand how worrying and frustrating it can be when your furry friend suddenly turns away from their favourite food - especially when you want the best for them and are struggeling to find an alternative.
From time to time, we do update our recipes to ensure we’re providing the highest quality nutrition, but we know that even small changes can make a big difference for sensitive cats.
We’d love to help you find a solution, whether that’s offering advice on transitioning foods, sharing tips to tempt your cat’s appetite, or discussing options for your unused box. Please reach out to our team directly , so we can support you and your cat through this!
Thank you again for your feedback, and we hope we can make things right for you and your furry friend.
Best wishes,
Team Whiskas
What have you done to the recipe??
What have you done to the recipe??? My two cats will not eat your food anymore. Had to go over to Sheba. They love it.
Sheba gain your loss.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
We appreciate you taking the time to share your thoughts, Patricia.
We’re sorry to hear that your cats haven’t taken to the updated Whiskas® recipe as you had hoped.
We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.
These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.
We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We appreciate your feedback and encourage you to reach out to our customer care team if you’d like to discuss your experience further or need any assistance.
Warm regards,
The Whiskas® Team
So disappointed you have changed the…
So disappointed you have changed the recipe. My cat now hates it. It was the only food he enjoyed. I am now wasting money on having to find another brand he likes. Why change a good thing. You must be loosing so many customers now.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for sharing your experience, Rebecca, and we’re very sorry to hear your cat isn’t enjoying the new Whiskas® recipe, especially as it is the only product she seems to enjoy.
Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.
We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!
Best wishes,
The Whiskas® Team
Cat food that cats wont eat.
Our 3 cats used to love whiskas. It was the only food that you could guarantee to buy knowing it would all be eaten. Now that they have changed the recipe, none of the cats will go near it. We now have about 150 sachets of different types of whiskas that we will probably give to a cat sanctuary, if they will take them! Whiskas uk claim to have changed the recipes for the better. Not sure they have thought about the customers who buy it. After at least 13 years of buying this product, it will be the last time.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for taking the time leave your review, George. We’re truly sorry to hear that your three cats are no longer enjoying Whiskas® after so many years of being loyal fans. We understand how disappointing it is when a trusted favourite changes, especially after 13 years together.
We recently updated our recipes to make them even tastier for cats, while still providing all the essential nutrition they need. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.
These changes were carefully developed and tested with the help of many Pet Parents and their cats, and received enthusiastic approval from our feline taste-testers.
However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, and we recommend introducing it gradually if possible.
We appreciate your feedback and are genuinely sorry for any inconvenience this has caused. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We value your many years as a Whiskas® customer and are here to help in any way we can!
Thank you for being such a dedicated pet parent.
Warm regards,
The Whiskas® Team
Why did they make the wet food worse?
Complete waste of money now. My cat will no longer touch the wet food after they changed the recipe. Humans may put up with lowering food standards. But cats certainly don't. If it's a cost saving thing, raise the price instead of reducing the quality so that cats will at least still eat it. Otherwise, you're just going to keep losing customers.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
We appreciate you taking the time to share your thoughts, Stephen, and we’re so sorry to hear that your furry friend hasn’t loved the updated Whiskas® recipe as she used to.
We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. Our new gravy is richer and thicker, designed to blend smoothly with the meat chunks so your cats can enjoy every bite and get all the goodness in each serving. The jelly has also been refined to be softer and smoother, helping to release aroma and flavour faster, which makes the meal more tempting for even the fussiest cats.
These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.
We understand that every cat has unique preferences, and sometimes it takes a little time to adjust to new recipes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help.
Thank you for being a caring pet parent!
Warm regards,
The Whiskas® Team
GOODBYE WHISKAS
I have 4 cats. Bought two 80 packs of whiskas pouches on line. Only one cat will eat these pouches. The other 3 won't touch it. It used to be their favourite. GOODBYE WHISKAS.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Hello,
Thank you for sharing your experience with us. We’re sorry to hear that three of your four cats are no longer enjoying Whiskas®.
We’ve recently updated our recipes to make them even tastier and to provide all the essential nutrition cats need. These changes were developed and tested with the help of many Pet Parents and their cats, and most of our feline taste-testers gave their approval. The new recipes feature richer gravy, softer jelly, and improved textures to make mealtimes more enjoyable.
However, we know that every cat is unique and may react differently to changes. Sometimes it can take a little time for cats to adjust to a new recipe, so we recommend introducing it gradually if possible.
We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.
Thank you for your understanding!
Best wishes,
The Whiskas® Team
Our cat was happily eating Whiskas fish
Our cat was happily eating Whiskas fish selection in jelly. Ordered a new box of 40 and it’s totally different! New packaging and clearly a new recipe. Total waste of money as she will not touch it. It’s totally different. I honestly thought I’d bought kitten food in error as teeny meat bits and a lot of jelly. She used to love the jelly but she will not touch it now
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for sharing your experience and we’re sorry to hear your cat isn’t enjoying the new Whiskas® Fish Selection in Jelly, especially after being a fan for so many years.
Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.
We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it. If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!
Best wishes,
The Whiskas® Team
No longer a good product
After my cat happily ate Whiskas pouches for seven years, the recipe has been changed and he will no longer touch it. I’ll be buying something else from now on. What a massive mistake by Mars, you’ve ruined a good product and based on other recent reviews it’s going to cost you significantly.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for your honest feedback, Robin. We’re truly sorry to hear that your cat is no longer enjoying Whiskas® after so many years together. We understand how disappointing it is when a trusted favourite changes.
We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. The new recipes were tested with discerning feline taste-testers and were met with enthusiastic approval. However, we know that every cat is unique, and sometimes a change can take a little time to get used to.
If your cat is hesitant with the new recipe, we recommend introducing it gradually by mixing it with their usual food to help them adjust. We’re grateful for your feedback - it helps us continue to learn and improve.
If you’d like to discuss your experience further or need any support, please reach out to our customer care team. We’re here to help you and your cat.
Warm regards,
The Whiskas® Team
Both of my cats refuse to eat Whiskas
Both of my cats refuse to eat Whiskas. I’ve just wasted money on 2 boxes of the 40 pouches. They have happily been eating it for the past 7 years. Obviously the recipe has been changed and not for the better!. I won’t be buying it again.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Thank you for taking the time to share your experience, Caroline. We’re really sorry to hear that your cats aren’t enjoying Whiskas® as they have in the past, especially after so many years of happy mealtimes together.
We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need. Our feline assistants gave their approval, but we know every cat is unique, and sometimes a change can take a little getting used to.
Some cats can be a bit reluctant to try something new, so we recommend introducing the new recipe gradually, mixing it with their usual food to help them adjust.
We’re grateful for your feedback and sorry for any disappointment. If you need any further support, please reach out to our customer care team. We’re here to help!
Best wishes,
The Whiskas® Team
Terrible cat food
My cat has completely refused to eat the Mars packs of the gravy cat food. She’s very clever it’s complete rubbish. Totally changed the content and flavour. I’d say it’s bad for your pet and don’t purchase anymore. I’ve wasted £15 on 3 packs with different batch numbers before I went online to see other people’s views. Mars has completely destroyed a previously good cat food she enjoyed for years. I hand feed my cat (for her health reasons) and this food is now mush in a pack. Change the pack photo’s you are deceiving people. What you see is no longer what you get. It’s awful.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Whiskas UK
Hi Nicola,
Thank you so much for sharing your experience. We’re truly sorry to hear your cat hasn’t enjoyed our new Whiskas® and we understand how important it is for our furry friends to love their meals, especially when you’ve trusted a product for years.
We recently improved our recipes to make them even tastier for cats, while still ensuring they contain everything they need for a healthy, happy life. The new Whiskas® recipe was developed together with over 1000 Pet Parents and their cats, including more than 1000 meals and over 50 sensory screenings to make sure it’s more appetising and enjoyable. Our feline assistants gave their paw of approval!
However, we know that some cats can be a little reluctant to try something new. That’s why we recommend introducing the product gradually, mixing it with their usual food to give your cat a little time to get used to the new recipe.
We’re sorry for any disappointment and appreciate your feedback - it helps us continue to improve. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you and your cat.
Thank you for being a caring pet parent.
Warm regards,
The Whiskas® Team
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.