Vyair Anmeldelser 

227
•
TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

What a fantastic product this is. Anyone else looking to keep Nitrates lowbin their Aquarium, look no further, this is the real deal. Not only does it keep Nitrates consistency low at around 5-10ppm,... Vis mer

Vurdert til 5 av 5 stjerner

Super fast delivery, The MB115 10 litres of resin for DI Vessel was in several sealed bags which made getting them into a home made funnel super easy. Well packaged and boxed. Tested Afterwards and ba... Vis mer

Vurdert til 1 av 5 stjerner

I contacted customer care to check I was buying the correct filter replacements for my Vyair RO machine. Apparently nobody who works there knows which replacement parts you need for their own machines... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Below Poor .. sold part AIFIR-200 to our company , all of the parts failed mechanically like clock work within service life , they should have pulled this product by now , still on sale 2020 , we ma... Vis mer

Informasjon om virksomheten

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Skrevet av virksomheten

Your Water Filtration Experts


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

227 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(227)

1 anmeldelse i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Top banana 👍🏻

Ordered booster pump whose spec was well described. Delivered very quickly well packaged with everything that I needed to crack on using it. A far cry from the pump I bought from another supplier that was returned. Vyair are a well trusted name in water purification and the price was the best I found online .. pumps been working like a charm .. happy days .. happy customer

28. juni 2022
Vurdert til 4 av 5 stjerner

Would give 5

Would give 5 , but a rubber grommet was missing on the back of the booster pump back plate.
However quick delivery and pleased with product

8. juni 2022
Vurdert til 1 av 5 stjerner

Terrible service throughout. Now my product is obsolete

Terrible service throughout.

I wish I had read the reviews on here before buying from them. I purchased a Reverse Osmosis Water filter system from Vyair a few years ago. Every time I have to order new filters I have problems with the website and delivery. I usually end up having to call them to resolve the issue and have had to wait a long time to receive them in the past. I recently tried to order a new filter which was displayed as 'in stock' on the website. Had problems ordering through the website as it would not calculate delivery, so I called them. They put the order through and then I get an email a day later to tell me the item is out of stock! They offered me an alternative filter which was not compatible with my Vyair product (They claim to offer a level of technical support and advice few companies of their size offer... I guess they do not say what level that is, but you would think they would know). After I told them I don't think the product is compatible, they told me they no longer supply filters for my system and will not be getting more in the future, sorry, goodbye. So I now have an expensive Vyair water filter that is useless and nowhere I can find supplies of these unique filters. The unit was great, fully functioning and I had no problems with it, but without replacement filters... I will be sad to see it go.

18. mai 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service and next day…

Excellent service and next day delivery, really happy as always willing to help. Would recommend 100%

1. mars 2022
Logoen til Vyair

Svar fra Vyair

Thanks for the Review Glenn! Very much appreciate the kind words.

Vurdert til 1 av 5 stjerner

Lousy customer care for RO issue

We have an RO water purification device. We were never told or instructed to change the sponges that hold the resin in place. Consequently some resin beads escaped and got in to the connected autoclave. Vyair have denied all responsibility and liability. It cost me hundreds of pounds to trace the issue and repair the autoclave. A question to an online forum of other dental practices suggest that others have also never been instructed properly.
The attitude when we approached Vyair could hardly be described as helpful. Very very poor customer relationship.

20. februar 2022
Anmeldelse skrevet uten oppfordring
Logoen til Vyair

Svar fra Vyair

Thank you for the feedback and we are very sorry you felt your customer service was lousy.
Customer care is very important to us and while this can be said for most companies, I can comfortably say that my tech and customer service teams are dedicated and that my expectations of my team’s customer care abilities is incredibly high, and this is not lip service or a ‘’default’’ statement.
It is an unfortunate situation when a customer is so unhappy that they feel the need to both leave a bad review and make a public judgement which can be taken out of context.
Vyair gives a level of free technical support and advice, that few companies of our size offer, regardless of if it is our own product or from another supplier, or, if it is connection with a sale, or just ongoing support of our customers. We understand by offering this level of support that we are open to misjudgement and misunderstanding when we are dealing with some customers, sometimes, and we will always strive to do the very best we can for all our customers.
Vyair has been established for over 15 years and during that time it has made many changes- all geared to create improvements to make us exceptional; however, we are human, and we don’t always get this right. What makes us different is we analyse all feedback and use it to continue to improve, regardless of if this is positive or negative- we are never complacent.
I would welcome any customer who has felt they have not been instructed correctly to call Vyair, to talk to the tech team and myself, to make sure they are being taken care of in the right manner by the right department, directly.
We believe we did everything in our power to try and rectify the situation in connection with the issues surrounding this feedback and again we are sorry that we were not able to come to an outcome where we could leave this customer feeling taken care of.

Vurdert til 1 av 5 stjerner

Very poor customer service

Very poor customer service, purchased a pack of two filters for Tommy tipee Milk Prep machine and neither worked, we purchased official tipee ones and they worked immediately. Contacted them and were not interested, blamed user error and said we needed to follow guidelines and leave submerged over night which we had done and the response was sorry we can’t resolve your issues. Lessons learned to not buy fake.

27. januar 2022
Anmeldelse skrevet uten oppfordring
Logoen til Vyair

Svar fra Vyair

We are sorry to hear you have had a negative experience with our products and customer service team. We apologise for this and we would like to assure you that our products are not fakes, they are fully certified , high grade compatibles. During the production process, errors can happen, as no production process is infallible. However, we would like to reassure you that any issues we have are very rare and any possible faults are escalated to the technical team. We would like to take this opportunity to thank you for your valued feedback as this helps us strive to make continuous improvement’s

Vurdert til 5 av 5 stjerner

Great customer service

A couple of email queries on my RO system were answered immediately by the Sales dept and good advice provided.

Actually in four minutes!

Thank you Callum

14. januar 2022
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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