Vitamix Anmeldelser 

Horrible piece of garbage, container got cloudy in about 2 month. Customer service is totally useless, they would give you more reasons not to use it or what not to use inside a container. Had competitor brand for years, never had a same issue with container. and I paid a fraction of a price that I paid for Vitamix.

Bought a vitamix 16 years ago from QVC, never had a problem with it. Decided to buy a second one for our RV recently directly from Vitamix. It’s maybe 6 months old, died on us, had to send it in for repair, it came back sounding horrible and we smell burn rubber when we use it, and Vitamix will do nothing about it. I am writing this to tell people to buy their Vitamix from Costco or a store that will replace it while under warranty. Will never buy directly from Vitamix again. Our old Vitamix is heavy, this new one is very light, like many products these days it’s just not me to last.

My Vitamix blender, while sturdy (has survived multiple moves, being dropped (on the floor, on toes, etc)), tends to result in chunkier smoothies than I prefer, no matter how long I blend it or at what speed!

Despite being a Vitamix user and never complaining about the product, I attempted to purchase a Vitamix Ascent series as a gift for a family member and was totally unable to do so. Each time, no matter that the delivery address on my account is Canadian, the Vitamix website passed on my Australian address to PayPal as I tried to pay (I tried 5 times and ended up with 5 pending charges because I had to cancel each time). I submitted a request to Customer Service via their website asking for help and no one has bothered to contact me. I would have thought that the company would take the time to make a sale - I'm leaving Canada soon and I don't see how I can accomplish my goal of gifting a Vitamix blender to a family member who could make great use of it.

Vitamix blenders are horrific. I have had 2 now and they both burn out so quickly. Garbage, in my opinion.
I follow the guidelines they suggest for the best blending (liquids on bottom, then softer foods, then frozen items on top, etc...) and they still burn out. Smells like burning rubber. No more. Fool me twice, shame on me. Highly DO NOT recommend. I am so angry because they are so expensive.

I am so disappointed with my Vitamix. I owned the previous one for over 10 years and the motor still worked fine but the container was getting foggy and the blade dulled so I just thought I would buy a new one. HUGE mistake. The new model stops frequently, food gets caught under the blade, and it’s much less powerful than the original. I don’t understand why they screwed with such a great appliance. The new version is awful, don’t buy it.

Admittedly I had two Vitamix blenders (in two locations), which lasted for years. However, the most recent model I bought in July 2025 lasted only 3 months before it broke down. The parts look and feel more flimsy and “plasticy”. The problem was with the motor. Customer support is an exercise in patience. You have a small window with their opening hours, no pickup service. I brought the blender - they could not find the problem, despite keeping it over a week. No temporary replacement of course. Gave the machine back to me. It broke again. Same process. Another week without my extremely expensive blender. Finally they give me a replacement, different colour, which I could live with. But how hard can it be to find the same model. Also, it came back without the jug. More messaging and chasing. And note: If you move home with your blender to a different country, they will ONLY repair it in the country of purchase. This is the very last Vitamix product I have ever bought.

I am taking Vitamix and their repairs contractors to claims court. They stole my unit, claiming it was lost upon receipt. A basic replacement was offered which doesn't meet the original unit's specs. They are rogue with imbecile personnel.

Without doubt, this is the worst blender I've ever owned. It refuses to blend even a fairly liquidy pate, to which I've had to add MORE liquid, and it STILL won't blend. What is the point in paying this much money for a machine which requires this much babying? I'm going to have to sell it, and get a better (and vastly cheaper) blender instead. Have been looking through reviews, and there are blenders out there for a fraction of the price, that don't conk out over a few cashews that have already been soaked for 24 hours. Ridiculous. I even bought the tall jug, separately.

HUGE FAIL!! DO NOT TRUST! We loved Vitamix and had very good experience with ours so bought one for our daughter. The brand new machine broke nearly immediately and they insisted on repairing instead of replacing it and when it was returned repaired it broke instantly again. They refused to replace it and it has spent more time being repaired than being used. THIS ONCE GREAT PRODUCT SHOULD NOT BE TRUSTED! CUSTOMER SERVICE IS A TOTAL FAIL.

This is a great machine and I was so excited when receiving it for Christmas last year, brand new. However I was seriously disappointed when upon my first use with it it threw up a code for overheating when there were plenty of liquids. I did trouble shooting with customer service and instead a replacing a faulty machine, they repaired it so I now have a refurbished machine for the same price as brand new. It worked once since it has been repaired but now it throwing up a new code and will not even allow me to use it. I explained the situation to customer service and the best they can do is repair it again. I am seriously disappointed and this has been very inconvenient for me as it takes 2 weeks to get it repaired. I dont trust that it won’t just break down again a third time due to a faulty circuit. ***BEWARE****

I've had my Vitamix for years: it truly has a powerful motor. I never invested in kitchen machines, in fact I don't even have an oven or microwave, but the Vitamix is the one item I invested in - and can't do without. I've used it countless times over the years. Prior to that, I had bought a 25-years old Vitamix from an online marketplace that still worked quite well.

Unfortunately my Vitamix did stop working once in the years I used it, and the EU customer service was not very receptive at the time. Luckily a family member (engineer) managed to discover and solve the problem with a replacement part. But that was somewhat disappointing and not very reassuring - I likely wouldn't have managed to get the machine to function again without his help.
10+ for the machine; not very impressed with the customer service.

Vitamix is by far the worst blender you can invest in. DON'T waste your money! My has given me a problem since the second week I purchased it. The second week it started to smell burnt like it's going to catch on fire! I'm thinking because I had Warranty it would be OK ..I called customer service and the worst part they had me ship it to them to get checked and fixed instead of replacing my machine. They sent it back to me and said it's been fixed and I will no longer experience that problem. Four days later, I'm experiencing the same burnt smell. It was so hazardous I was afraid to even turn on my machine. I have small children so I was afraid that it was gonna just blow up. I called customer service again and let them know the problem. They offered again for me to send it to them to get checked and fixed.. I had no choice but to send it in again. They sent it right back to me and told me they have fixed the problem again and even changed my canister. Still a week later I had the burnt smell. This was exhausting. My family members have a ninja and never had a problem with it. I'm sorry, but I do not recommend Vitamix to anybody. They say they have a warranty for seven years but will not replace your blender. They keep giving you the role around to send it back to them to get fixed. No one has time to keep sending it back. I will never purchase a Vitamix as a gift for anybody or recommend it to any family or friends. Especially due to their bad customer service. My Next reminder will be the Breville Super Q™ Blender. They have really good reviews on that blender.

My main blender container finally got a crack after 30 years of use. Ordered a new one online and received it promptly. Love this company and product.

Excellent Customer Service but I though that the blending power would have been higher.
I had the blender for a few months when my stand mixer vibrated and fell off the counter taking the Vitamix with it. I called customer service to arrange the repair and they said that they will fix it for free as a one time courtesy, EVEN THOUGH IT WAS MY FAULT IT BROKE. I was blown away and really appreciative of that.
I just had a poor experience with a company whose product failed and I wrote a poor review. But it occurred to me that we should write both the good and bad reviews so I hopped on to write this past experience.

I purchased my Vitamix Blender from Costco Avon , Ohio . I had seen the demonstration @ Costco and was very impressed . I know most of the Smoothie & ice cream store use them . My friends here have it & highly recommended it for our Indian grinding , etc iHad it for the last couple of years , Very easy to use & clean up easy it . It is as noisy as my previous bleed . So far very impressed. It comes with a lifetime warranty . The headquarters of Vitamix is in Olmsted Falls ,,which is an added bonus in case of repairs etc .

Excellent experience. I purchased a vitamix hat wasn’t really for me. I returned it in the same box, nearly package and quickly received a refund. The customer service is on point with this company. I suggest calling instead of emailing.

Loyal Vitamix user for over a decade. Had motor issues with my most recent one, and arranged for a repair. Shipped it to them on my dime, and saw that it was successfully delivered from the tracking info. Never heard back so I followed up many months later and they claim they never received it and cancelled the repair order (but didn't bother to notify me??). And because they didn't notify me in time, my hands are now tied to resolve things with the shipping company instead. So now I'm out a blender and the shipping costs, and Vitamix customer service refuses to do anything to help me. Part of the selling point for Vitamix products is the durability and repairability - if this is how they handle repairs, I'm moving on.

Customer service: Anne. 7/1/2025. She was COUGHING COUGHING. Having trouble talking. Then I explained since Vitamix had completely mangled my address in sending out a container I ordered, causing a FedEx exception, called me, and I gave them the correct address, and I just got it, but I suspected the tamper (sent separately) was never fixed. When Vitamix called they were focused only on Fedex. She asked me for my address 3x. THREE TIMES. Then she said "PO Box" and I said, NO, I never said PO Box. NEVER! It's not a PO Box. It's my UPS store. She said but will USPS deliver to a PO Box? ONCE AGAIN IT IS NOT A PO BOX. I GET MAIL THERE EVERY DAY. OF COURSE THEY WILL DELIVER.

Yes I was super annoyed. She said she will disconnect me if I raise my voice.

Vitamix makes fabulous products but their customer support? It's obviously outsourced and something is wrong.

I bought a Vitamix acent 2500 a month ago and it has already broken down and there is no phone number to call. We are so disappointed. We thought we bought the best product. The Ninja we have at home is much cheaper than before and it still works.