Vodafone Anmeldelser 

Conexiunea de internet este cea mai proasta alegere pe care o poti face, deseori ai probleme si se deconecteaza, daca vrei sa ii suni te lovesti de roboti si mesaje interminabile sau trebuie sa platesti extra. Din pacate sunt fortata sa ma mut cat mai repede spre digi, sau alte optiuni.

Vodafone Romania has been a dissapointment over and over again. Money is being taken for services not rendered and customer service is not interested or able to fix issues. Internet packages abroad are being automatically activated and charged even if not used and the prices are highway robbery. This has happened multiple times last year and this year.

You need to PAY EXTRA FEE if you want to talk to them regarding a problem with the internet.
Internet quallity is also horrible and they keep sayng they will fix but nothing happens.
+ aditional spam messages and spam emails
NOT RECOMMANDED

Эти гады дважды заблокировали мою карточку ни за что. Прислали смс «за абюз и фрауд». Какой фрауд? Какой абюз? Первая блокировка поступила через час после покупки карточки, ч даже до дома только только дошел, я вообще не пользовался ни интернетом, ни телефоном. И теперь в чужой стране я даже не мог позвонить в службу поддержки - мне надо было искать чей то чужой телефон, чтобы позвонить с него и еще заплатить , и в конечном итоге мне не помогли. Я пошел в тот магазин, где я купил карточку, поговорил с ними. Они утверждали, что я «куда-то не туда зашел». Идиоты. Даже если бы это было так (а это не так, я вообще никуда не заходил), то это ваша вина, что вы не заблокировали этот ресурс. Я что, должен как по минному полю ходить? А влруг какой то там сайт ваша идиотская контора посчитает каким то неправильным? Вы должны предотвращать эти действия, а не блокировать мою карточку. Гады. Вот уж не думал, что водафон - такая гнилая контора. Я в гневе

De ce ma sunati sambata la ora 10:00? Am fost foarte clara ca nu doresc abonament, si sunt sunata in fiecare zi! Nu va mai opriti? Ma sunati sambata si in timpul programului, la munca.

Prapaditi...semnal prost in afara orașului.
Mama avea un nr. Vodafone prepay care a expirat, la incercarea de a il activa "deștepții" mi au spus ca nu se poate. Am întrebat ce se va întâmpla cu cu acest nr. Raspuns: dupa o perioada se va relansa din nou. Cat de prost poti sa fi?
Nici un bai, ne mutam toti la digi.
Vodafone =caca

Horrible, I just gave up their services after 20+ years. My other members of the family did too.
Whatever they do it's aimed to get more money from their customers, false advertising some "benefits", spamming with calls about "very advantageous subscription offers" which turned out to be petty scams.
The last drop was that they aggressively advertised they would give "money back" to the customers each time you buy credit. False! I had 200Euros, they forced it to split that amount in 50Euro vouchers to buy "reduced products"(so no real money back whatsoever). I wanted to buy a phone using my 4 vouchers. Well, tough luck, I could only use one per product :)))))) - so I was supposed to buy 4 phones at their real marked value, as their "unbeatable phone offer" was actually a very inflated one.
Conclusion? there is no real benefit for the customer, everything is set in their advantage.

Very slow network 0.1Mbps internet speed.
This is outrageous.

Worst service in the world! 3 months of waiting for my phone to be repaired and they failed to do it!

If you want to speak with an operator YOU MUST PAY 1,29 euros, otherwise, with "robocop Andreea" you can not solve your problems.
I was in Sebia 2 days ago, and, even if my roaming data WAS CLOSED, they have charged me with 15,61 euros!!! After I have accepted to pay the 1,29 euros, I have spoken with a HUMAN, he checked this fact, and he agreed that I HAVEN'T USE DATA in roaming, but, for now, I MUST TO PAY the 15,61 euros on this invoice, and, ( maybe ) they will be deducted on my NEXT invoice
THIS IS A ............ company, you must pay for something that you didn't use, and you must pay EXTRA CHARGES, even if you pay a 15 euro / mont subscription, to talk with someone who can explain you why are you charged for something that you have not use

Vodafone has, over several months, proven that the damning reviews on this platform are not only justified but paint an accurate portrait of a company crippled by incompetence and a toxic culture where lying to customers and outright neglect are business as usual.

Here’s just a glimpse of what I’ve endured firsthand:

• Sales staff blatantly lying and doing the exact opposite of what was agreed.

• Support staff making empty promises and never returning with solutions to incorrect invoices.

• Receiving defective equipment upon delivery.

• Wasting my time on four separate occasions waiting for technicians who never showed up or even bothered to call.

Vodafone’s utter disregard for its customers is staggering. They make no effort to honor their contractual obligations or provide even the bare minimum of service.

un gunoi de gunoi ... nu stiu ce ma mancat sa trec de la cartela la abonament ... doamne :)))

quality service ,offers ,unlimted data easy to uese promoiosn and outstanding performnce ,thanks vodafone

- 500 stars
The worst shittiest company ever, never replies to their customer service emails, no one bothers to help you out, their app has ZERO user experience but they keep on taking your money.
I, for one, I’m done with this and hopefully people will realise soon enough where their money is going

If I could sum up my experience with vodafone.ro support or allocated account "specialist", it would be: Kafka lives but it's small child compared with the behavior of this company.
If I could give a note, today would be (-) minus infinite, not zero.
I am a more than 20 years customer of Vodafone and I never believed this can happen as all the previous experiences were positive (but if you can check, last positive review published here is from ... 2020!!)
Effectively, the employees does not care about the clients. You record a complaint and they just ignore it until you have to decide if it's worth or not wasting time with it.
My "dedicated account specialist" ignored all my messages more than three weeks, putting me today, after almost one month in the position to close all my accounts with Vodafone.
All the emails sent to claims department (four of it) ended with the same result: "your complaint was forwarded to department manager and we will take care of it". And this is it, all they have done (if they did it really and not just replying to me, as they never gave me a number for the complaint, as requested and required).
So, it is up to you if you can accept such a mockery and ill treatment from them (after investing thousands of euros in this vendor).
I cannot.

Costuri neexplicabile apar pe fiercare factura unde nici macar angajatii Vodafone nu sunt in stare sa ofere un raspuns. De departe Vodafone este cea mai josnica companie intalnita vreodata.

Am cumpărat o cartelă Vodafone reîncărcabilă. Cartela a avut 5€ credit initial dar, o opțiune a fost activată automat. Am dezactivat opțiunea pentru că am nevoie doar de credit. Am trimis mesaj la 579 cu text CREDIT pentru a primi creditul înapoi dar, am primit mesaj: In procesarea cererii tale a apărut o eroare. Te rog încearcă din nou în câteva minute! Am incercat de câteva ori din de fiecare data am primit același mesaj cu eroare. Acum nu am nici credit și nici o opțiune activată... Am fost la un magazin Vodafone și le-am explicat problema dar ei mi-au spus că nu au cum să mă ajute și că singura soluție e sa reincarc cartela din nou.. Cum e posibil așa ceva??

The WORST company to ever exist. They bought an internet company that had decent internet capabilities and muck it all up. They ar eunprofessional when it comes to providing both what you paid for and customer support. I asked them what the issue was and got the "We don't know but the company is working on fixing the issue" What areyou fixing if you have 0 clue as to what the issue is?

Cea mai proasta firma de telecomunicații din România dacă ești abonat la ei cu cartela reîncărcabilă și locuiești afară nu vei fi niciodată ajutat de cei de la Vodafone am stat în așteptare 46 de minute iar apoi au închis ei apelul atâta de neserioși și nesimțiți sunt cei de l‐a Vodafone România
Să vă fie rușine nu meritați nici măcar o stea sunteți o rușine pentru toți cei care suntem plecați afară și avem nevoie de asistență la cartelă dar nu ne ajutați niciodată dar de încărcat vă place când îmi încarc cu câte 35€ în fiecare lună
Rușine rușine VODAFONE ROMÂNIA