Vodafone Anmeldelser 

I bought a prepaid card from the agency in the Vulcan shopping center România and when I got home in the envelope there was only the user guide without the card. it is impossible to get in touch with any human operator. I gave one star just to write the review I do not recommend Vodafone.

Service tot mai proaste in ultimii ani, se pare ca toti banii mulsi de la noi si alte tari din UE se duc in UK unde serviciile sunt de 4 stele !

Worst worst worst worst worst worst worsr woest worst

A company of The most ignorant employees leading by an incapable Greek (am Greek too, who wanted to mock him when met him on a boat “marketed from Vodafone too” last summer for his profound inability to lead). For 5 years they are unable to send e-invoices on a designated corporate email address. The designated person who’s supposed to be the client service changes constantly. The only way in 2023 to get the invoice is to retrieve it by physical presence in one of the stores who has of course corporate desk !! Ridiculous !! Vodafone South Sudan I presume is better !!

I am their customer for many years, I have always had problems in roaming with them, any chance they get, they will charge you lots of money, even if you just call their customer service(when outside EU). Let's say you forget to activate some benefits for roaming or you do not know the extras, they should make an automated package, e.g. 50 min/sms for 10$ and inform you via sms you started using this instead of being charged per every minute.This already exists for internet data so that you cannot be charged insanely. The same could be done for minutes/messages...
Their customer service is not that good, if you have a problem, they open an enquiry and would say "we will let you know" and guess what? They do not let you know, maybe very rarely, and you need again and again to call them. And I have many other reasons but it is pointes to write them all here.
I wish I had renounced their services earlier. Oh and btw when all is getting digitalised nowadays, for my contract to be closed I have to write by hand a request, take a picture of it and send through an email. Is that really hard to make this online??? Bad experience!
So if you really want/need to buy something from them, buy only SIM cards with no possibility for additional cost.

Mockery towards customers. The most unsympathetic company in the world. Applications do not work anything does not work there. Not even an invoice can send you. What's even worse is that they're thieves. For a Roaming SMS I paid a bundle of 5 SMS at an astronomical price. To avoid at all costs

cel mai prost serviciu de date din romania. modem uri de internet care nu functioneaza

I wonder if I can rate it 0..
I had so many problems with roaming with them.. it's crazy.. and upsetting the least..
I am in Indonesia right now, I have €8 credit on my sim card and I cannot receive any sms from who knows what stupid reason..
I had to cancel all my active bundles online and the roaming service is still not working.. it shows active on my online account, but it's not working..
If I try cancelling everything else, it throws an error..
Like bro.. just do your god damn job.. wth
People can't even take my money I swear..
How bad some people can suck at their job?!
Please, fire some people and then hire some capable ones..

Cea mai proasta firma de telefonie .Abuz de date in roaming si blocheaza cartela . Cand ne aliniem la servicii europene ?

cheap services for poor people...
unreliable, bad net speed...bad comunication...
after contract extension THE PHONE WAS UNABLE TO RECEIVE CALLS MORE THAN ONE WEEK !!
I SPENT >1HOUR DAY by DAY TO WAIT TO SPEAK WITH AN OPERATOR IN CALL CENTER!
NOT RESOLVED NET SPEED PROBLEMS (IN TOWN)
I just migrate to Orange

I requested the termination of the contract for TV and broadband with them, but I need to return the equipment , they told me to bring it in anytime starting from that date . When I go to their centres where I can drop off the equipment they refuse with all kinds of excuses (system doesn’t let them) , then I call the call center again , they say I can , but when I go in person they refuse again . I went there 3 times , wasting my time and money travelling there. I believe they do it intentionally, to charge you for the equipment or to not fulfil the cancellation policy and charge you for more months .

Avoid them like AIDS , there’s not cure once infected

NEVER again I’ll make the mistake to buy internet ftom Vodafone Romania. Lowest level of customer support representatives. The site isn’t working, evertthing is bad.

Since I began using Vodafone’s prepaid offers, a major issue with reactivating offers through their website remain in spite of regular requests to review the issue. I would use the MyVodafone app if I had a more modern device. Customer service representative Marian seems to be their only saving grace. It’s pure inconvenience their closest competitor, Orange, don’t offer equally or more attractive packages.

Through my Messenger correspondence with Marian, she has managed to keep us moderately satisfied, however every month we are without internet for up to 24 hours (like today for instance) - a service essential to our 24/7 online business. If Marian is not working, I get no response from any of her colleagues bar one, Simone, who has helped us once.

Vodafone are also useless on the phone offering poor and misunderstood advice, or the line cutting out or not connecting. Having to depend on a clearly flawed system of technology and personnel is very frustrating.

If I could, I would use another provider. But since Vodafone and Orange share a monopoly on service in this area of Romania, it’s simply not possible.

They seem to not care about their extremely poor ratings both here on trust pilot and on their own Facebook page.

I do not recommend if you can help it - at least not for prepaid offers.

Din pacate si o stea este prea mult. am colaborat cu UPC ani de zile pe Business, am presupus ca o sa fie la fel daca nu mai bine dupa ce au fost achizitionati de Vodafone,deloc asa. Din pacate servicii execrabile la preturi mari si fara customer service aproape deloc. Promit ceva , ceea ce nu ofera de fapt in servicii, dar odata ce faci plangeri nu vei primii un rezultat. de luni de zile astept respuns ,rezolvare, orice . nu le pasa. Nu as recomanda aceasta companie nimanui. Nu le pasa, nu poti intra in contact cu cineva capabil, mereu spun ca te suna in 2 zile maxim ce se transforma in zile, luni. Feriti-va de Vodafone, Vodafone Business in special

Nu sunt încântat de serviciile lor. Loc pentru imbunatatiri.

Sunt hartuit efectiv de incompetentii astia pe care nu ii pot numi altfel. Sunt amenintat cu recuperatori in cazul in care nu platesc o factura emisa pe luna asta, avand in vedere ca am incheiat contractul inca de la inceputul lunii august iar acum suntem in octombrie. Am platit deja doua facturi nejustificate de cand am incheiat contractul pentru ca am fost amenintat si mi-am zis ca mai bine las de la mine si platesc 99 de lei decat sa mai am de a face cu scursurile astea ale societatii. Sunteti pasibili de judecata si daca nu se inceteaza amenintarile in decursul zilelor care urmeaza, am sa anunt politia.

Never ever Vodafone Romania. It is a lowest level of customer support representatives. App is built in a poorly manner, dashboard against any User Friendly logic, support from Vodafone practically doesn't exist.
Today I withdraw my deal and promised to nevere look into Vodafone.

Avoid at any cost!

Vodafone in Romania - worst experience EVER!
The site myvodafone.ro nor facturavodafone ever worked. Impossible to receive printed invoice via mail. Electronic invoice can’t get because their website never works which is crazy.
I have few issues registered during last months from which NONE was solved. Can’t wait to close the deal with Vodafone.
If you are having hard times with the current phone carrier don’t ever consider switching to Vodafone. It’s a nightmare.

0

i tried 15 days to solve some issues due to migration from upc to vodafone. the operator from call center, after 40 mins of saying that dont know set the ticket resolved and provide me the feedback that will solve it.

Compared with 3 other countries, vodafone Romania is pathetic. My registered phone number (i got username and password) is not recognised. It worked 3 months ago but in the last 3 months was hard to find out how to top up or activate a plan with the bank card