Purchased a bike from Darlington shop . Staff were helpful and friendly and provided a great service to help me choose the correct size bike for me. Bike was assembled within a few days with no issue... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had already decided on the make, model and size of the bike I wanted. Several online retailers had the bike in stock, Wheelbase had the most competitive pricing, including delivery. I contact... Vis mer
Selskapet har svart
From order right up until the delivery, the service was excellent. Really nice comms from an actual human who was super helpful. Then, the delivery day came. I got a delivery window from 8... Vis mer
Selskapet har svart
Highly recommended and amazing service. Had a problem with the order going through twice,the next day received a phone call querying the order and checking that if it was a mistake..upon verifying th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Wheelbase
Skrevet av virksomheten
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktopplysninger
Mill Yard, LA8 9LR, Staveley, Storbritannia
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service communication
Great service communication - bike arrived well packed and well protected within the box.
2. februar 2026
Great service and arrived very quickly.
2. februar 2026
Cycling jacket
The product is excellent but I had to go to the next size up to obtain a better fit.
30. januar 2026
Superb thank you
Superb thank you, bike delivered as expected. Bike nicely packaged and well protected, yet to ride and make sure all is well but everything looks spot on!
30. januar 2026
Great price and speedy delivery
30. januar 2026
Great customer service
I purchased a pair of expensive bib tights from them which developed a problem, the team at Wheelbase helped me resolve the issue with the manufacturer. Great customer service.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Great deal with the current “trade…
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike.
I’d also like to say that I’ve never seen a bike so carefully packaged for delivery.
Carefully and expertly protected in foam and pipe insulation and boxed to arrive with me completely unscathed.
Top service!
7. januar 2026
Excellent service from the guys at WB
8. januar 2026
Great experince
Great experince. Really good support when we received the bike to help it match the Bikefit my wife had done. Really happy.
7. januar 2026
Fast delivery.
6. januar 2026
Good bike; Bad delivery
As many others commented, great bike build quality, but consistently being let down by their delivery partner, DX.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Mis-sold then ghosted.
Purchased a bike listed as 2024 model and the one I received was a 2022. Their argument, it’s still the same bike in the range. My argument is that, whilst that might be true, the suspension, brakes etc. were manufactured in 2022 (which did result in the rear shock being warranty replaced) and that it was falsely advertised. They’ve ghosted me since. What would be fair would be to advertise as 22/24 model, so the purchaser has the info.
11. januar 2025
Anmeldelse skrevet uten oppfordring
Ordered a bike online
Ordered a bike online, it turned up well packaged, great communication over the phone and via email. Very happy with their help and honesty.
Thankyou wheelbase
2. desember 2025
Ordered the bike online
Ordered the bike online, it was dispatched quickly and pre built as much as possible. Just handlebars and wheels to attach. Bike very well wrapped and protected excellent work.
Shame the courier DX let them down by not delivering when it should have been
1. desember 2025
Great customer services team .
Great customer services team .. I made an error on the order and they quickly got it sorted .. wheels look great !
4. november 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.