Vodafone Anmeldelser 

Cea mai proasta companie posibilă ! Cele mai proaste servici și cei mai prosti consultanți aici îi găsiți !

Im a corporate customer. I visit their store in Bucharest, ask to stop a subscription. I ask what else to do, whether I get any proof that what I asked for. The customer service person gave me a post it note with a reference number and date on it by hand written & told me nothing else to do. the next 6 months, they continue to charge RON132 per month, now I send an email and ask whats going on. 2 days later they call me back and tell me that according to their process I was supposed to get a call after my request which I did not. So now, they will investigate internally with the collegue who was supposed to call me and they decide if they accept my claim on the original date of Sept 2025 or now. I told them that I am as a customer not aware of their inside game, that if a customer wants to disconnect the service they still want to call and convince by offering something better, instead sending or giving something in writing in the store as a prove that the request was registered. now I depend on the inside employee's declaration about what has happened....... "Excellent and customer focused approach." We used them also in Greece before but changed due to their unprofessional approach.

Despite having a fixed-price contract, the charges for the next three months were inconsistent and unjustified. Customer support has been unavailable, and I am prepared to pursue legal action if this matter is not addressed.

The Internet and tv dosen t work at all and its been like 3 days since i had this problem i called them and they insited is not a problem

There is no zero stars out of five option, but that’s what I would have rated my experience with recharging a prepaid SIM online. Just to have it expire the next day for some stupid reason provided in store (recharged €5 instead of €6 while only options online are €5 or €10) and by customer service after days of trying to speak to a human operator over the phone. Avoid Vodafone Romania, I know I will.

Bună ziua,
Am avut un contact comercial cu Dl Ștefan de la Vodafone Iulius Mall Cluj, pe care o să îl descriu astfel:
- atenție și prezență față de clienți nota 10/10
- consiliere win win nota 10/10
- recomandări nota 10/10
- suport nota 10/10
- promptitudine nota 10/10
Un mare BRAVO👏

Terrible, they put their hands in your pocket effectively. No transparency. Awful.

Incompetență crasă marca Vodafone (Easy) . Am făcut o cerere de portare de black Friday când aveau oferta la Easy. Tot făcut online, din aplicație. Mi s a trimis ulterior o cartela SIM temporară și mi s a zis ca portarea va dura 3 zile. Ei bine, doua săptămâni mai târziu nimic. Încerc în zadar sa obțin informații prin acel chatbot useless. Ma duc la sucursala pe Moșilor, mi se zice sa dau mail nu știu unde și ca mi se va răspunde în cel mai scurt timp. 3 săptămâni mai târziu, nimic. Ma duc iar la sucursala, nimeni nu știe nimic, mi se zice ca lunea următoare voi fi sunat 100%. cu un răspuns. Evident nu am fost sunat. Azi am fost a 3a oară la sediu unde mi s a spus direct ca ei n au ce sa facă și sa sun la customer service (ceea ce am și făcut inițial și m au trimis la locația fizică). Deci a început pasarea mea, frumos, ca la un meci de fotbal. M am lămurit și cu Vodafone. Never again! Și pe deasupra și internetul lor e varză. Am intrat într-un Mega sau oricare alt magazin, s a terminat distracția, pa-pa net. Și asta în București. Cine știe cum o fi în provincie. O rușine totală de la A la Z.

Very bad. Disappointed for years in a row. I kept being loyal thinking it would pay off. Now I am sorry only for not leaving them sooner. I was a client since Connex. A life time basically. Last drop was last week when they "black listed" me for a made-up non-sense reason! And humiliating me by making me wait with their robot on the phone (by the way of you want your issue solved by Customer Service you have to pay €2 otherwise you wait forever and you only talk to the robot)
Now I will move my wife from them and I will promote people leaving them as a communication service.
Good bye VDF.
PS: while I was trying to fix my issue at their desk with some bored young man who told me there's nothing he can help me with....another woman was screaming at the other desk about her issues while in the meantime at their competition mobile service next to them everything was going smoothly with professional staff and people were being taken care off gently, in a nice manner, signing contracts and subscriptions and everything was fine. So...yeah...

Cel mai prost suport! 0 pentru customer satisfaction.Nu am mai văzut atâta bătaie de joc. Sună un operator să spună că am de plată nu știu cât, în condițiile în care am făcut cerere de reziliere a contractului în magazin, iar după ce îi explic acest aspect, îmi închide telefonul în nas, fără să dea o explicație, fără să îmi recomande să contactez alt departament. Nu mi se pare normal să plătesc o taxă pentru a vorbi cu un operator și nu cu un bot. Lucrez și am lucrat in customer service și nu am întâlnit nicăieri așa servicii proaste.

Zero, zero, zero, they should´t exist on the market!

They don´t send the code to connect to the account, the bill details are hidden, unexpected charges, high prices for service quality, difficulty resolving billing errors.
I received a bill that is double and all I can see with a limitted view is that I haven´t exceded any service I pay for and still my bill is double.
I can´t reach anyone when using their phone numbers from a foreign country.

Almost Non-existent customer support. And Tobi ivr/ai is only thete as a secretary. They'll expect you to pay for 2.09 EUR support to solve problems. Landline internet failures in several blocks and after 8:00 PM they no longer answer the phone unless you pay an additional fee of 2.09 euros! And even then they can't solve your problem because it's a General failure. And the next day there's still the failure but they send messages that if we don't pay the bills which where due a few days ago they will restrict the service and they will also charge another reconnection fee of 3.24 euros per service! From one of the best to one of the Worst telecom companies in Romania. UPC was best of The best in customer care and UP time for decades.

The most complained-about company in Romania.

Non-existent customer support. They'll expect you to pay for 2.09 EUR support to solve problems they create. But that doesn't work either.

Authorities get thousands and thousands of complaints filed against them yearly. They get fines but somehow continue to function.

Keep safe and stay away from Vodafone.

Worst customer care in the world. Asked them to transfer my number from an overpaid old subscription to the prepaid service. The outcome is that they cancelled the number, I lost it, after a few of their "support" people called in with various subscription offers which I turned down. So, they dumped my number at the end, I suppose it is their "revenge". Customer support is not possible without a 2 Euro per call fee. Best thing out of that... in 15 minutes I got a new and free "golden" number from their competitor. Thanks for beeing so big jerks, Vodafone!

Plătesc un abonament business la Vodafone din iunie, cu roaming activ și inclus în contract. De atunci, nu am putut folosi roamingul nici măcar o dată, deși figurează ca serviciu activ pentru care plătesc lunar.In plus,ca sa poti vorbi cu ei trebuie sa platesti 2.09e, nu mai este alta optiune!!!
Am contactat suportul de zeci de ori, însă refuză să recunoască problema și nu oferă nicio soluție. Mai mult, când am cerut rezilierea, au spus că trebuie să plătesc abonamentul integral până la final, deși ei sunt cei care nu au furnizat serviciul plătit.

Foarte dezamăgit. Nu recomand.
Lipsă de profesionalism și zero responsabilitate față de clienți.

Very difficult to get to speak to a human. Every time, any season, the automatic msg is that they are "experiencing technical difficulties in your area". But I am calling from a major city -the capital. UPC was better. However, after I spoke with a human, the problem was solved.

I was a client for Vodafone for 30 years . I sent an end of service request for some services at the begining of the 2025 august . I have a received request message from Vodafone but now , after three months, my request is still unprocessed and I have recieved three invoices for those services . Every Vodafone representative I've contacted promised the problem resolved but nothing happend .

The most miserable customer support in the world. The only way to contact them is to pay 2 euro per call, otherwise you spent your time in their stupid IVR useless system.
I woul not reccomend this conpany ever.

I called the paid customer support line and waited for 25 minutes, but nobody answered. People have other things to do than wait for so long to solve a simple thing

Nu sunt client Vodafone și totuși am primit o notificare de plată pentru o factură despre care nu știu absolut nimic. Am încercat să contactez serviciul de relații cu clienții timp de ore întregi, dar este imposibil să vorbești cu un consultant uman. Robotul TOBi te ține blocat într-un meniu automat, iar apelurile se închid fără explicații. Am sunat din străinătate la toate numerele disponibile, inclusiv cele pentru urgențe, și tot nu am reușit să obțin ajutor.
Este inacceptabil ca o companie de telecomunicații să nu ofere acces real la suport uman, mai ales în cazuri urgente sau nejustificate. Cer clarificări și oprirea oricărei acțiuni până la rezolvarea situației. Nu recomand!