Village Hotels Anmeldelser 

I visited Village Hotels in The Wirral back in Sept this year... My stay was a nightmare , I only stayed for 4 nights but had to raise my dissatisfaction with staff on no less than 6 times...Issues with noise from people using the Emergency exit doors from early in the morning to late at night.. The door was also left wide open at times and although there was CCTV nothing seemed to be done by security .... I complained and was offered a 50% refund on my stay.....which I accepted........I checked my bank statement last month to find no refund had been made to me ... I contacted the Hotel manager ... he said he would look into it , I then chased him a week later and he advised me to chase up the refund with the company that I booked my stay with..... Not the best Customer Service ........I now have the refund albeit much later than it should have been paid to me ...

Absolute disgrace. Tried to cancel gym membership at Hyde due to losing my job and trying to reduce my outgoings but they insist on 3 months payment. Pity I didn't try to charge them for when the pool, sauna, steam room and jacuzzi were out of action numerous times. Plus the showers not working so frequently. Disgraceful organisation with no empathy. All they are interested in is money.

Not good as I had booked to stay for 2 nights ...as I didgeridoo much sleep yesterday I tried to sleep but there was alot of works going on in the hotel and the drilling went on quite loud. Room was lovely ... staff brilliant ... zkust got a headache from all the noise inside and out too!

This refers to Village Hotel Swansea. Terrible in every way, do not touch it. Booked two nights, but when arrived, lift was broken. My wife has knee problem but hotel only has rooms on second floor or above. Only one lift in hotel and had been broken for three days. Hotel of course did not inform us in advance or by way other guests who were in mobility scooter. Cancelled booking, given three days guest passes to pool as compensation. Tried to use pool second day, incredibly rude woman called Melissa on pool reception demanded to fill vey long form before using pool (was not asked to fill this form on first day using pool), then demanded where we had got gotten guest pass to use pool (from hotel mgmt.) and finally let my wife in pool, refused to let me in. Also was a major fight in front pf hotel second night we were there, saw someone punched in face. Hotel reception and bar staff completely indifferent (i called police). This is just an awful place with horrible and indifferent staff. I will never go near place again but please avoid for your own sanity.

Rachel and Oliver was amazing . Beautiful smile very warm and welcome .
Made gorgeous cocktails and helped recommended from the menu.
This is not my regular place because of them two

We stayed at the Bracknell hotel. Everything about our stay was perfect. Price could have been a lot higher and still be great value for the money. Staff/team members were all fantastic. Room, pool, gym, pub/grill, in-house coffee shop and even the halls were ALL clean and well presented. Easy to stream apps from phone to TV for free viewing, no need to pay anymore than already paid for any streaming services used at home. From the moment we arrived till the second we left, we were made to feel very welcome and at ease. Kids evening buffet was perfect for my daughter and the breakfast buffet was by far, the best I've ever had.
I could continue in more detail for days on how great we found the experience. But I'll have to stop somewhere, so let's just say it was PERFECT 👌

Great core workout Amber!!

Worst experience not happy with service from the staff...not recommended..dirty baths not hygienist "Walsall"

Stayed at the village Hotel in Leeds really nice gesture of a hand written welcome message and a free Starbucks
service was spot on, room clean, gym was nice. Overall a five star experience
The staff were friendly and polite …. and a massive thank you from me.

My review is for the Farnborough village hotel. Today I held a wellness event there and the support and organisation was seamless! Rebecca was the event planner and communicated well. The room was set up with every requested detail. Dan was our point of contact for the day and he was awesome! He was on hand to help and nothing was too much trouble. I’ve worked at many hotels for my events and this is the only hotel that got it right! This hotel is my fave venue and the staff worked so well together to make it smooth. As a solo event organiser this is so important. Thank you 🤩

Stay for work at The Village Eastleigh. Room was clean, gym is well equipped and the food was decent.
Staff are all helpful throughout, in particular the restaurant and bar service.

The breakfast chef in Glasgow needs sacking. Bacon well undercooked and sausages looked raw with no colour at all. Everyone was picking both over looking for some cooked properly. All these hotels are really sports bars with rooms.

Stayed recently at the Village Hotel in Swindon. Although the front desk service is excellent, the food very good (service in the restaurant poor), and the overall cleanliness excellent, I am outraged that they are okay charging the same rate for a family room with a double and two single beds, as a family room with a double bed and a sofa bed! The sofa bed is very clearly not a bed at all, and is a large single at best. The manager responded to my feedback about this only to say 'it is meant for children and not adults', which I don't think is acceptable, considering they advertise comfortable beds with Sealy mattresses.

The room was ok, the staff were fine, the pool was fine... my problem is the price in the bar and restaurant. The food is overpriced for what you actually get but the drinks are insane, bought my partner a large glass of white wine and it alone was 14.85. The bottle was 44 pounds? How they can charge 44 pounds for a bottle of normal wine is disgusting for what was basically a sports bar. I've eaten in nice restaurants and only paid 28 pounds so 16 extra is mental

I worked across all three of this company’s bars — Inspiration, Pub & Grill, and Verve — and what I observed should raise serious concerns for both customers and potential employees.
Management operates primarily on zero-hour contracts, which creates a culture of favoritism where certain staff members are assigned shifts while others are left with fewer opportunities. Staff morale is negatively affected by this practice, and attempts to question it are often dismissed.
The workplace environment is unprofessional and challenging. Some staff members, including senior employees, have personal relationships that appear to influence scheduling decisions, which can create an uncomfortable atmosphere for others.
Cleanliness and safety are frequently below standard. The venues are often poorly maintained and do not consistently meet health and safety guidelines. Customer concerns are not always addressed promptly, and there is a general tendency to delay resolution.
Employees are routinely scheduled to work until 3 a.m. on minimum wage with no arrangements for safe travel home. Additionally, staff are sometimes expected to return for shifts as early as 8 a.m. the same morning — leaving very little time to rest and prepare for work. This approach shows a lack of regard for employee wellbeing and is unsustainable.
In summary, this is not just a poorly run business — it is a workplace that currently struggles with management, scheduling, and staff welfare. Until improvements are made, I would not recommend this company for employment or patronage.

Booked 2 rooms for 2 adult's and 2 children but asked for 2 connected rooms instead of all cramming into a family room, told me thier was plenty and that's not a problem. 3 days before visit phoned asking if wanted add meals and also come to my attention that hadn't Booked joining rooms, they assured me it would be sorted for 2nd time. Arrived and said don't have any sorry. Manger came and said sorry we don't have any. Which sorry doesn't really change much and not even slightest attemp to correct. I thought would atleast refund to Book elsewhere. £250 would get a 5 star apartment or family room anywhere after all. Instead was sorry nothing can do. Happy to help when taking money but arsed when haven't done the most basic of things requested weeks in advance and even a 2nd time. They actually advertise and charge for their brillant services and facilities as rooms are extremely basic 3 star things which usually wouldn't justify the amount charge. Personally id book a 5 star hotel or apartment in future and take kids to a swimming pool if wasn't best in hotel. Works out cheaper and actually get what paid for instead of we are sorry and a basic room.

We stayed at village hotel in Aberdeen on arrival foyer and reception looked nice check in was at 3pm we arrived at 2pm told to come back In an hour it was the way it was said we had a toddler with us all they had to say was have a seat and we will come get you when room ready a bit of politeness the room was fine bed was comfy pillows not bathroom was fine shower was not that powerful but room was fine for us tea and coffee in room
Breakfast in the morning wasn’t too impressive the man who seated us was lovely the food wasn’t that impressive and didn’t replenish quick enough for a hotel in Scotland would have expected square sausage or potato scone or at least black pudding there was links scrambled egg you could build a wall with beans tomato and mushrooms fruit cut up
In a bowl nothing like bananas and there was cereal the machine for coffee was lovely and make your own toast hotel was ok for overnight Starbucks in foyer but didn’t use it we had free parking free gym and pool but never used it no sure if I would stay here again I like to be bit closer to central Aberdeen but we enjoyed our stay.

Title: The “Guess What I Just Said” Quiz Night

If you’ve ever wondered what it’s like to attend a quiz night where every question sounds like it’s being whispered underwater while a blender runs in the background… this is the place for you.

We couldn’t hear a thing. Every round turned into a high-stakes game of lip-reading mixed with psychic powers. I’m pretty sure half our answers were just random animals and obscure vegetables because, honestly, they could have been asking anything.

The host had the energy of a man reading the phone book at 3am and didn’t seem to notice (or care) that the room was essentially playing “charades with sound effects.” By the end, we were just nodding along like we understood what was going on — I think we even won a round by accident.

If you like quizzes but hate actually knowing the questions, 10/10, would recommend.

I stayed at Leeds North on 21st July, when purchasing food from the bar the terminal said approved but the bar till said declined, I was given the receipt and the server wrote a message to refund id double charged, I was double charged and despite contacting people within the organisation and leaving a message on their portal, I was not contacted or refunded, I have been unable to reach a manager or the hotel as the phone just rings - this is a really poor by both the hotel and company and feels like I was just ripped off.
In addition, my receipt was left on the floor of the corridor over night with no envelope and with personal details. Just avoid this chain.

Attended Village Warrington for a party night for a 70th birthday with a soul and Motown night.
Walked in to our table for about 12 of us and couldn't even pull chairs out to sit down as they had crammed that many tables into the room! I had to sit sideways as there was no way I could get my legs under the table, and couldn't pull chairs out as they banged into the chairs on the table behind.
I understand they have to make money but please don't cram that many tables in, it was worse than being on a plane!
Obviously we complained to a very young manager, who was only taking orders from the top, and he was great. Went to all the tables behind us and moved them down as much as he could. Some of the customers on those tables were moaning about moving even though they had alot more room behind them, my sister whose birthday it was was even moving tables too make it better for us!
The room filled with that many tables had the tiniest dance floor for too many people.
Was such a lot of fuss before we even got our meal , which was lovely actually.
It was like being in a huge canteen so don't think we'll be attending again!