Warranties 2000 Anmeldelser 

no problems, renewed without any snags

Been using this company for the last 4 years,always had a good service sorting out the cover I need for my car,sales advisor - Jody (or Judy) indeed more than very helpful.Shall be recommending the company to othered.

Absolutely useless company!!! Got an answer on the phone after 2 hours on hold to then be told someone will call me back. That was 10 days ago!!

Email is even worse as it took 7 days to reply to an email to just completely ignore everything said in the email and now it's been another week with no reply to the follow up email!! Companies an absolute joke and are just robbing people!! They are con artists and don't give them your money!!

I have just purchased an additional year to a vehicle suppliers warranty covered by Warranties 2000, this was an easy task to complete due to the Warranties 2000 call centre staff.

Friendly and very helpful, was happy with the process which was effortless

Very happy with Warranties, seamless end to end process- smooth and easy payment. Would recommend to others.

Ethan was very helpful in me deciding to do my warranty for another year

Great customer service. Was able to review my cover.
Polite, clear and efficient

Appalling service taking months to come to a conclusion - at the end of which paid a pittance. £45 out of a bill of £431. Don't waste your money

Excellent friendly and articulate customer service from Clara. The options for the best choice of product were clearly explained with no hard sell, and the payment was quick and efficient.

Pushed between different departments and didn't resolve my issues reported and wasn't clear on the steps and financial implications to get the issues resolved. Disappointing

Helen was very knowledgeable and attentive and ensured I fully understood every step. Very happy with Helen’s service

Took me several days of constant calling to speak to somebody on the phone. On average about 20 minutes waiting before the line hangs up, which is massively frustrating.

Having paid out the full cost of repairs as advised by them (£570.00) due to an engine misfire, they have 'authorised' £85.00 to be refunded. They don't cover labour or sparkplugs. The garage advised to use original VW parts but the amount 'authorised' was based on the cheapest possible parts from Euro Car Parts that just so happened to be heavily discounted at the time. The car is only a few years old and has full service history so it is a genuine issue and not 'wear and tear'. Stay away from these scammers at all cost.

Avoid this place. I bought a car around 8 weeks ago and was sold a warranty for this company. My car has now been sat in a garage for around 5 weeks for what should have been a 3 day repair at most.

They do not answer the phones as they have no staff, it took them two weeks to get it in to a garage, they wouldnt use the local reputable garage so had to travel to another one they chose. They then decided they would be putting a non genuine second hand part from a scrapyard to repair my car (in the terms and conditions apparently).
They messed about getting this part for nearly a week and when it finally did show up half the stuff was missing off of it. So the garage i brought the vehicle from stepped in to deal with these idiots. Oh it took them 4 weeks to arrange a hire car and that was only done because the company i bought the car from in thebfurst place stepped in again.

Car was finally ready last thursday, invoice was sent by the garage on friday morning. Guess what, they still havent paid the invoice so i cant pick up my car so now ive currently been sat on hold for an hour currently (following monday afternoon) trying to get them to pay the bill

I bet someone responds to this review before i get through to someone on the phone.

Discusting company

Bought my car 10 months ago and was offered a Warranties 2000 policy at what I still deem a very fair price. It was offered by my finance company.

My first claim has been rejected this week despite following all requirements laid out in the warranty document. The parts needing replaced are a gearbox mount and a brake caliper, neither of which appear in the list of items not covered.

I used a trusted partner, Halfords. I also had the car serviced 1000 miles early while it was in being diagnosed to prevent any issue there.

The reason given for the rejected claim was 'components having progressive failures'. This is not a term visible anywhere on the policy document supplied at the time of purchase and seems to be a convenient get out clause.

When I called to discuss I was told I couldn't speak to the agent as there was a specific team who would call me back same day. The call never came.

It's a total scam. I followed their instructions and the parts are covered, but they have broken there own terms of contract.

Just save yourself the grief, time and money. Avoid at all costs.

As someone who sold cars for 20 years I know there are warranty companies who operate professionally. Warranties 2000 are not one of them.

Edit after response from warranties 2000:

Quoting from the warranty guide provided at point of sale -

'We cover all factory-fitted mechanical and
electrical components, including wear and
tear, provided the part was in good working
condition when your plan began. If a covered component fails and it’s not a routine service item or specifically excluded, then it’s covered.'

Also from the same document-
'_________________________________________
🚫 What’s Not Covered
This warranty plan covers unexpected faults, excluding maintenance, service items, and pre-existing issues. The following are excluded:
• Tyres, brake pads & discs, wipers &
blades, spark/glow plugs, bulbs &
fuses, batteries, DPF filters, glass,
mirrors, oils, fluids & lubricants (unless
part of a covered repair)
• Charging cables, leads, and power
adapters
• EV & hybrid battery pack degradation
• Routine service items
• Pre-existing faults
• Vehicles valued over £100,000
• Vehicles used for hire & reward (e.g.
couriers, taxis, rentals, etc.)
• High-performance or premium brands,
including: Aston Martin, Audi (S and RS
Models), Bentley, BMW (M Series),
Ferrari, Jaguar, Lamborghini, Land
Rover, Lotus, Maserati, Maybach,
McLaren, Mercedes (AMG), Morgan,
Porsche, Range Rover, Rolls-Royce,
Tesla, TVR, and similar.'

Also from the document-
❤ Our Promise to You
We’re here to protect you, not to catch you
out. We assess all repair requests fairly and
always aim to get you back on the road as
quickly, simply, and stress-free as possible.

The first confirms wear and tear is covered, the second confirms the 2 named components are not on the list. And are therefore covered. The third has now been proven to be demonstrably false.

This proves that you, as the operator of the warranty, have failed to uphold your own terms, while expecting me to do so.

Like I said before, a scam.

Had a three month policy with my new vehicle. Attempted to make a claim and was informed nothing was covered :( When I was contacted by a member of staff by phone to see if I wanted to renew the policy, she very rudely hung up on me! I would suggest by their poor reviews on here and their 2.4 rating on Google, that you avoid this company like the plague.

In response to your reply and for calling me a liar. Your member of staff did indeed hang up on me and clearly wasn't trained to a high standard.

I would strongly advise against using Warranty 2000 based on my experience.

Their customer service has been extremely poor from start to finish. Emails regularly go unanswered, and when you try calling, you are often left on hold for 30 minutes or more with very little help once you finally get through to someone.

What has been most frustrating is the way they handle claims. In my experience, they seem determined to avoid paying out wherever possible. Almost every issue is dismissed as either “wear and tear” or caused by “foreign elements,” regardless of the actual problem. It feels as though the wording of the policy is interpreted and manipulated entirely to their advantage so they can reject claims rather than support customers when repairs are needed.

Paying monthly for a warranty should provide reassurance and assistance when problems arise, but unfortunately this company provided neither. I found the entire process stressful, unhelpful, and incredibly disappointing.

Based on my experience, I would not recommend this company to anyone looking for a reliable warranty provider.

Kept my payment the same as a loyalty customer

Excellent support and perserverance, thank you Clara!