Lisa was really helpful and actioned any issues raised without any delay. She helped our organisation to reclaim our VAT entitlement - as a charity - we should be exempt of VAT and this will be backda... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a bad experience dealing with the customer service team at YGP and felt I was getting nowhere. Shannon Middleton offered to help and resolved the matter for us within days. It was such a gre... Vis mer
Selskapet har svart
Shannon was assigned the task of liaising with Smartest Energy to ascertain why we were informed that our supply could not be moved to another provider; due to us having re-signed a contract which we... Vis mer
Selskapet har svart
I was wary about using another consultancy after being ripped off by the last one, left us in a huge mess. As soon as Sonnie Terry visited us it was completely different she explained what had happene... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.
Kontaktopplysninger
1 Azure Court, SR3 3BE, Sunderland, Storbritannia
- 08081642222
- fairer@troocost.com
- www.troocost.com
Fantastic help
Fantastic help
Kym is a breath of fresh air and at a stressful time was a great help,
Thank you
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for the great feedback. It's great to read how helpful you have found the support from Kym - thank you
Helpful and Honest
Ashleigh helped with a problem with our electric even though it was not her that sorted out the contract.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for taking the time to write us a review. We're delighted to see how helpful and honest you have found us.
Well done Ashleigh on a great job!
Good advice in unusual circumstances
We needed a short term deal for our gas as our business is due to move premises. Johnathan worked hard to get us the best deal and gave us good advice.
I found the company polite easy to deal with and would recommend them.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for taking the time to leave us a review. We're really happy to see you have found us easy to work with and thank you for your recommendation.
Have now used Troo for four years and…
Have now used Troo for four years and have been very impressed with their level of service. Any issues were dealt with quickly and efficiently.
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
What a lovely review -thank you so much. Our service is a really important part of what we offer at Troo and it's great to read you are finding us so responsive and efficient.
Another renewal completed by Cameron…
Another renewal completed by Cameron Morris, fast, efficient and always drills down to ensure we get a 'fair price'
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for the great feedback on Cam's support. Well done Cam!
Informative, clear and knowledgeable
Informative, clear and knowledgeable, Adam and Jonny were fantastic, they know their stuff and even showed how our current supplier was getting around our fixed deal and charging us more and more! I'm really happy with our new deals and could not recommend this company more.
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
What brilliant feedback! We're so pleased you've had such a great journey and that you would recommend us following the fantastic experience you received from Adam and Jonny. We also have a great service team to support you throughout your contract so please do get in touch should you need any further support.
Really helpful staff
Really helpful staff, Chris and Dan both spent lots of time explaining everything and making sure that we were clear on the best path forward
Their assistance was both refreshing and reassuring
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for the great review on the support you have had from Chris and Dan. It's really pleased to see that we have been helpful and reassuring - we appreciate how tricky it can be to decide on the best approach with your utilities. We also offer in life support should you have any further queries so don't hesitate to get in touch should you need to.
Friendly, Transparent and Professional
We are utterly impressed with the customer service team, Kym promptly resolved any queries we had, we benefitted greatly from her professionalism and transparency throughout! Her ongoing support is greatly appreciated!
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for the great recommendation on Kym's support. We think she is pretty great too!
Having Sarah Denham-Kelly manage my energy and water has been a great timesaver, I have also got great rates! What more can I say, except I will be using Troocost for all my renewals in future.
Having Sarah DenhamKelly as my
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for your recommendation on Troo and Sarah.
Great job Sarah!
Nicola Phillips
Jonathan Mordica and Demi Evans were friendly, fair and transparent.
No jargon, or trying to sell me something I didn't ask for, like all the other brokers I spoke to in the lead up to the renewal. The price was fantastic too. No brainer !
I wouldn't hesitate to recommend Troocost, to anyone looking for a hassle free service from a knowledgeable no nonsense company.
Keep doing what you are doing Troocost!!
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for such a great recommendation. Finding the right energy contract can be a challenge and it's great to see how seamless you have found the experience. Don't forget that we offer lots of support throughout your contract so please get in touch when you need any help.
Responsive and attentive
Joanne manages our account and has dealt with any teething issues most efficiently and effectively. We have found Joanne and her team to be responsive to communication and attentive to our needs and are very happy with their service
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for the great feedback on the support Joanne has given you. We're delighted to see that you're happy with the service you're getting.
Trooly Brilliant
Always available to help. We have had many complicated issues with our tender and Troo and its employees have been instrumental in getting these resolved especially Louise Richardson. Would definitely recommend
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for the great review. We pride ourselves on our relationships with suppliers and internal teams to get things resolved for our customers and it's great to see Louise recognised - thank you.
Very helpful
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for your feedback. We aim to be as helpful as possible with every query we get, and it's great that you are feeling the benefit of that.
Ashleig
Ashleigh was professional, personable, and responsive to all of my questions. Thank you for your help.
20. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for your review of Ashleigh's support - it's great to see how professional and responsive she has been.
Aaron Lee from CLA Energy Services is a…
Aaron Lee from CLA Energy Services is a true professional. Really helpful and nothing is too much trouble for him!! highly recommend!!
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for the recommendation on our service and the support you have had from Aaron. Please remember we are here to support with any further queries and support you may need.
Trustworthy and reliable
Trustworthy and reliable, responded to queries quickly and efficiently through the duration of our electricity contracts.
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for your kind words. We're thrilled to see that you are finding our service responsive, reliable and efficient. This kind of feedback motivates our team to continue to provide great service.
Corona Rnergy - numpties
We had a problem with our new electricity supplier Corona Energy, I asked Kim Thorby to look into it, and they raised a credit and a new invoice, unfortunately, the new invoice was again in error, but this was not Kym’s fault, Corona seem to have a problem with their systems
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for the recommendation on Kym's services. On the occasions we do experience system issues we are here to get it sorted and ultimately take the hassle out of things for you. Our aim is to get things resolved quickly and we're glad to see this has been the case for you.
Aaron Lee, CLA Energy Services
Aaron Lee, CLA Energy Services called proactively following a couple of account queries regarding new electricity accounts. Very helpful and thorough and making good progress. Thanks!
13. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for your review and we are delighted to see that you are finding the benefit in our service team.
I dealt with Kym Thorby and Sean…
I dealt with Kym Thorby and Sean Gleason, who have both been professional, thorough and quick to respond.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you so much for your review of Sean and Kym - it's brilliant you are benefiting from our service.
Kym Thorby was very helpful sorting out…
Kym Thorby was very helpful sorting out the problems with our British Gas account.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra troocost.com
Thank you for letting us know how helpful Kym has been in resolving your issues. That's what our service team are here for and it's great to read that we are doing a good job.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.