Warner Leisure Hotels Anmeldelser 

Room was very average for the price we paid, and cleanliness of same was poor, I informed Reception on 3 or more occasions about it and was told each time they would get room service up, to no avail, stains on bathroom tiles around handbasin, hairs in shower tray, carpet needed hoovering, wardrobe door damaged, room standard not cleanliness comparable to a Premier Inn or Holiday Inn and we paid £800 for 3 nights, very very annoyed. Eventually a supervisor addressed part of our complaint but still the cleaning issue was ignored. I was in the room on one occasion when the house keeping staff attended but she was very quick and ignored the issue I had pointed out.

What has gone wrong!! Been staying at Warners Hotels regularly over the last few years. Get mailers from them every week and booked a "special" deal with £100 discount. It did not say that for breakfast/dinner we would be seated next to the serving areas with people walking and queueing to get food, it was embarrassing. We booked so that my partner could get a couple of days pampering as advertised but this was cancelled because they did not have the staff. What was the point of selling your "spa/manicure etc when you cannot offer it. And the drinks have noticeably been hiked up in price over the past eighteen months. The breakfasts were poor, the food cooked and dried out in Bain Maries, the bacon like cardboard.Will not book any "special; deals" in future because you do not get the same service as you do when you pay full price. Complained to Warners but they are not interested.

Visited Studley Castle for a long weekend but somewhat disappointed with the drain like smell that seemed to eminate persistently from the bathroom. Shower screen lower seal was filthy, clearly not cleaned for a long time. I also discovered someone else’s drinks had been added to my tab. Fortunately I was able to prove that I wasn’t in the hotel at the time so got the spurious cost cleared. Please remember to check this as you may get stitched up. Oh and Warners are not interested about these issues, I have had no contact from them.

After using Warner over 30 times, we shall NEVER use them again. Standards have dropped so much over the years, while prices have increased hugely. Their drinks in particular are very expensive. We had booked a recent trip to Lakeside but, as my husband is having chemotherapy, we asked if we could change to another week - any time to suit them - and we offered to pay any excess. They would not budge because we hadn't taken out insurance. There is no flexibility with this company - and no loyalty either.

Don’t buy vouchers for Warner Hotels! 7 days after the money left my bank and still no confirmation or communication. I have no idea who or when or even if my delivery is being made. I have emailed the gift store twice over this time and have received no reply! On website there is no contact details, just a chat bot, I have been waiting on chat bot for 9 hours and still no human!!!

Appalling

This review for Heythrop Warner hotel. This is a one star hotel.
Poor cleanliness, room ate not cleaned daily. Bed is not made up but the duvet is merely thrown on the bed.
No soap, shower cap or bathrobe
Poor dinner menu, the buffet is exactly like Beefeater.
Poor breakfast buffet with stale fried eggs already hours before, asking for toast arrives immediately, cold and when you ask for hot ones they come after 30 seconds hardly warm. Obviously they only warm up the already made ones.
Coffee is poured in freezing cups. So you'll never have hot coffee.
You have to walk outside in the cold weather for 4 minutes to reach the SPA and the Gym. No indoor access but they don't tell you that on their website. Also, they don't tell you that the deepest point of the swimming pool is 1.2 meter.
They tell you they have a lake but literally it is a pond.
The receptionists are poorly trained without courteous greeting and communication.

I keep getting marketing mail from Warners, sent to another person who does not live at my address! I have contacted them several times and on each occasion been told they are very sorry but will ensure their records are amended to ensure I do not continue to receive marketing mails that are incorrectly being sent. I continue to receive these mails, having received yet another today, I am very frustrated, despite their promises, with their continued failure to remove my address from their marketing listing. Awful company,

Bembridge Isle of White
Absolutely no control over the parking of cars, my wife and I both have blue badges and although spaces are made available they were invariably occupied by cars NOT showing a blue badge. As there is no control or supervision by management I suppose there will always be selfish people who will ignore the disabilities of the less fortunate. As for the not parking on double yellow lines total disregard of that. I would not recommend a stay at Bembridge for those reasons alone.

Peter Hobson December 2023

Just spent 3 day’s at Heythrop Hall
Lovely room good entertainment and the food was excellent the thing that lets the place down is the lack of waiting on staff there is no where near enough staff to cater for the number of guests
Very slow to bring food to the table or to clear tables when finished eating it’s a shame
All they say is they are short of staff
If you have mobility issues there are few lifts and lots of stairs

Before going to th warners contacted h/o as I'd lost my booking details on line. Short version, defintly had no booking.Am I sure I made !!!. Husband found direct line to Studley Castle Via a member on F/B, H/O couldn't do that.
Booked a LODGE..no! it was a first floor apartment with a lot of steps,I walk with crutched. They do say they have stairs but I imagined they would be up to the lodge front door, this I could manage with help from my husband. The room was very nice clen and well decorated however, the sofa at the end of the bed was touching the wall so I had to access one side of the bed only.
Went down for pre-dinner drink in the lounge only to have our ears blasted by a live singer, the people we met decided they would go to dinner as they couldn't hear a word spoken. I will say looking round at other guests they felt it was way too loud. We were 10mins early but decided we may as well go into dinner, asked the manager if it was OK said he have a look and see, when we went in we couldn't believe that there 100 tables and about 30 filled ( he must have struggled to get us in. We were then put on a table on a balcony being the only people on it felst as if we were in a goldfish bowl. Food was excellent I will say, so after dinner back into the lounge whena member of staff decided to put Rugby on,not some nice smooth music to accompany our drinks,I did complain to customer services but just went back to our NON-LODGE. I booked this particular W/E as I am a fan of the drifters so looking forward to Saturday night. Dinner was an 6.30. we were told that the show didn't start until at least 9.00pm. I am not in the best of health and this was the first break I'd had for 3 years so imagine my total disapointment at missing what I'd booked for. Next morning talking to a waitress an other people there were a lot of complaints about the timing,She left a 9.00pm and it still hadn't started. Very let down, someone told me about getting a refund if unhappy but you have to do it the first night, I didn't know the first night that I wouldn't see the show. Would like half my money back but I dubt that will happen. Hemel H/O seems to not care at all. Food good, accomodation albeit not a lodge was nice and the staff excellent.
Would I go again NO, would I recommend it No,unless your a night owl. They're catering for the wrong age group.

Absolute carnage when you arrive when everyone tries to get their keys and pick up cases.
Dining experience was a nightmare - no ice for water, no ice cream or cheese available for dessert, Sirloin steaks very tough. Service very slow. Bacon at breakfast was disgusting - not cooked properly. Bedrooms not hoovered in the week that we stayed there. Left after 5 nights even though we paid for 7.

Great place, good food, not yet up to Warners great places...short staffed, minimal daytime activities.. shocking billing system.. enjoyed but got to up their game compared to Sinah Warren

Not so much an overall assessment as an average. What was good? The spa and swimming pool, the restaurant food (mostly), the entertainment (don't miss Jenna Lee James if you have the opportunity to see her). What was not so good? The service level was very inconsistent. Some good waiters and bar staff, some quite bad and not well trained. Our dressing table stool broke when my wife sat on it. Could have caused an injury. Still it was not replaced for the whole 4 days we were there. We were given a bottle of wine as compensation. On leaving we were told that no porter service was available. I thought this was a bit last-strawish and said so. Sensing a formal complaint coming, the receptionist helped with our bags himself. Finally, on receiving our account we found that we had been charged for an excursion that they had cancelled. Promised a refund and, as of now, still waiting.
Updated 27/06 - refund received. Star rating unchanged.

Appalling. Lack of staff, lack of amenities as already booked, rooms not cleaned. Pool closed at 5.30 (unless you were on a spa break), couldn’t get on golf range as there was a party of 60+ golfers, and the golf shop was shut at 3pm. That’s just the to of the iceberg.

We stayed at Studley Castle on the 20th of February 2023 for 4 nights. On arrival our room was found to have stained carpets, nasty looking stain on one chair and dust everywhere, the housekeeper was called who apologised and sent us to the bar whilst the room was cleaned. The subsequent days of our stay were also spent complaining about drinks orders being lost or waiting for ages for food and drink orders to arrive plus worst of all find a corn plaster in a bathrobe pocket. The Duvet cover on the bed had a stain on it which I asked to be changed when the room was cleaned, needless to say it was still there when we returned!!! We spoke to Tania the duty manager before we left, she offered us a voucher for £150 off our next visit. This we declined as not a reasonable sum due to the number of complaints we had to make Tania said she would email Joanne Hamick the GM who would contact us the following week needless to say we’ve heard nothing. We have tried contacting Tania and Joanne to no avail also emailed the CEO nothing. In conclusion the hype in the glossy magazines doesn’t stand up to reality.

After all the hype advertising Heythrop Park in April we booked to go on the 24th October for 4 days to celebrate our wedding anniversary and my husbands birthday. We paid the full balance in July. On the 5th October we receive an urgent message to Warners. We did so to be told our holiday was cancelled due to the building being unsafe and the room not ready for occupation. To make matters worse friends had booked to join us and they were not cancelled. Apparently no other room was available. All the advertising and they could not inform us until 18 days before our holiday that our room was not completed! Not impressed at all.Heythrop Park should not have been opened until it was completed.

We stayed in Heythrop Park Hotel from the 16th to 19th September.
Its a beautiful site and lovely walks and a lovely 18 Hole golf course.
I got annoyed as I keep seeing the advert on TV and not everything is finished.
When we arrived there us quite a long walk to take your bags in. Apparently there is a buggy you can get which we didn't see at the time and as far as `I could tell no notices to tell you this.
The room we had SW107 was lovely one of the best we have stayed in. It was a it had a lounge attached which was lovely to relax and read the papers.
The only thing that didn't work was the towel rail which we reported 3 times and still didn't get fixed
:-(
Sadly he hotel is not finished. There was no Pool, SPA, Theatre and one of the restaurants was also closed. We also wanted to try the eBikes as we are thinking of buying one but these were also unavailable which we was not happy about. The room renovations are lovely and look really good.
The food was good as well. I just felt the wine prices were a bit expensive. The Bar & Restaurant staff are fantastic and worked hard. As with all the industry under staffed. Sometimes we had to wait a bit longer than we wanted to. We received a discount of 33% but as the pool and SPA were closed this didn't really cover it, 50% would have been a better offer.
We did have a go at archery which we really enjoyed but trying to book things via the site was a pain. For the slightly older people there a number that I saw needed assistance and of course the queues built up behind them.
Parts of the site look like a building site. If you are considering then I suggest check to make sure things are finished.
Would I go again??? Maybe once its all finished. A couple of my friends asked me about it and I told them to wait.
The weekend was good because we met our friends that we really had seen for a long time. To coin a phrase "we did meet again"
Hope this helps.

Just had a smashing weekend at Alveston Hall, the entertainment team were brilliant, the food was very good.
Thank you to all at the hotel.

Please be aware that Warner's sometimes allow their hotels to be taken over by another company (Gn holidays) but still take bookings and your deposit and then at a later date cancel it. I'm currently trying to get a response from Warners to a booking i have but is also being advertised by GN holidays.
If i cancel i loose my deposit but Warners don't care.