UGG Anmeldelser 

I ordered a pair of boots and a pair of slippers and only my boots came. They said I had to wait for the slippers to come and they never did. I wrote ugg and they was like we don’t have any in stock and we don’t know when where going to get some. So they was like we can cancel your order, So I was like okay just cancel it. Then I write them again like did you guys cancel and they go we can’t cancel your order that your order is getting shipped out. So now i’m like okay why y’all didn’t say that and then they gonna try to charge me again for the slippers when I already paid for them and I got my receipt. I do not like how they handle my order.

I bought 4 pair of shoes. On the day of shipment I was informed one item was out of stock and would not be shipped. However, I searched and found 4 more pair of the same shoe and size on stock an ordered the same pair again. Had to pay 2x delivery fee. How is it possible not to ship the ordered materisls and claim they are out of stock when they clearly are not and furthermore they should offer the second shipping for free since they made the mistake. poor customer experience and will not recommand

I ordered my package on august 4 from ugg. I ordered 3 Tasman slippers they said they would be delivered by august 7. But supposedly they were delivered on august 11 I live in a apartment complex and when I checked to see if they where in the lobby they weren’t they delivered it to the wrong address. The address they delivered it to was the post office. I went up to the post office and they said they didn’t have it and they sent it out some where else because there not delivering share post packages. The USPS guy said that he would give me a call which he did and I couldn’t really hear him well and I tried to call back but he didn’t answer. This is my third time contacting Ugg and their giving me a hard time about receiving a refund. I’m out of 300 dollars and without help. Miranda the manager didn’t help me and whatever the other girl name was didn’t either. I called august 20 and Miranda told me she would start a ticket which she never did the next girl said she would now it’s august 31 and I’m currently on the phone with a ugg customer representative and the same stuff is happening still making me wait 8-10 days. Still telling me lies and telling me that someone would get in contact with me.

No no no no no bad shocking disgraceful rip off company sure to loose all you MOonEY .. stay stay stay AWAY ..........ordered 27th of July it’s September still not arrived .. no response by email . $200 gone they are hopeless and frustrating for the stupid response by email if your lucky ... and there are cheaper uggs out there.. stay away or the same will happen to you .................,

If i can give negative review i would like too. Bad company, Unprofessional, lack of training. My wife did 2 separate orders. first order the shoes are to hard and my father in law is old, so she decided to return in it. I made a call and given return label, and i confirmed three times with the representative on the phone if there are shipping charges, she said no!!! and behold there are shipping charge. 2nd order the item was processed and return by a phone rep, and the money was never returned. called and try to chat and they cant find the order? what kind of BS is this?

You cannot contact customer service, or anyone in fact, quality is very very poor too. Don't buy!

I've been waiting 2 months to receive my ugg boots and some treatment spray I ordered from this business. I've written numerous emails to them requesting an update. I've even drive across Melbourne to thier business in Laverton. All I get is more and more lies from them. Now i've given them 1 more day to send proof they've shipped my boots before I lodge a civil claim in VCAT. I'll also consider legal action if they're a no show at VCAT. AVOID THIS BUSINESS. THEY'RE LIARS AND SCAMMERS!!!

Terrible customer service and in breach of EU online shopping laws. Product lost by them and never arrived. Will not provide a replacement. After a month of chasing up, they want me to pay an extra €50 to get the item I ordered. Infuriating customer service, they closed the ticket when issue was not solved so I could not review the customer service I received. Do not seem to know or care about the online shopping legislation they are bound by in EU.

OMG,,,, Bad,,,Bad,,,bad company,,, they lost my parcel, and I didn't get nothing,,, I lost my money,,, I lost my parcel,,, not help,, not nothing

OMG I wish I had read the reviews first, ordered 2 weeks ago, emailed twice to get an update spent $700 on 3 pairs and NO response, So pissed off!!
I really wanted a product made 100% in Australia and this is what we get!!

Carolina has been an absolute waste of space.

NO help what so ever.

I’ve lost a lot of money because of Ugg’s delivery mistake.

I bought the fluff yeah slides from the official ugg website I usually buy my ugg products from other stores but I decided to take a chance. I was a little worried seeing all the bad reviews but they came in perfect condition true to size and very quick shipping the only downside is the black dye does come off when you wear them but other than that perfect!

Ordered the Bondi 3/4 Roo on Saturday I then read reviews and was a little worried but there was no need. Monday morning I received shipping details and they arrived today Wednesday in Perth. True to size exactly what was advertised. I only knock a star off as when in packing there was a cigarette smell but overall very happy with purchase

Beyond awful customer service, emailed - no response. Messaged on Facebook only to wait 2 days so they could tell me to ring a number I already had upwards of 10 times. When you go through the menu on that phone call it abruply ends when you make your selection

States online that stock is available and ships within 10 days, 16 days later we hear they are still not in production and refuse to offer a refund for change of mind… Didn’t know that not receiving goods qualified as change of mind, thought it meant I pay for something and I expect to receive it, if not give me my money back. This is the problem with some Australian companies, run by morons.

Wow amazing service for Scotland!
Ordered uggs at 1pm and was told they had dispatched at 7pm!
Got them the very next day even though I didn’t pay for delivery.

Also my ugg slippers are the cutest things I’ve ever worn and soooo comfy. Sent back a pair of dr martens that were faulty (2/2 products I’ve had from them have been) and I’m so glad I went to ugg for a replacement. You actually pay for the quality you receive.

Ordered on the 5th of May, paid extra $20 for Express Post... Sent inquiry about expected postage 2 days ago, no response... Bad! Very bad!
Disappointing because they give a very bad name to Aussie Products with this (dis)Service. Never buy from them and certainly discouraging anyone to give money to mob like them!
Thumbs DOWN!

I love y’all’s fluffy yeah slides y’all keep making me want more and I like the different styles of uggs and the ugg points

Unlike the majority of businessess in Australia, the Australian portion of this company have not adapted their business model towards online shopping in light of COVID19, they are currently taking a week or longer to despatch products, this is before you even take into account delays from Australia post. I find it hard to beleive that with all the additional staff that the company would have on hand due to the closure of retail stores they cannot utilise those staff to despatch online orders, most other companies in Australia seem to have worked out this simple adjustment and are despatching online orders the same or next day. Sort it out ugg/au. And if you have put these staff members out of work when you could have re-roled them, shame on you.

I am so disappointed with both the quality of Uggs these days, and the AWFUL customer service. I had purchased a pair of high top ‘boots’ that lace up like sneakers. They have a ‘fuzz’ around the ankles that started thinning out completely— it looked terrible (wish this site would allow pics). I only wear these very lightly during the winter months and take excellent care of them but this started happening less than a year after purchase. After telling UGG my experience and date of purchase they informed me to send them back for a credit or refund. Three weeks after I sent them back and had heard nothing I had to follow up with them, only to be told my return was ‘not accepted’ by the warehouse and there was nothing more they could do. Thanks for wasting my time AND my money spent on shipping them back (almost $15). You can bet I will never purchase from them again, stay away if you care about quality and decent customer service.