I had already decided on the make, model and size of the bike I wanted. Several online retailers had the bike in stock, Wheelbase had the most competitive pricing, including delivery. I contact... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Highly recommended and amazing service. Had a problem with the order going through twice,the next day received a phone call querying the order and checking that if it was a mistake..upon verifying th... Vis mer
From order right up until the delivery, the service was excellent. Really nice comms from an actual human who was super helpful. Then, the delivery day came. I got a delivery window from 8... Vis mer
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What a great company to deal with, the bike arrived when they said it would ,they are professional and friendly. Although the bike was slightly damaged on arrival, ( I suspect not a fault of theirs )... Vis mer
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Informasjon om virksomheten
Om Wheelbase
Skrevet av virksomheten
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktopplysninger
Mill Yard, LA8 9LR, Staveley, Storbritannia
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 28 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very quick dispatch and delivery
Very quick dispatch and delivery. Great customer experience.
1. oktober 2026
Fast and good.
29. september 2026
Great wheels at a great price
The purchase and delivery was a super easy and smooth process. The omnia clr45 carbon wheels were a great price and where delivered quickly and as described.
28. september 2026
Free and fast shipping - great value!
Price was very competitive already however a discount coupon was provided with minimal fuss and then shipping was free - very rare these days. I will definitely order from them again. Shipping was also quick despite being no cost.
30. september 2026
Anmeldelse skrevet uten oppfordring
Such a great shop the team looked after…
Such a great shop the team looked after me today then sent me off up the hills for a ride then let me clean my bike afterwards all in all a great experience
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Great experience purchasing from…
Great experience purchasing from wheelbase. Prompt communication and delivery. Bike arrived when advised and set up perfectly.
28. september 2026
Delivery and service was very good
3. september 2026
Easy to use web site and ordering…
Easy to use web site and ordering process, good quality mudguards at a reasonable price delivered promptly. All good!
28. september 2026
Sold me a bike that wasn’t in stock…
Sold me a bike that wasn’t in stock during the sale. Took a day to let me know which then caused me to lose out on the same bike in the sale elsewhere. First time using wheelbase and won’t use them again.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wheelbase
Sorry for the issue you have had with your order. The Scott Addict Gravel has been a fast-moving line. We have just sent you an email regarding the situation. Apologies again, Wheelbase
Svar fra Wheelbase
Thanks for the kind words Jamie :)
All the best
Matt
Great price and prompt delivery
14. september 2026
Svar fra Wheelbase
Lets go! Thanks for the stella review Derek
Have a fab day
All the best
Matt
I ordered a new bike from Wheelbase via…
I ordered a new bike from Wheelbase via their website, based on a phone consultation . The bike was delivered to my home in London with significant damage. I contacted Wheelbase immediately after opening the bike (and with most of the bike still in its original packaging).
Despite various calls and emails Wheelbase have been unable or unwilling to propose a solution (their only suggestion was that I take the bike to the local bike shop to be mended!). I would strongly warn anyone against buying from this company as the experience so far has been disastrous and I have been left with a worthless bike that cost me over £2000.
10. september 2026
Svar fra Wheelbase
Thanks for getting in touch, as you are aware we are working with you to resolve this issue and ensure you are on a brand new bike ready to ride asap.
Sometimes issues arise which are out of our control, in this case a bike damaged in transit. But please be rest assured we will sort this issue for you and have you back on the road in no time
All the best
The Wheelbase team
Extremely quick delivery
9. september 2026
Svar fra Wheelbase
Thanks for the five stars! You are a Star
All the best
The Wheelbase Team
Brilliant shop
Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.
8. september 2026
Svar fra Wheelbase
What a nice review! Thank you so much for your time and review
Peace and Wheelies
Matt
Great buying experience
Great buying experience. Great price for bike bag. Cheapest inline. Good payment options. Fast delivery with good communication from courier service.
10. september 2026
Svar fra Wheelbase
We're chuffed to hear you had a fab buying experience, thanks for the review!
Enjoy wherever that bike bag takes you
Peace and wheelies
Matt
Very easy to deal with
Scheduled delivery to ensure I had returned from holiday. All comms were spot on.
7. september 2026
Svar fra Wheelbase
Thanks for the 5* review- what a legend!
Enjoy the ride
Matt
Great MTB shorts,.
Great MTB shorts,.. arrived 22 hrs after ordering!!! On a Saturday too.
Thanks all!
11. september 2026
Svar fra Wheelbase
Incredible stuff! We amaze ourselves sometimes, but if *Rule 1 is hindered, we will do everything we can, to get you what you need for the ride,
*Rule 1: Ride Your Bike
Enjoy, P.S Thanks for the 5* it means alot
All the best
Matt
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