Vodafone Anmeldelser 

The worst internet provider.
They keep applying 15$ late payment when you wanted to pay on time their link doesn’t work.
Called their team got transferred to 10 different people explaining each what’s my situation and wasted 1 hour 40 minutes. Not at all helpful. The worst customer service/support. Cancelling my account. Also went to camping with friends, everyone’s got reception except me who was using Vodafone 🙃

I’m a couple of months customer now but I can say that this network is the worst from Romania. Too many issues, the employees don’t give a crap about it no matter how much you try to fix them…. Doesn’t worth explain, just avoid Vodafone Romania!

Horrible. I've been without internet for days and Vodafone isn't doing anything. I don't recommend them at all.

The Vodafone. ro portal is weak and lacks functionality. Customer service is a nightmare. The response to complaints is an automated email containing a registration number, with no subsequent follow-up. A useless Tobi bot answers all customer service numbers. Gaining access to a decent agent with a normal IQ is impossible.
The attempt to contact the British Vodafone failed for similar reasons. Stay away from this nightmare company, should you want to avoid a ton of frustration.

Their internet service is almost unusable, constantly down, and has left me disconnected for multiple days in a row. Avoid at all costs.

Save yourselves from this shiet. Home wifi is the shiet and expensive. Digi was 4x cheaper and 150x better. I really hope my apartment unit will contract digi.

I have a Vodafone Romenian number since 2020. I already had a bad experience with their employees when I went to their Vodafone store to pay my bills. I was charged more (around 150 euro more then expected) and I had to write them to understand why this happened. They told me they made a mistake and that I paid for someone else bill. In any case they didn't gave me back the money, they just told me that they will use them for future bills. So, if you want to close with them after this experience, you will just loose the money and that's all. In any case, I though it could happen. It was just a mistake.
In may 2023, I wanted to add a phone and I went to
a ARSIS Store, which is accreditated as a VODAFONE store, as they have their logo everywhere. The employee told me to add also internet at home, as it will be free for 1 year, and he put other 2 extra numbers. When I asked why, he told me it was something about the phone and that the total bill will have been around 50 euro just for the start and that was something convenient.
I was basically scammed, as these numbers are ghosts numbers, and I've never used them, and I still have on my invoice the "internet at home", which was clearly not to pay for the first year.
The VODAFONE service just told me that I cannot have my money back, as I signed the contract in the store and that they can do nothing. After a lot of e-mail, they just told me that I don't have to pay the cancellation fee for the 2 numbers I have never had and I'm still waiting for an explaination about internet.
I didn't recived any money back and now I'm also having problem in paying the last bill so I'll probably be charged more (again).
I'm sad as I have never had any problem with Vodafone in my country, but in seems that in Romania it works very bad. I should have read more rewievs sooner.
If you are a forigner, avoid this company and go for DIGI, instead.

Insanly bad custumer service, they just say hello give me more details, and then they close the case in 2 hours, because quote ''we haven't heard anything back from you'' and when you write them back, you have to start from the begining

MAI MARE RAHAT CA VODAFONE NU AM VĂZUT IN VIAȚA MEA!!!!
Niciodată nu va abonați la serviciiile lor,au niște lucrători și abonamente care doar te scurg de bani ! TE SCURG DE BANI!!!! Am plătit 60€ pentru a ma porta de la idioții ăștia,și eram deja gata la orice suma,doar sa ma debarasez de paraziții aceștia !!!!!
ASCULTAȚI-MA PE MINE,NU VA ABONAȚI NICIODATĂ LA EI ȘI IN NICI UN CAZ NU PROCURAȚI ABONAMENTE CA VA SCURG DE BANI!! Sunt niște tâlhari și nemernici.
Eu am ales Orange ,unde am și reducere 50% pt primele luni,și unde nu te scurg in așa hal la bani.
Părerea mea,cine are bănișorii sa le dea la Vodafone,înainte,cine e om cu cuget,sa ma asculte pe mine.

no thanks, mobile data keeps cutting off due to technical issues, extremely time consuming to reach customer service, no adequate compensation, no possibility of escalation when ultimately reaching a customer service rep, no heads-up on when to renew credit for pay-as-you-go, non-appreciation for long term customers (despite this being a new sim card, I have been with vodafone.ro since 2004); not worth my money

Sistemul le este praf. Plati, facturi, comunicare.
Plus abonamente nesimtite de 70 de euro...la care nu mai poti renunta cand nu le mai folosesti...

Had a ticket with them for 3 months, still not solved and it's getting worse.

AVOID THEM AT ALL COSTS.

Horror in one word

You can'talk with anybody If You have a problem.

Vodafone Romania a facut cea mai mare eroare intrand in oferirea de servicii fixe (tv si internet)
Sunt incapabili sa ofere aceste servicii si sa raspunda solicitarilor clientilor
Infrastructura (cablurile) sunt prost instalate, prost intretinute, iar semnalul transmis este de o calitate submediocra
De un an de zile fac sesizari de remediere a calitatii semnalului tv si internet care sunt tratate cu indiferenta si nepricepere
Ptr Vodafone : cod de abonat 240768307

Oribil...de când au preluat upc totul e praf, n ai cum sa dai de ei iar la orice picătură de ploaie cade toată rețeaua...cand din greșeală răspunde un...specialist, îți spune ca nu merge sistemul din cauza hardwarului pe care l deții...apoi când își refac legăturile...își revine și hardware-ul tău.....🤦‍♂️genial!!!!!

Vodafone România , București, sa ai atâția abonați și sa nu se poată lua legătura cu voi ca sunteți in vacanța e inadmisibil. Încălcați dreprurile clientului și mai multe legi, nu este posibil ca clientul sa nu poată lua legătura cu voi și sa fie învârtit doar prin roboti de care nu avem nevoie. Și noi ne rezervam drepturile de a va da in judecată și de a plăti despăgubiri din cauza incompetentei și hoției pe care o conduceti. Sper sa nu mai existați pe piața atâta timp cât existați doar la făcut abonamente și niciodată in ajutorul clientului . Asta se numește HOȚIE . Sa va fi rusine cu așa comportament !🤢

I live in the USA and I come once a year to Romania to visit family and friends. I usually purchase a prepaid SIM card to use my phone while in Europe. This year I purchased the Vodafone roaming one for 15euro. It worked in Romania for a couple of days. I went to Portugal for a week. I ran out of credit within 5 min of usage in roaming. When I returned to Romania, I added 5 Euro of credit which only lasted half a day. A total waste of money. I am pretty sure that the employee who sold me the SIM card set up the wrong features and not the roaming card I purchased. I ended up purchasing an eSIM from another provider that worked beautifully. I will never use Vodafone again.

I've been Vodafone Customer for a long time but now it seems out of the Market. Short examples:
1) Roaming. I just came back from Turkey and I paid 1 GB to DIGI (one of their biggest competitors) 1.1 euro ( counted exactly how much you spend by each MB). For Vodafone the price is 4 GB 18 euro doesn't matter how much you spend - if you spend only 1 MB
out of the 4 GB you pay 18 euro.
2) As I said, I have a very old subscription. Now is the time to change but, the offer is with higher benefits and higher prices. Nobody looks and cares that you don't need more benefits, you just need better prices - this is a real offer. Guess they treat us like we are stupid.
3) If you need to contact the call center Andreea is the 'Hero" and you hardly have the answer and most of the time without solving the problem. Even the Human personnel are very rude, poorly prepared and aggressive.
And for sure I can continue but I consider is enough.
Conclusion - I guess they have to make some changes, most probably to the Management.

i need to say 2 words
INTERNET CONNECTION
1 star