I can't thank Steven within the provisioning team enough for his support once again. He continuously goes above and beyond to resolve any issue that is raised in a timely matter whilst keeping me... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Porting team as helpful as ever, nothing seems too big of an ask, can always expect a good interaction every time :) Hannah and Brogan always joyful on the phone too!
Selskapet har svart
We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.
Selskapet har svart
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Kontaktopplysninger
PO Box 18871, B91 9DH, Solihull, Storbritannia
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,8
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Thank you again to Sean Walsh at…
Thank you again to Sean Walsh at Voiceflex for navigating the dark world of Openreach and not giving up on the most awkward ports! An absolutely relief to know we have such a great team taking care of our account. Thank you all!!
30. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Wendy,
Thank you for your review. It's great to hear of the assistance Sean provided.
Thanks again,
Donna
Sam Roe
Sam Roe, was very helpful and persistent in trying to resolve a porting issue. Gave advise to give to the leaving host (Ridgewall) of the number and then followed up with BT wholesaler to gain the info to require the porting to go through after multiple failures.
1. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
HI Aaron,
This is great to hear! Thank you for taking the time to share your experience.
Best wishes,
Donna
Quick Response
Always a quick & helpful response with any issues I encounter while learning the new Flow phone system.
30. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
We appreciate your 5* review! We are always happy to support with any issues you may have. If you need any further help, please feel free to reach out.
Best wishes,
Donna
Cold called claiming to be EE - fake
Cold called claiming to be EE - and even when challenged, they tried to give a fake EE number for verification. Don't fall for this company and do not part with any bank details.
I have read the response below,,,so here is the full review - the man who called did claim to be EE. However I googled the tel number as he was talking. I put it to him that the phone number came back to a company that was not EE and was based in St Albans (Voiceflex). I put it to him that he was not EE. He said that he worked for Voiceflex who were contracted by EE. I told him that claiming to be another company was illegal. I also told him that I googled the tel number and it came back to Voiceflex and there were 238 negative reviews of this number from people trying the 'hard sell'. Another also said that Voiceflex had claimed to be EE. So my review is a fair one. If your employees are making cold calls, then they need serious training on how not to con people. I checked the phone number again and it is Voiceflex's tel number.
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Second Reply:
Dear Lisa-Marie,
We appreciate your updated review.
As mentioned before, Voiceflex is a registered range holder of telephone numbers authorised by Ofcom, providing services to businesses in the UK. We operate as a wholesaler, supplying numbers to resellers who then distribute them to individual businesses. Although the number is registered to Voiceflex, it is not Voiceflex itself that uses the number to make calls. Just like BT supplies landline numbers to individuals. The calls made from these numbers are not made by BT, but by the individuals themselves.
The call you received was not made by Voiceflex.
Please visit our website www.voiceflex.com for further information about who we are and the services we provide.
If you could kindly send an email to Customerservices@voiceflex.com with the telephone number, date, and time of the call, I will be able to conduct a further investigation and report the number. Alternatively please feel free to call me on 0203 301 6000.
Best wishes,
Donna
First Reply:
Hi Lisa-Marie,
Sorry to hear of your experience.
Voiceflex is an Ofcom registered range holder of telephone numbers that provides services to businesses in the UK. As a wholesaler, we supply numbers to resellers who then distribute them to individual businesses. It was not Voiceflex that made the call to you.
Could you please send an email to customerservices@voiceflex.com with the telephone number, time, and date of the call you received? This will help us investigate the matter further and take appropriate action by reporting the number to the reseller.
I look forward to hearing from you.
Best wishes,
Donna
Voiceflex are excellent - Thanks Sean!
Voiceflex are excellent. Business number porting can be a headache, but these guys make it easy. Always happy to help, impressively responsive, and reliable.
Special shoutout to Sean Walsh - he went above and beyond to do the impossible for me and help save a customer's number, the cause of which had nothing to do with VF. As a company focused on customer services, folks like Sean are the ones you want on the other end of the phone. Thanks guys
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Jamie, thank you for sharing your experience. It's wonderful to hear that Sean exceeded expectations. Our porting team is dedicated to delivering exceptional service, so we are thrilled to hear that you had a positive experience.
Best wishes,
Donna
Amazing service!
Never can i fault the service from the support team!
Voiceflex truly have an amazing support system and the engineers there make a difference, the fact that you can call the support team knowing that when some one picks up your query will be dealt with there and then. Lasantha has been around to help me for a long time know and his expertise are always appreciated top customer service !
Also want to say our account manager Wayne Nieuwoudt has forever been helpful with our account any questions queries or email his always there to help thank you again team for all the service you provide in both supporting our account and managing our needs and requirement.
Kind Regards,
Shah Alam
Head of Operations Coreconnect ( INIFI )
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Shah,
We appreciate your fantastic 5-star rating. Lasantha and our Support team put in a lot of effort, so receiving such positive feedback is truly rewarding.
Wayne is an exceptional account manager, and along with the whole of Voiceflex is committed to providing unwavering support to our partners.
Thank you again.
Donna
Terrible to work with
Terrible to work with, cannot ever get through to support on the phone and agents are often rude.
20. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hello Mrs Thomas,
I'm sorry to hear about your experience. Could you please contact me at 0203 301 6000 or email customerservices@voiceflex.com so that we can discuss further?
We take pride in providing excellent service, and our average wait time for our Support team is less than 2 minutes. I'm really interested in finding out why you had such a negative experience and address any issues accordingly.
I look forward to hearing from you.
Donna
Lasantha is always really helpful and…
Lasantha is always really helpful and clear, and yet to find a question he cant answer - outstanding, thank you!
6. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Andy,
Thank you for your 5-star review! We're thrilled to hear of the support Lasantha has given and appreciate you taking the time to share this.
Best wishes,
Donna
Always prompt and excellent support…
Always prompt and excellent support advice.
Top service from Lasantha
1. mars 2024
Svar fra Voiceflex
Mark, thank you for taking the time to leave a review. Lasantha is dedicated to providing exceptional support, and we are thrilled to hear that you experienced just that!
Best wishes,
Donna
Outstanding service from Lasantha at…
Outstanding service from Lasantha at VoiceFlex! Their professionalism and attention to detail truly stood out. Highly recommended
28. februar 2024
Svar fra Voiceflex
Supun, we're thrilled to hear this! Thank you for taking the time to share your feedback.
Best wishes,
Donna
Lasantha - HERO
Lasantha - genuine VoIP hero. Long standing issue that he helped diagnose and troubleshoot, with a smile and plenty of flair.
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Simon,
Thank you so much for your awesome review! We couldn't agree more that Lasantha is a hero and we're delighted to hear about the assistance he provided you!
Best wishes,
Donna
Sean Walsh - Excellent Customer Service
Having dealt with a very difficult losing provider, Sean Walsh has been extremely persistent and patient with the whole ordeal and we've finally got to a resolution.
Massive thank you to Sean for sticking with it and being great throughout the process.
14. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Ben, we are grateful for your feedback. It's fantastic to hear that Sean was able to provide the assistance you needed.
Best wishes,
Donna
Brilliant Service
Voiceflex are a breath of fresh air - all of our queries or provisioning requests are dealt with promptly. Special shout-out to Steven McGowan who has been a star!
18. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Thank you, Emma, for your glowing 5-star review. Steven and the Porting Team are committed to delivering top-notch service at all times.
Best wishes,
Donna
Exemplary Service
We experienced an unpleasant issue during porting that left a site without phones for several days; despite it not being Voiceflex's fault they were above and beyond the most helpful in getting it resolved for us.
Huge thanks to Stuart and Lasantha in particular; great service from them both.
16. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Ben,
Thank you for taking the time to leave a review.
It is our top priority to provide excellent service so we are thrilled to hear that you are satisfied with how Stuart & Lasantha resolved your issue.
Best wishes,
Donna
Stuart resolved our issue efficiently…
Stuart resolved our issue efficiently one is hit his path.
11. januar 2024
Svar fra Voiceflex
Hi Vicky,
Great to hear Stuart was able to use his expertise to resolve your issue. Thank you for taking the time to leave this review!
Best wishes,
Donna
Voiceflex - excellent service
Andrew Forster and his team went above and beyond to ensure the port completed as required
15. desember 2023
Svar fra Voiceflex
Hi Matt,
This is great to hear! Thank you for taking the time to leave this review.
Best wishes,
Donna
Excellent service from Lasantha
Excellent service from Lasantha, thank you
7. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Thank you for your review. I'm delighted to hear you were satisfied with the service Lasantha provided.
Best wishes,
Donna
Voiceflex porting team
The porting manager took control if the issue that was experienced and managed to have the issue resolved before the expected completion date, putting the number back in service.
1. desember 2023
Svar fra Voiceflex
Hi Thomas,
It's great to hear about the excellent service you have received. Thank you for taking the time to leave this 5* review!
Best wishes,
Donna
Lasantha always very responsive and…
Lasantha always very responsive and helpful, great to work with. Many thanks, Owen
24. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Owen,
We appreciate you taking the time to share your positive experience with Lasantha. Excellent customer service is a top priority for our team, so it is wonderful to receive such feedback.
Best wishes,
Donna
Voiceflex Support staff are always more than happy to assist with any technical issues
Voiceflex Support staff are always quick to respond, and nothing is ever too much.
24. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Voiceflex
Hi Ash,
We are thrilled to learn that you have received excellent support from the team. Your positive feedback means the world to us!
Best wishes,
Donna
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