Waylands Anmeldelser 

Very efficient and good value service. We were especially delighted by the courtesy collection and return of our vehicle, which made the booking so straightforward and easy. Our driver, Harry, made contact in advance and throughout the process. When he returned the vehicle, Harry patiently explained the work that has been undertaken and guided us through the service report. He was exceptionally courteous and a delight to do business with. Thank you, Harry - and Waylands Oxford.

I have recently returned a leased car to Waylands Volvo and purchased a used V90. My wife and I were lucky enough to have been looked after by Megan Stone.
Megan has overseen the process of returning my leased car and arranging for our chosen car to be brought over from Gloucester for us to test-drive.
The process has been as smooth as Megan could make it, she looked after every aspect and kept to the timetable that we agreed.
We couldn't have been treated better and I would highly recommend Waylands and Megan in particular.

Abi was super helpful and attentive. Communication with us was especially efficient. A great attitude.

Today I met with Declan from the motability team. He was fantastic! We had a few difficulties with payment and he was great and helped us resolve the issue. Highly recommend using this branch!!

I've had a great experience with Ross related to a MG HS PHEV acquisition, you can tell when someone is experienced, 5* customer experience and a great gentleman.

Excellent service, really friendly and very helpful staff, oh and love the car!

Harry was great!

Harry for the second time was fantastic in the pick up and return of the car. We didn't review him last time so this is really a double review. He arrived exactly on time and answered all our questions and made sure he understood everything that needed to be done for the car. He even took into account that we needed him to return our Volvo to my wife's workplace. The communications from Waylands make it really easy to hand across the car and make decisions on what to do and what not to do - no pressure from the service staff. So much appreciated. Thank you.

I would choose zero stars if I could!
Terrible experience at Waylands Honda Bristol today.
Took my car for service and MOT.
Amongst other issues, they told me I needed age related fluid changes, but I have receipts from the last 2 years showing that they have been done recently. No apology but blamed a change in computer systems. I would recommend you check what they advise needs doing so you don't get ripped off.

But the most concerning issue was that they wanted to charge me £162 for diagnosing why my rear electric windows wouldn't work. I asked them if they had tried pushing the button to turn them on! (i keep the button disabled as i have small children).
They hadn't!!!!
And these people are supposed to be experts!

Tom May helped on a purchase for a new vehicle, great comms, and very swift pick up / purchase. Super impressed.

From start to finish Declan Roberts the Sales Executive made everything run so smoothly.
Professional and friendly, thank you so much for all your help in the purchase of my new Volvo XC40.
I’ll be back for another! Thank you!
Best regards

Harry from Volvo Oxford did a great job in picking up our car, returning it and explaining the work that had been carried out, all in a friendly and professional manner

I’ve had a genuinely great experience dealing with Daniel Parker, Assistant Aftersales Manager at Waylands Volvo Oxford.

He’s consistently helpful, responsive, and treats customers with real respect. What really sets him apart is how clearly he explains everything, no jargon, no confusion, just straightforward and easy to understand.

It’s refreshing to deal with someone who is both highly professional and genuinely personable. He makes the whole process feel smooth and stress-free.

A real credit to Waylands Volvo Oxford 👏

From first contact to final purchase, Tom May was very helpful. Even on the day when I broke down enroute to view the car, Tom was able to cover in a video the main areas I was going to view. Rescheduled for the following day. I flew in and Tom collected me from the airport. The car has met all my expectations. Tom, I feel, went above by collecting me from the airport.

I popped in on the off chance of a test drive in a MG ZS hybrid + which was made available. Ross took over the sale and dealt with my request to source a vehicle from Waylands Oxford that was Silver and a good price!

Regrettably this transfer got delayed and as I needed a car quickly I was going to look elsewhere. Ross suggested that I look at their stock where I found a pre order with less than 50 miles on the clock. I registered my interest but asked for a considerable drop in price for a cash purchase. The dealership agreed and the car was ready for collection the next day!

Only issue that I found since is that the 12v cap is missing but this is allegedly being taken care of?

From start to delivery was a great experience, would use again, car was as described and what I expected

Ross at Waylands Newbury was great to deal with. From walking in and being looked after without an appointment to collecting my new car the service was excellent.
Most of the documentation is done online and the process was smooth.
I recommend waylands newbury and would happily deal with Ross again in the future.

Had the most horrendous experience at Kia Bicester last year with the service manager.

The awful way she spoke to my wife and I was unforgivable, and has simply resulted in us changing our cars for Toyota's.

Never ever would I recommend this dealership.

I had never used this garage before but thought the service was outstanding. one minor issue was dealt with free of charge and they went the extra mile to make you feel a valued customer.

Booked a service using their online booking system and received a confirmation the next day. I planned my diary to fit only to be left a message a week before the appointment to say that the date was unavailable. I emailed my frustration to be told that their online booking system does not work and customers are advised to call! I have now called three times. Once was cut off after a long wait and twice been told that nobody is available to speak to me. Terrible customer service.