Warner Leisure Hotels Anmeldelser 

I’m sitting here trying to cancel my warners break as my mother is unwell. I’ve tried ringing no answer. I’ve tried chatting online. Still sitting here an hour later waiting for an online agent. What am I supposed to do?

Tried to pay the balance for a holiday in November. Tried payment engine 3 times.Phoned payment line twice and on hold for 15 minutes despite waiting times said to be 1 minute and second one 10 minutes. Tried today; waiting time 10 minutes, gave up after 15. Tried again, waiting time 10 minutes and took option to get call back. Still waiting after 35 minutes.
In the meantime, phoned Sinah Warren and a very helpful lady answered quickly and took the payment.

Just returned from a visit to Alvaston Hall.
We have been going to Warners for many many years and we were not impressed this time.
Nothing wrong with the room it was cleaned twice in four days.
The food had gone downhill it was all help yourself at breakfast not much choice usual full English, pancakes or omelette but nothing else to offer. A case of hunting around for everything it was not the staff’s fault they were lovely just to many cut backs, where we sat in the market kitchen was so so cold no need to have the air con on for so long a lot of of people were complaining about this. We ate in the Cheshire Barn three times and this was first class. My husband likes to swim the first morning he couldn’t use the pool as the chlorine was too high, every morning after that is was late opening and he thought 8.30 was to late to open for a swim before breakfast.

I wanted to share my recent experience with Warner Hotels, which has unfortunately been quite disappointing.

One week before our scheduled holiday, we informed the hotel that we would be unable to attend due to my partner's medical condition. We provided a medical certificate as an attachment in our email. However, since we did not purchase holiday protection, our situation was not taken into consideration.

This experience has left us feeling frustrated and disheartened. Based on our experience, I cannot recommend Warner Hotels, as we found their customer service to be unhelpful in our time of need.

We have visited Alveston several times and thoroughly enjoyed our stays. This year, on our return from France we spent 5 Days at Bembridge. Appreciate the cost increases i.e. N.I and basic wage however sometimes the bottom line must be sacrificed a little for service, staffing levels and the quality of visitor experience. We are aware that you have a captive age related audience but one day the cash cow will stop giving. Cruise companies have your market in their sights and pound for pound our experiences with Fred Olsen have been far superior I’m afraid!

I telephone to add two visitors from Canada to my dining group for Holm Lacy in July yesterday and the last who dealt with the call was very helpful and Did it with no problem .
The couple from Canada today decide to book to come to Lakeside with us in August so I again phoned and made the same request a lady named Uzma informed me that it could not be done ??
I explained that the exact same request was done by phone the previous day so obviously it could be done ,she then told me it was because of data protection? I explained that I had all their
details so she did not have any data to reveal to me.As a regular visitor to Warmers I am extremely disappointed with her attitude and poor customer service .seriously thinking of giving Potters our custom in future in fact already booked two breaks with them

On arriving at Bodelwyddan Castle we were told that the towels wouldn't be changed on the first day after arrival but they would be on the next day. I told the receptionist at lunchtime on Sunday that our towels hadn't been changed, and she assured me they would be between 3.00 and 4.00. At 6.00 they still hadn't been changed and I had to ask again. Not good for a supposed 5 star rating. I wasn't happy to have a buffet style main course, and assumed we would have table service. There is insufficient capacity in the theatre, and we were told that we would have to pay an exra £10 per person to reserve a table. You also have to pay extra for leisure activities. I thought the whole ethos of Warner hotels was to provide an all inclusive package. Obviously not. I shan't be going again to Bodelwyddan Castle! Possibly another Warner hotel, possibly not.On a positive note the staff were friendly and helpful.

Improve the food quality
Return to free archery and rifle shooting
Return to the old policy of booking a table for the evening entertainment

Prices are getting higher and services are getting less.
When asked why our room was not cleaned on the first full day we got told that customers said they preferred not to have it cleaned and we could just chill out on that day without being disturbed by the cleaner.....what a load of nonsense.
Then we had no drinks table service as there was no staff ! sSo there were ques at the bar and people with mobility issues also had to queue been carry their own drinks back.
They are now charging for archery and rifle shooting as they said people weren't turning up so if they charged you it will make sure people turn up ....again a load of nonsense.
Booking in advance I'm now finding that they then reduce up to £100 per person just for a weekend. That's £400 we could have saved for the 4 of us.
I have message them and told them how disappointed I am about how their service is going down here and they are not at all interested.
This was at Littlecote

Location and views stunning. 5*
Facilities and space 5*
Room cleaning 1*
Food 2*
Friendliness of staff 4*
I have just returned from a break at Bembridge hotel. It’s such a shame that Warners are downgrading facilities but increasing prices. None of the phones worked in the room, so if you had any issues you had to go to reception, which was a long walk. They now only do the first room ‘clean’ from the second day!! So a 2 night stay would mean no cleaning at all. The rooms weren’t vacuumed at all while we were there. The requests for items from reception did not appear throughout the whole of the holiday. A request on the first evening ignored until the last evening of the holiday, despite 4 requests. Apparently Warner no longer make beds. Their new policy is just to today the duvet!!! Even 3* hotels make beds properly. Unfortunately it means we will never go there again and it’s such a shame because the views are stunning

Always enjoyed my breaks at Warner.

Have to say warners have deteriorated even more since January 2025 ! We have just retuned from a 4 night stay early April where we found the rooms are not cleaned properly plus 1off4 days missed completely!
No breakfast menu for added choice but was told there would be a different ‘special’ each day which was salty dry kippers on the first morning & the same thereafter!!
Understand cuts have too be made but Warners going a bit too far!

previous holiday cancelled due to illness, tried to rebook for later date, cheaper to cancel ( with holiday protection) and rebook afresh, they no longer have a price promise.
Warners do not do refunds but any money is held in holding account pending a new booking.
Not a very customer friendly process, unable to recommend

We have just arrived back from Sinah Warren and we have to say how disappointing it was.
The beds and pillows in 105 were very uncomfortable. We had a double glazed window that was blown and you couldn't see through it. The carpet in the room was torn and rippled a complete trip hazard.
The food was very monotonous with the same veg and roast potatoes every evening, the meat was very tough.
There were no bananas for the whole weekend and the tomatoes served at breakfast and in the salad area were green.
One good evening of entertainment but the other two over the weekend were very unappealing.
The seating public area was dirty and they did not clean the tables.
Warners service since COVID has not been good, but they are now more expensive now for less.
Warner hotels are not value for money anymore.
Unfortunately I have booked Norton Grange sometime ago, so I have one more stay to endure. Let's hope they are better than the stays that I have had in recent times at Sinah Warren and Cricket St Thomas.
Bembridge accomodation is acceptable but the food is always like all Warners:
Chicken on a Friday
Turkey on a Saturday
Beef on a Sunday
All served with unappealing veg and roast potatoes and all meat was very tough.
Warners you need to spend money on your hotels and your food variety.

Warner hotels have deteriorated very much since COVID. The price, just for a reservation, has spiralled tremendously and facilities have become less and less.
Having just returned from a three night break at Sinah Warren I was extremely disappointed with the food which in most cases was tasteless and very uninviting.
Pillows and mattress on the bed was extremely uncomfortable being hard and lumpy.
Entertainment was very poor, but having said that the main event, which was the reason it was booked, was very good. As for the other two nights why bother.
This has been the case at other hotels too. I cannot see how they can justify these prices for the poor service they are providing.
A lot of the hotel needs updating, ie windows need replacing along with furniture and carpets.
Cleanliness in the public rooms certainly needs looking into.
Under occupancy charged for single people needs addressing especially with all the monies they make from customers.
All in all a lot to be desired.

Similar experience to another recent review on this site.Unsympathetic customer service if you have to cancel your booking however exceptional the circumstances. They simply refer you to their Terms & Conditions heavily weighted in their favour. They refuse to provide any credit towards a future break and refuse to provide any refund for food not consumed. Do not value loyalty.

We had booked a 2 night stay at Nidd Hall from 6 to 8th January 2025. Unfortunately a blizzard struck and we were unable to get there. I phoned the "help desk" on Tuesday and requested either a change of date or at least some token credit towards a future booking. Neither was available . I pointed out that the invoice had stated that there was £136 of food but we were unable to eat anything. Whilst obviously it was not their fault for the snow but neither was it mine but I had paid in full for what amounted to nothing.
I sent 2 emails about this but didn't receive a reply. In desperation I sent a letter,enclosing prints of my emails, to Paul Pomroy and eventually received a phone call from customer service saying " your loss as we can do nothing"
A token appreciation of the circumstances would have been greatly appreciated but sadly non existing.

Seems to me that Trust Pilot only print bad reviews and some people have gone to great lengths to put their point across !!
We’ve just had a wonderful 7 night experience at Holme Lacy and can’t fault anything, great staff, great food, entertainment and grounds.
Very comfortable standard room albeit the decor was a little tired in places. We are seasoned travellers and Warners is way up there for us..

Alvaston Hall-Lovely building and a nice setting. Room acceptable but a long walk to the Grove restaurant. The entertainment was very good,enjoyable. The food was mediocre. The presentation of the food was not good and although the menus looked good the quality was not there. Meat slices very thick and some of the'deli' meats and salads were poor. No additional sauces, oils pickles except for a small pot of mayonnaise. Sent back a burnt cheesecake desert only to receive the same again. Some staff unaware how to treat the paying customer. If in the hospitality industry be hospitable!! One of the chefs spotted something in a 'deli' salad and promply scooped it out with his fingers! Empty serving bowls/platters were not spotted and replemished. One that did arrive the gammon ham was literally thrown on in a heap. Some finesse there. Not impressed at all. Warners are a large company and have huge buying power yet some of the food is mediocre to say the least, One more point,toasties at iunch time were not good dumped on the plate no garnish no style,fatty meat. A disappointing break.

My husband booked a 3 night break away for us as a Christmas gift surprise for me, we have been customers of Warners for the past 40 years and stayed at most of their locations.
Unfortunately, before our most recent booking he forgot to add insurance to our booking, and 3 days before the arrival date was rushed to A&E (Darenth Valley Hospital) prove available with serious breathing problems.
I tried to either cancel or rebook the break away. Because I personally had not made the booking, I was told over the phone that they needed to speak to my husband personally, in spite of the fact that he was on oxygen and had a mask on. It apparently was data protection! They insisted this was the only way forward.
Customer support then refused to help us, due to we had not taken out their insurance. So we were unable to make another booking when and if my husband gets well enough. So this experience has caused great upset and a financial loss of nearly £500. He is neatly 79 years old! Very disappointed with Warners customer care and support.