Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Vis mer
Selskapet har svart
I compared prices of Converse on lots of different websites and this site was the cheapest by quite a way. I was a bit worried that the shoes would never arrive at that price! I chose the cheapest, se... Vis mer
Selskapet har svart
Terrible communication, phone numbers which don't exist or don't get answered, I ordered in March, and have had a cancellation from them only 2 days ago. No explanation, though reading the reviews its... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Kontaktopplysninger
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1,8
Under middels
603 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
excellent
Great service, ordered and received in 2 days, great
26. januar 2015
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello, Thank you so much for your kind review. We are so happy to hear that you received the item promptly! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great website, range of items and excellent customer service!
Loved the layout of the website and the description of the items were very accurate! Such a good range and stock of items, looked everywhere for a certain pair of shoes and couldn't find them but this website had them!!
20. januar 2015
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello, Thank you so much for your lovely review. We are so happy to hear that you found the shoes that you have been looking for! We hope you will shop with us again and it is such a pleasure to have a customers like you. Kindest Regards, Beth Johnson
Great store
Order was quick and painless, item arrived as per website.
10. januar 2015
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello, Thank you so much for you kind review we appreciate all our feedback. We are delighted that you are happy with us and hope your item lived up to expectations. We hope you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
little problem with the transport information
great shopping however a little problem with the transport information
8. januar 2015
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We hope you will not hesitate to shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
Excellent
Quick delivery, good prices. Will definitely use again!
8. januar 2015
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello, Thank you so much for you kind review we really appreciate it. We are delighted that you are happy with us and hope your item lived up to expectations, We are so happy to hear you will shop with us again and it it a pleasure to have a customer like you! Kindest Regards Beth Johnson
converse trainers
Fantastic quick hassle free service, items received in record time thank you very much 😊
16. desember 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello,
Thank you so much for you kind review it is much appreciated! :)
We are delighted that you are happy with us and your item, We hope you shop with us again and it has been a pleasure to have a customer like you! :)
Have a wonderful Christmas and a happy New Year.
Kindest Regards
Danielle Foster
wow experience
Current feedback: Parcel has been delivered today. Thank you. The comunication with custumer recomended to improve.
Previous feedback: Order placed 10 days ago (paid right away) and have not received neither any parcel or information about status of my order. sent two emails ,no answer. never had such a bad experience with online shopping!!!
9. desember 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello,
I am really sorry to hear your experience with us wasn't good. I have looked into this matter for you and can see we had corresponded with your emails, I do acknowledge that our systems had gone down for a short period which was why we hadn't corresponded initially, I can assure you this does not occur often and was due to an improvement we made and had not expected this to happen.
We did arrange for another item to be sent out to you as your first item had not arrived, which unfortunately can happen from time to time, items go missing in transit.
We sent over a tracking number for the second delivery and from checking on royal mail this was delivered.
If this is not the case please get in touch and we will sort this out for you
Kindest Regards
Emma Roberts
Svar fra Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :) Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
Svar fra Urban Surfer
Hello,
Thank you so much for your kind review! We are delighted you are happy with our service and hope you shop with us again! :)
Have a wonderful Christmas and a happy New Year! :)
Kindest Regards
Danielle Foster
GREAT COSY HAT!
Item was accurately described good quality fitted perfectly. Customer service where helpful when I contacted them in relation to an enquiry.The only downside was I paid for next day delivery but it was posted as second class.Would use Urban Surfer again.
4. desember 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a nice day.
Kind Regards
Danielle Foster
very well priced
I found it difficult to get exactly what I wanted due to limited stock in the required size but what I did get was well priced I was very happy. Delivery good too no problems there
4. desember 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello David,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Hope you enjoy your item :)
Kind Regards
Danielle Foster
Quiz delivery
Good quick delivery. Box slightly damaged but that doesn't bother me. Love the vans that I bought ?
1. desember 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello Rebecca,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Have a lovely day.
Kind Regards
Danielle Foster
tax and shipping fee.
Dear sirs,
although many time kindly ask you, why i am supposed to pay TAX as i Turkish citizen and live Turkey , moreover you send it as export to foreing country, still continue to debit me with your domestic tax, as well as get me paid very high shipping cost for a few 100 gr. package to Turkey.
thanks
regards
1. desember 2014
Anmeldelse skrevet uten oppfordring
Great Value
Bought bawbag boxers, great product at great price
29. november 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello Louise,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
Kindest Regards
Danielle Foster
Fantastic Prices and Very Efficient Company
Ordered an Animal wheeled holdall and the price was easily the best on the internet with free postage and packing too! I wanted the holdall delivered with a delay of a couple of weeks and the bag arrived exactly the day I requested. An email came in good time to state the hour of delivery and everything was as it should be.
I would have no reservations recommending this company - easily a five star service.
11. november 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello,
Many many thanks for your lovely review! It is very much appreciated and we are delighted you are happy with our service. You are a very valued customer and we do hope you shop with us again.
We hope you enjoy the Animal Wheeled Holdall and we really appreciate the lovely phone call from you. It has been a pleasure to have such a kind and polite customer as yourself. :-)
With the Kindest Regards,
Danielle Foster
Brilliant Site
Saw a promotion code via Facebook which encouraged me to place my first order. Loved the site. Great prices, fantastic service and fast delivery. I will definitely use again.
13. oktober 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hi Martin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you loved our service Martin we hope you shop with us again :)
Kindest Regards
Danielle Foster
Quality products and efficient delivery
I have bought two trousers from Urban surfers and behold - the best trousers I ever had. Would a million times recommend to anyone.
12. oktober 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hi Chidi,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We glad you liked the trousers! We hope you shop with us again! superb customer! :)
Kindest Regards
Danielle Foster
Great price, fantastic service
A lot cheaper than the high street, fast delivery, great communication. What's not to like?
8. oktober 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hi Benjamin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
Kindest Regards,
Svar fra Urban Surfer
Hello Jamie,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again!:)
Kind Regards
Danielle Foster
Great service with fast delivery
I placed my order on Friday and it arrived exactly as described today (Monday). Brilliant service with quick delivery and was kept informed throughout
22. september 2014
Anmeldelse skrevet uten oppfordring
Svar fra Urban Surfer
Hello Justin,
Many thanks for your kind review.
Don't forget you earned loyalty points with this purchase. Each Urban Surfer loyalty point is worth 50p. You can redeem these off your next order by logging into your account and converting the points into a voucher code, or, you can save them up for a bigger discount at another time. They are yours to use however you want, whenever you want!
We hope you shop with us again! Your a great customer:)
Kind Regards
Danielle Foster
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.