Vavista Anmeldelser 

I took out a car insurance policy and realised shortly after—literally within minutes—that I needed to cancel it. I contacted the company immediately after the payment was taken, well before the policy was due to start (which was still over 3 weeks away), only to be told I’d be charged a £25 cancellation fee.

I find this extremely disappointing and unfair, especially considering that the policy hadn't even started. To make matters worse, this cancellation fee was not clearly visible during the sign-up process or on their website. Had I known about it upfront, I would have reconsidered proceeding in the first place.

Charging such a fee for cancelling within minutes of purchase—before any cover begins—feels like an unnecessary penalty and poor customer service. I believe greater transparency is needed in how these fees are communicated to customers.

All good so far and everything processed quickly and easily. Cover does not start until later this month so will wait and see if anything else crops up

First time with Vavista. It was a dream to proceed online being one of the cheapest for the same coverage.
I love love the fact they plant a tree with every sale. Wonder where my tree will be.

This company surely does not follow FCA and is not reputable.
Please report them to the FCA.

Do not fall for the cheap prices they entice you with on comparison sites. It’s all to lure you in and cause you trouble later on.
I purchased my brothers insurance from them. BIG MISTAKE! Within a month they issued a cancellation via a text saying by midnight they will cancel the policy and to call them. When he called a rude lady, probably the same one everyone else is referring to went ape and gave him till 7pm to verify all drivers dvla history. We gave her the codes but she was still barking down the phone so we just accepted the cancellation. Not worth the headache but they are breaking FCA guidelines not giving 14 day notice for cancellation and even though all the licence numbers were entered into Go Compare they don’t do the relevant checks. Nowadays any reputable company can do these checks themselves and also have the NCD proof uploaded and verified.
Sham company that doesn’t charge pro data and makes its own cancellation fees up. I think this one mad lady runs the whole crap from her get to with 10 kids running round the back. Hence why she can’t pay out in any claims!

To be honest I think 1 star is not enough. They deserve no stars!!!!!
I have been with this company for 8 months. I had a claim put in against me and was told that they will not take responsibility for this due to not having commuting on my policy. I then had to add this to my policy. I have been having some financial difficulties with changing jobs. I rang them up asking for help. Where this very rude women was talking down to me and refused for me to give permission for a friends to talk to them on my behalf. She told me my only options are to cancel or to give them money. I explained I could not and needed help. She did not care. All you could hear in the background was laughing and kids shouting. She then got more and more rude until I said cancel the policy. She was very happy about this. No care in the world.
She then told me there is a claim against me and I asked her to explain she got snappy and sharp with me telling me I should know as I hit a car. Now to my information the claim was not being continued with my insurance as I wasn’t fully covered. She then transferred to without telling me. I then had an email stating I owed over a grand to Vavista….
I called and asked why. They told me the claim was my fault and that it’s in my policy. I wasn’t NEVER given a policy/told where the policy was to read. They didn’t care and told me I have to settle this if I like it or not.
The customer support team are rude and act as if they are above their customers. This is my first insurance company and I am appalled with how they treat people. I will NEVER recommend this insurance to any over!!!!

DO NOT USE THIS INSURANCE THEY ARE MONEY GRABBING AND HAVE NO CONSIDERATION FOR THERE CUSTOMERS.

Unfortunately I have to click on the one star but I wouldn’t give them that

My daughter took insurance for her first car insurance from them . Had no help from them .only to be told after she had a claim against her that she didn’t have commuting on her policy and that they wouldn’t pay out for it . She then had to add this to her policy. We have been speaking to them about this . She has since cancelled the policy after talking to a really nasty woman on the phone . And now they have added all these cancellation fees for her to pay even down to them saying it was in the policy document that we never got so they sent it to her after 8 mouths

Had a non fault accident and put it on portal. Since then had barely any contact after emailing 3 times. Car still dented and not been kept updated.

It was very easy to follow online and got reasonable quote

The whole process from getting the quote to buying the policy was very straightforward and user friendly. The policy was very comprehensive with a lot of extras included that I would normally find to be an add on.

Was very easy to arrange. My original insurance wouldn't add my newly passed son so had to go elsewhere. Price seemed very fair too

Had car insurance with this company was involved in a non fault accident where my car was written off even though iv supplied dashcam footage they still expect me to pay remainder of policy but was advised when I 1st contacted them that I wouldn't have to pay it, absolute joke
Avoid this company & go with established well known insurance companies, i regret my decision to go with these big time
They also use accident exchange as their claims company who also gave me duff advice totally shocking experience

Worse insurance company ever. Same like Sister company "Go Skippy". Both is a rubbish. Cancel insurance with really high fees. The amount what they charged me after canceling my contract by them was £138.71 and also they referred the matter to ICB. After more like month they expecting £328.33 by "miscalculated"? Avoid ... Avoid ... Avoid! Case is open now Financial Ombudsman Service.

Seems to be excellent customer service with the most cost effective quote considering the level of cover, only time will tell if this carries on for the whole of the policy but positive start.
Not a company I have used before but worth a look if you want competitive vehicle insurance cover?

This is our first time using Vavista but they were the best quote with the most benefits. It was a quick and easy process and short wait time to get through to a representative which I liked.

Very disappointed. I accepted their quote for my car insurance and paid my first month deposit. Next morning I got a call to say that they wouldn't accept monthly payments and I had to either pay in full or in 4 monthly (consecutive) payments. That is not what I wanted so I said I wanted to cancel; policy wasn't due to start for weeks. I was told I would be charged a £25 cancellation fee - for a policy that hadn't started and that THEY had declined to honour. Very poor. They shouldn't have taken the first months payment if there was a decision pending on monthly payments. Or they should refund the whole amount. Not a good start.

Very good service and price very easy to do 😃

Excellent insurer. Found via a comparison website and wasn’t the cheapest, but the high Defacto rating swayed me for just a couple of pounds a month extra. Very happy so far.