VIVACOM Anmeldelser 

Vivavom are disgraceful and quite frankly most fraudulent comms company I have ever had to deal with. Avoid at all costs!! Should be banned from operating!

Calling the client hotline for certain services are given totally different information that going to the Vivacom shop, where employees tell lies to try to sell more expensive services on contract, that the client does not need and refuses. Overalll not reliable, contradictory information with purpose to cheat and to take more money from clients as they are willing to book.

Customer service opportunity for the sales people in Sofia; my mother-in-law of 84 is trapped in contract for 3 sim-only abonnements, for which she will not be able to pay. For enting the contract she will be forced to pay not only the 3-Month costs but also the costs for the “special offer” for the remaining 21 months of the contract. It would be an opportunity to prove the personel is not only interested in selling but also in humanity by tearing up the contract

applied for a low price tariff on monday and paid for on tuesday notification of Mic L+e tariff that had been applied to my account sent them an email in disgust with a promise of goodbye Clearly applied by a thing with no brain.

In September 2025, I visited a Vivacom store with a Bulgarian friend because she speaks the language and could help avoid any misunderstandings during the process of signing up for home internet service.
To be fair, I have no complaints about the internet itself. It is fast, stable, and provides excellent coverage throughout the large apartment where I live.
However, I was told that I would pay half price for the first nine months and then switch to the regular rate, which I understood would be around €28 per month. Instead, I received a bill for approximately €40. When I tried to resolve the issue, I contacted customer support through the app chat but received no response. I then sent an email and received a very confusing reply that I could not understand. After responding and asking for clarification, I was simply ignored.
My friend told me that the only way to get an answer would be to visit a store in person, which is extremely frustrating. If customer service is difficult even for Bulgarians, imagine how challenging it can be for expats.
The only reason I remain a customer is because the internet service itself is excellent. However, based on this experience, I would never consider getting a Vivacom mobile subscription.

Starting with the People in the Office, most don't care about the customer and are busy with there cell phones or there fingernails. The Installers are mostly primitive and uneducated. The service itself is not good to Bad. I have Satelite and even with good weather chanels are not fluid streaming, many stalls out or stop the picture or ar completely out giving you a message to clean your satelite dish of snow just like now this very moment while it is 28 degrees outside, sunshine , no wind or rain.When you call for a Problem they charge you for the call by the minute. Imagine that! There Problem, you paying for Services they don't or can't provide and when you call to make them aware of Problems they charge you for it.The whole company is overpriced and run with Mafia Stile.

Bad network! Bad service! Bad connection! Overall 1/5 is actually a lot

Worst ever company
Don't use them

strongly advise everyone to NEVER use Vivacom! This company operates like a legal mafia.
Ten years ago, my wife received an outrageously high phone bill for a SIM card she hadn't even used. Naturally, she refused to pay for a service she never requested or consumed. For a decade, there was complete silence. Now, ten years later, out of absolutely nowhere, they frozen her bank account with a collection seizure through a private bailiff, demanding over EUR 2,500 by piling up insane, astronomical interest rates on a fake, decade-old debt.
Vivacom is a massive, fraudulent corporation that traps people in hidden schemes and preys on consumers years down the line without any warning. They should not even be allowed to operate legally. Save yourself the nightmare, stress, and stolen money—stay far away from Vivacom!

Нека всичките от Виваком да погинат мама ви скапана умряла. Интернет не могат да дадат като хората даже

Its so bad, every day a new issue comes around with these idiots.

what can i say - no internet for 6-7 days... it's like I don't have contact with them. Worst ISP in the country

They are the first to ask for payment of their bill, but when you try to pay it, either using the website, or the app, every single time I have problems. Either there's a problem with login, or their system doesn't like my VPN, or there's a problem finalising the payment. It's never straightforward or easy.
Please fix this cranky clunky system, so that payments are easy to make. I do not want to have to travel to one of your offices - we live in 2026, not 1976!

Вдигнаха ми сметката без предупреждение. Звънях на ... 20 минути чаках, после ме прехвърлиха и пак чаках. "Промяна в пакета"....

Каква промяна, като никой не ме е питал? Казаха да отида в магазин, ако искам да се откажа.
Отидох. Там ми казаха, че имам договор до юни и ако прекратя, дължа неустойка.
Значи вдигат цената, а аз не мога да си тръгна. Обслужването по телефона е учтиво, но безполезно с идеята да те откажат да си търсиш правата и парите. Давам 2 звезди, заради любезното момиче по телефона - не ми помогна, но поне беше мило.

I been today in vivacom (paradise Mall) and the lady was serving me was very rude, was chewing a gum like she was by her self, second I repeat and she took my phone for see the number and she wrote wrong, after I was saying to her the number was wrong because of a 9 instead of a 8 she dis not want to listen and just corrected and charge my 43 euro with out a reason.
After explay to her I dont want to pay that much for any reason she agree to charge me 6.67uero for the top up need. IN ALL OF THIS SHE WAS KEEPING TEXTING SOMEONE ON HER PRIVATE MOBILE.

This is absolutely the worst customers service from a company.

the service looks outdated, should be improved

⭐☆☆☆☆

I have been a Vivacom customer for a long time, and unfortunately my experience has been consistently negative. The issues are not occasional — they happen all the time.

The internet and cable TV frequently stop working without any explanation, which makes the service unreliable. When you try to contact customer support, you are almost always redirected to an automated system, and getting real assistance is extremely difficult.

The biggest disappointment was during a trip abroad. I was promised free mobile data and the ability to make calls, but neither of these were actually provided. I was left without connection in a situation where I relied on the service.

This creates the impression that customer promises are not kept and that there is little to no real care for users.

I would not recommend Vivacom to anyone. Halki

Отвратително обслужване,начисляване на такси когато им скимне,и след като прекратих договора с тя ми начислиха неустойки които не са споменати в договора..никаква прозрачност!

I went to their store to renew my mobile plan. I specifically told the consultant: "No extra digital services, just the phone and net." Guess what? My first bill arrived and it was 15 leva higher. They added some useless antivirus and TV package I never agreed to. When I went back to the shop, the manager was arrogant and said "you signed on the tablet, it's your problem." This is legal scamming. I am switching operators as soon as this contract ends.